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Holiday Inn Express Cherokee/Casino
Ranked #15 of 28 Hotels in Cherokee
Reviewed 5 August 2014

The hotel is across the street from the hotel but its a nightmare getting out of the parking lot. Once I saw the location I really didn't want to lose my parking space to go out to eat. The hotel staff was accommodating to me when I needed a frig which was good but I would not now if I got one until I checked in. The room was great not a lot of good channels on TV. The hot breakfast bar consisted of cinnamon rolls and turkey sausage on Saturday. But Sunday we had powdered eggs,bacon and turkey sausage so yummy NOT!!!! The only problem I had on checking out was not having a detailed receipt with the taxes included. Once I got home I checked my bank account to find 30.00 added to my bill with no explanation on the receipt about how much was the taxes for the room. Since the hotel is on a busy highway be careful crossing the room because like another reviewer said their is not cross walk near the hotel. The nearest cross walk is at the Fairfield Inn which has a bigger parking lot and thier own cross walk.

  • Stayed: August 2014, travelled with family
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Thank missanita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this reviewResponded 21 August 2014

Dear missanita,

Thank you for taking the time to post your comments. We're sorry for the shortfalls you have experienced during your stay. It is regrettable that we fell below your expectations. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. Thank you for staying and we all hope to serve you again on your next future visit.

Sincerely,

Anthony M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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151 - 157 of 321 reviews

Reviewed 3 August 2014

This location is in desparate need of remodeling. The cooling and heating units do not 'condition' the air adequately. Our room was consistenly damp and either too hot or too cold. The hotel was sold out both nights of our stay; the hotel has one luggage cart. The staff had to be reminded of membership amenities and was seen multiple times gathering for free breakfast and smoking around the pool. We will not stay at this location again.

  • Stayed: August 2014
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Thank DebraTony D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this reviewResponded 18 August 2014

Dear DebraTony D,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare

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Reviewed 20 July 2014

We have stayed at several Cherokee area hotels. This is the best one yet. Friendly front desk people. Rooms are spacious, clean, and comfortable.The most comfortable bed and pillows that I have had at a hotel in a long time. Super good morning breakfast with everything you could ask for. We will definitely stay here again when in the area. Just across the street from Harrah's Hotel and Casino Resort. Close to downtown Cherokee and lots of attractions.

  • Stayed: July 2014, travelled as a couple
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6  Thank 277CarlM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2014

Everything about the hotel was as it should be; clean, safe, friendly staff. The only negative thing I would say is that the walls were a bit thin. I could hear the tv in the next room. And although the hotel is very close to Harrah's, there is no proper sidewalk on that side of the street to walk over to the casino. But, we managed and it was better than driving.

  • Stayed: June 2014, travelled as a couple
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3  Thank travlnmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2014

The holiday inn is very over rated anymore doesn't, have the things in rooms that these small hotel-motels has. The people in small motels are so much nicer not rude and act like they don,t care except for the money you pay them. You say anything to them and they tell you that,s the way it is. And the cost is way to high that's the most I have paid for room for the service I got ever

Room Tip: Don't go there
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  • Stayed: June 2014, travelled as a couple
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3  Thank Janie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this reviewResponded 27 June 2014

Dear Janie T,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the pricing structure of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed 6 June 2014

We spent 4 nights at this motel. Our room 235 was good size, really good firm mattresses and sparkly clean linens. The wall paper was pulling away at the seams and needs either repasting or completely repapering. We arrived to find the evening shift on duty and couldn't have wished for a friendlier reception. We had several encounters coming and going with Ashley and she was absolutely delightful. If all motels had people like her they would be extremely lucky - she is a gem - always smiling, helpful and competent! We spent a lot of time at the Cherokee Gourd Artists Gathering at the fairgrounds in Cherokee: we highly recommend the local museum and all our contact with the local people was always positive. Cherokee is way more enjoyable than other towns in the area - be sure to check it out!

Room Tip: We like top floor away from elevators but unfortunately the top floor only has smoking rooms. We co...
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  • Stayed: May 2014, travelled on business
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2  Thank MagicKiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2014

Wasn't even thru the door and was greeted by staff. Was upgraded without asking to best in house (we are Platinum with IHG) Arrived early and room was ready. As always Staff is Great to excellent. Price is a little high but it is a Tourist destination with the Casino across the street. Breakfast bar was fully stocked even with Hotel 100% full and very busy.

Room Tip: Always ask for upgrade you never know what can happen. Dollar for dollar just as cheap to eat at Cas...
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  • Stayed: May 2014, travelled on business
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Thank goldwingrider2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Cherokee/Casino

Address: 376 Paint Town Rd, Highway 19 and Highway 441, Cherokee, NC 28719-9120
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Cherokee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 28 Hotels in Cherokee
Price Range: £67 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cherokee/Casino 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Let the Cherokee Holiday Inn Express Hotel & Suites be your center of operations when you visit the Cherokee area. Located at the entrance of Harrah's Cherokee Casino our brand new hotel is also just minutes from the Great Smoky National Park, trout fishing, whitewater rafting and Cherokee historical attractions. Our 93 room property not only offers beauty in landscaping and architectural design, it offers the latest in technology and superior customer service to make your stay a truly unique experience. Our spacious rooms are beautifully furnished and are equipped with high speed internet, state of the art telephone system with voice mail, remote control cable TV, irons, ironing boards and hair dryers. There are 16 suites and four ADA accessible rooms for those who might need expanded options. Your complimentary breakfast will be served in our beautiful two story Great Room which features a massive stone fireplace. You will enjoy working out in our well equipped fitness center overlooking our courtyard and pool area. When you visit Cherokee you don't have to gamble on comfort or convenience. At Holiday Inn Express Hotel & Suites great service is always a sure bet. ... more   less 
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Also Known As:
Holiday Inn Express Cherokee/ Hotel Cherokee
Holiday Inn Cherokee
Cherokee Holiday Inn Express

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