This was my 2nd visit to the GWL. We have enjoyed staying there, and the second time I "knew better" than to do certain things (eat there) but wound up eating in-house because we went with several families that wanted the convenience of staying at the lodge.
First, my daughter bought a magiquest wand with her hard earned money. Thirty dollars later (wand plus game fee) the store closes and she and all her friends run off to begin their game. Her wand doesn't work. So all night her friends play, and she can not because the want didn't work. The next morning she went back to get her $$ back and the clerk wouldn't give it to her. She would only recharge the wand - not caring that we were checking out and the wand was now worthless to her. I had to threaten a chargeback to get them to refund her debit card and take the dumb wand back.
The TV in our room didn't work. You could turn it on, but no picture or sound.
All of the stuff you'd normally think to reserve for the evening (arcade, teen room) closes at 9pm. (water park closed at 8) So the teens are stuck either wandering the halls, or in the room with their sleeping younger siblings. Bore. Those should be open until 10, the teen room, 11 since the lodge goes into hibernation at 11, so should the teens. Instead there were a bunch of teens playing tag or hide-n-go-seek in the halls until 12:30/1am.
So we went to bed. The water park was fun, and tuckered even the most energetic of our crew. That was definitely worth it and made us over look a lot of the other things.
At precisely 2am, the fire alarm goes off. We get up - after figuring out what the awful noise was, it sure didn't register at first that it was a fire alarm. It was a very strange sound. We walked down 3 flights of stairs only to be told by a staff member it was a false alarm and to go back to our room. Alarm still going off for another 10 minutes, I decide to call the front desk who informs me it is not a false alarm and they are going to make an announcement to evacuate the building. So me and my 3 kids walk again down 3 flights of stairs and go out in the cold rain, watch the fire trucks roll on in. Fire fighters in turnout gear funnel into the building. Another 15/20 minutes goes by, and they tell us we can go back in. Alarm still sounding. Finally it goes off. We get back into our room and get settled. Now it's 3:30, and adrenalin has set in. No one can sleep. Nice.
Finally everyone falls asleep by 4:30, and sleeps until 10am. Check out is at 11. SO I went to the front desk asking for an extension - which they gladly gave, until 2pm. Great. The kids had a little time to get breakfast, swim, pack up and leave.
Breakfast we were seated right away and indulged in a way-over-priced buffet with little selection to choose from. $40 for 1 adult and 3 kids (one was free) and we never got our drinks! The kids ate french toast sticks and a little fruit. Definitely not $10/ea worth!
After a quick trip down a slide, my girls were in their room showering and changing when a male from housekeeping walks in WITHOUT KNOCKING! He did apologize and said he thought no one was in there. later we were told by another housekeeper that he went to the wrong room, and yet another told us no one informed them we had a late checkout. Nice - hope you got a good show.
We received a letter under our door explaining that the fire alarm was a false alarm and we were never in danger. But no offer of another nights stay or a discounted room rate for our trouble. I think that would have been a nice touch.
Over-all the water park and time spent with friends made it worth the trip. I would have hoped for more than just an apology for all of the mishaps. If I do go again, I will certainly not eat in the restaurants, will not buy a wand for Magiquest, and will bring something for the older kids to go after 9pm.
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Booking.com and Hotels.com so you can book your Great Wolf Lodge Concord reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Great Wolf Hotel Concord