I am a travel agent. Booked a king suite several weeks before our stay for NASCAR weekend. I took the red eye from Phoenix to Richmond VA and drove to Waynesboro where my husband has been staying for work. That afternoon I called to confirm our reservations with the hotel. Friday through Monday and everything was fine, I was told. However when we got there, my husband was informed that Travelocity's credit card was declined so they cancelled our rooms. We had already paid for them through the third party. Then they charged us more for a room with a jetted tub and told us our daughter would have to sleep on a roll away. This did not go over well with me. I was on the phone with the owner. He wanted to blame, not resolve. When that was not getting him anywhere he simply said that we had to leave. The police showed up to escort us off site. We then went to the Hampton and called travelocity. They were told by him that we had our room and we're a disturbance therefore they had to kick us out and cancel the room but keeping the money. They are in our opinion, crooks! He is having them double book. Whoever gets there first, wins and the others are out their money and room.
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- Also Known As:
- Country Inn & Suites Concord Hotel Concord
- Country Inn And Suites Concord