Short version,,,DON'T EVER USE HOTELS.COM AND DON'T EVEN CONSIDER A STAY HERE.
Long version....I was traveling with family and made reservations at the Dunn, NC Quality Inn. I unknowingly made the reservation that afternoon thru Hotels.com while we were on the road, the reservation process with them was a horrible experience in itself. The reservation was made, accepted and confirmed for a room with 2 queen beds. When we arrived, after 13 hours on the road and after 10 pm, I learned the hotel had rooms with only 2 double beds. The front desk clerk told me that I had used Hotels.com (they never identified themselves on the call and led me to believe I was speaking directly with the facility) and that they are always difficult to deal with and give incorrect information. At that point, it was late and after a few phone calls we learned that all other hotels in the area had no vacancy so we were more or less forced to stay here.
The actual room was the most disgusting place I have ever stayed. It was dirty, old, rugs and bedspreads stained, tub/shower and walls in bathroom stained, the old chrome fixtures were completely rusted, it smelled, the air conditioner did not work and knobs were broken off, bathroom vent was hanging loose from the wall. The free breakfast was a joke-coffee pot empty, toaster didn't work, no biscuits with the biscuits and gravy and this was at 7:30 am!!!! (I went back two times within and hour and nothing was ever replenished) I could go on and on with the horrors.
I let the desk know that I was unhappy with the fact we reserved 2 queens and could only get 2 doubles, as well as the overall condition of the facility. Apparently, the person could not understand the english language and only thanked me for my stay!!!
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- Also Known As:
- Dunn Ramada