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“Disappointed this time”

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Wingate by Wyndham Raleigh Durham / Airport
Ranked #13 of 71 Hotels in Durham
Certificate of Excellence
Marion
2 reviews
“Disappointed this time”
Reviewed 13 November 2013

I have stayed at this property at least 6 times previously. The location is good and so is the value. The property is always clean and staff is generally helpful.

On this trip, the confirmed room booked online was not available so we were faced with 3 adults in King room. The "system" did not allow a move to accessible double room so we were told that a portable bed would be provided at no charge. The rollaway bed supplied was terrible.

The following morning there was very little water pressure and NO hot water. This was a problem throughout the property. The desk person stated that a maintenance crew was not available until after noon.

I would generally rate this property above avaerage for the level of lodging it is intended to be. Hopefully, this was an anomaly.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki R, General Manager at Wingate by Wyndham Raleigh Durham / Airport, responded to this review, 18 November 2013
Dear Steve,
Thank you for taking a moment to comment on your recent stay with us. I apologize that you were unable to get the room type you desired. When booking on line you are not always guaranteed your room type. I would also like to extend an additional apology for the low pressure and hot water issue; Please know that the water issue has now been fixed. We look forward to seeing you again soon on a future visit to Durham!
Sincerely,
Vicki Raposa,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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826 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Lewisville
1 review
Reviewed 12 November 2013

Overall a very good motel, quiet, comfortable - shower water temperature was barely adequate, shower water pressure was quite low.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Robert A M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki R, General Manager at Wingate by Wyndham Raleigh Durham / Airport, responded to this review, 13 November 2013
Dear Robert,
I apologize for the lack of service during your stay. This is a perfect example of our staff not going the extra mile. This will be used as a good training going forward. I do hope that you will stay with us once again when you are in the Durham/RTP area.
Sincerely,
Vicki Raposa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
seven lakes
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 November 2013

Greeted with a smile at check in. New remodeled rooms. Full cable, WiFi, and microfridge. Excellent full breakfast. On business in town once a month. I will always stay here. Remodeling still going on but you would hardly k

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki R, General Manager at Wingate by Wyndham Raleigh Durham / Airport, responded to this review, 13 November 2013
Dear John,
Thank you for the kind words regarding your recent stay with us. I am happy to hear you were pleased with your accommodations and that our staff lived up to expectations! We look forward to see you again soon on your next visit to Durham.
Sincerely,
Vicki Raposa,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wingate by Wyndham Raleigh Durham / Airport

Property: Wingate by Wyndham Raleigh Durham / Airport
Address: 5223 Page Rd, Durham, NC 27703-8480
Phone Number:
Region: United States > North Carolina > Durham
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Durham
#9 Romantic Hotel in Durham
#11 Family Hotel in Durham
#13 Business Hotel in Durham
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Wingate by Wyndham Raleigh Durham / Airport 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Wingate By Wyndham Durham Hotel Durham
Wingate Hotel Raleigh Durham

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