We reserved a room for 6/23/13. Knowing we would be arriving around 11pm, we called the hotel in late afternoon to inform them we were indeed coming. The person who answered said she was too busy to talk and reassured us that our reservation was in the computer. When we arrived, they had no room available and offered no alternative. We were left searching the area for a room late at night. We called reservations, who took our complaint and said we would be contacted by customer relations the next day. Three days later -- no call. We contacted customer relations and sat on hold for 20 minutes. We contacted corporate and were able to leave a message for the area manager. Still no response. The company clearly does not care about their customers. Good luck.
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