I am a marriott rewards customer and a owner in their vacation club, I have never gotten a room or service like this before.
First i will start with the positive, the outside of the property is upkept well enough, although the parking is troublesome, not enough spaces. The breakfast was good, but come early especially on the weekends, it gets very busy and full, not enough tables. The front desk was good and understanding, waiting on the outcome of the charges involved, will explain later.
The neg side of things. My experience is with room #2012, which is a 2 bedroom suite on the first floor. There is mold growing in the one closet area that has been covered up, at first you do not notice it, but after staying there one night, the next morning you realize that something is making you blow your nose,eyes watering etc... also due to the fact that we got there very late, found wet sheets for the pull out sofa, no extra pillows for the sofa, and only 1 extra blanket, apprarently the dryer must be not working, for the sheets that they gave us to use were also damp!! along with the fact that when we asked for a blanket, we were handed a baby blanket and was told that this was the only thing that they had left!! I have never been to a hotel that said that to me and will never be back to this one again, i must say that in about 15 minutes, we were brought a regular sized blanket to use along with dryer sheets, this was the third time that we tried to get sheets and a blanket. I am one who understands that things can happen, and in fact this is the first time i have every written a complaint about any hotel, much less one of a hotel chain that has given my family many good experiences, but this room and the service is not what it should have been, or what someone should expect to get. Needless to say, the mold in the room made the stay very uncomfortable, and we did not get much sleep due to the smell etc... Because I understand that "things happen" I did not demand a new room/or make any other demands at the time, but what i did do is let the assistant manager on duty the morning we left know of the problems and expected to have some hopefull outcome of this experience. Which brings me to my statement earlier of waiting on the outcome, the assistant manager wanted to know if there was something she could do for us, i asked what can you do?? She informed me that she would take care of the expenses of the stay with them. So, i guess i will find out if that is going to be the case or not.
One thing is sure, i will not be back to this marriott, and will now look even closer at the ones that i go to, for this is unexceptional.
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