We have been there multiple times and the service was absolutely good. The fronts desk and staff were very courteous and helpful. We had received the same treatment the first time we walked in. The room was clean and orderly.More
We have been there multiple times and the service was absolutely good. The fronts desk and staff were very courteous and helpful. We had received the same treatment the first time we walked in. The room was clean and orderly.MoreShow less
Jeremiah - Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed your stay with us. I share all feedback with my staff, and it's nice to show them how much our guests appreciate their efforts to create a "home away from home" atmosphere.
The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
My experience was very terrible. I had to wait half of the day for them to change my room.The guest service was very disrespectful. there wasn't any pool on site. Hard for my wireless internet service to work.
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not accomplish that during your stay. I am very sorry to hear that our staff did not provide you with great customer service. In response, I am going to coach my team on how to provide better assistance to our guests in order to prevent this type of behavior from happening moving forward. As well, I apologize that our free WiFi did not work properly. I am working with our provider to correct this issue.
We continually work to improve our hotel and our service, so I really appreciate you providing us with your feedback. If you have any additional feedback, we would like to hear it. Please contact me, at email@example.com, so we can speak directly. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
The front desk staff was always friendly and helpful. We stayed for 6 weeks and they made us feel right at home. Onsite laundry was very clean and inexpensive.The room was very clean. Kitchen can with a pot,frying pan and dishes. Mattress was new.
Thank you for your great review of our property. I'm glad that the staff took great care of you, and you enjoyed the services provided. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
I have stayed for three short visits at this location. Each time, I found the front desk personnel to be extremely efficient, welcoming, and courteous - especially nice when I arrive around midnight! Any small issues with the room (i.e. extra pillows, glasses, running toilet) were dealt with promptly and with pleasant demeanor.
As a retired business professional, I know what a difference the right location, price and features can make.
I will come back again and again to this location (until I close on my new house), and will recommend it to everyone who wants a convenient, budget-minded location. (It's just off I-40, which gets you to all other major routes in the Raleigh-Durham area within 10 minutes).
Thank you for your great review of our property. I'm so pleased to hear that both the service and location met all your needs, we take great pride in our staff and services. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
i stay at the hotel in the begin of june. The hotel was remodeling the whole place. So I had a king sofed sleeping which was brand new! I had a little problem checking in but when i got too my room i layed on the bed an i pasted out! I had long drive when long on the new bed in room it really nice! I have stayed at alot of homestead hotels and this one was worth every dollar!
Thank you so very much for your review of Homestead Durham - Research Triangle Park. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.
Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words!
I have stay at this hotel before and enjoyed my stay. What I like about the hotel is that it is located close to a Walgreens pharmacy, Food Lion Supermarket, Golden Corrals, many gas stations and so many other places to eat and shop. Upon check in the front office agent had my reservation but at a higher rate. Luckily, I printed out my reservation and he had to honor my lower rate. When I made my reservation on the Homestead Studio Suites websites it did not include taxes. This is very deceptive, because you think this is what you are going to pay. So upon check in you get hit with about $9.00 more in charges. Next time, I will stay with another hotel in the area. I don’t like surprise when it comes to spending my cash.
I recently received a copy of your review of your stay. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.
We take our customer's privacy very seriously, so I cannot discuss specifics regarding any payments you may have made or taxes required. Again, I want you to know that we are happy to discuss the particular concerns you have in person, due to our commitment to protect your privacy.
Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly. Thank you again.