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“Beyond what I expected”

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Holiday Inn Express Durham
Ranked #30 of 71 Hotels in Durham
Certificate of Excellence
Grand Forks, North Dakota
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Beyond what I expected”
Reviewed 22 July 2013

I was pleasantly surprised by this hotel experience. I am a Priority Club member and like to seek out Holiday Inns, just to accummulate the points toward free night stays. I don't expect the hotel to be an extraordinary experience, just reasonable, clean accommodations. And this one was a winner! I particularly liked the extremely warm and hospitable greetings by the front staff; it's unusual for me to remember the manager's name (Amy Newcomer) four months after a stay, but Amy was so pleasant and helpful that she really stood out in my mind! I particularly appreciated the bottles of water given to my husband and I at check-in, along with a handful of snacks. (The snacks were lame, but that's beside the point!) Later, I was one of those "difficult" guests, who needed part of the days on one receipt, part on another, and they readily reworked our receipts to make this happen. The rooms were just as expected: clean, comfortable, nothing fancy, but exactly what was needed. The breakfast was plentiful, and the employee working the breakfast area was highly attentive to guests, and made sure everything was quite clean. One night, my husband and I came back late, and the employee who was in the breakfast area noticed me getting a cup of coffee, and insisted on making a fresh pot so that it would be hot and good quality! I was stunned, and felt a tinge of guilt to being indulged like this!

  • Stayed March 2013, travelled on business
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Helpful?
Thank Angela2932
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this review, 24 July 2013
Dear Angela2932,

Thanks so much for reviewing our hotel-we love to hear from our Rewards members and I'm delighted that you had such a great visit! We're grateful for your kind words regarding our staff as well and I'll be sure to pass your comments on to the rest of our team for their hard work. Thank you again for your review and we can't wait for your next trip to Durham!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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154 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Minnesota
Level 6 Contributor
185 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 8 July 2013

I was impressed with the large clean room with comfortable bed and quality linens. Room had a very large walk in tiled shower with bench instead of traditional bathtub shower. The complimentary breakfast is substantial with hot and cold items. I appreciated the free shuttle to the airport.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ReeSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this review, 9 July 2013
Dear ReeSue,

Thanks for reviewing your recent stay with us. I'm happy to read that you enjoyed our amenities and found your guest room spacious and comfortable, as well as that you liked our complimentary breakfast. Thank you again and we look forward to your next visit!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elmer, New Jersey, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 June 2013

I would NOT recommend this hotel. We got there after midnight for a 1 night stay & was still charged the full $100 & were stuck in a smoking room (thats all that was available). I wouldn't be so mad about that if the room was actually nice! The bathroom door didn't close at all, the phone didn't work, the room smelled like stale cigarettes & there was crusty stuff on the blanket. The people we were traveling with had to sleep on top of the blanket! Then the front desk said we should have told them & they could have moved us, but we were told at check in that it was the last room! How can they move us if there were no other rooms available?!? I will never stay here (or any holiday inn express) again & I would NEVER recommend it!!

  • Stayed June 2013, travelled with friends
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    • Location
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    • Cleanliness
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Helpful?
1 Thank Kerry V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this review, 19 June 2013
Dear Kerry V,

Thank you for taking the time to share your feedback with us. We're deeply sorry that your stay fell short of your expectations and our team will discuss your comments immediately as providing a comfortable and clean room is one of the most important obligations to our guests. Please get in touch with me at the number below and I will be happy to discuss your stay further. Again, we're sorry for the inconvenience and hope you will give us another opportunity on your next visit to Durham to show how much we value our guests.

David Amick
eCommerce Manager
Daly Seven, Inc
(434) 822-2161
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 6 June 2013

We stayed at this hotel because it was convenient to a wedding we were attending. We requested an early check-in and they were very accommodating. It is somewhat smaller in size than other H.I. Expresses where we've stayed, and our room was smaller than at other similar hotels. However, it was clean and the service was friendly. The breakfast room was quite crowded over this Memorial Day weekend, and with only one elevator, we often had to wait more than we would have liked. The neighborhood seemed a bit seedy. but I would stay there again when returning to the area.

Room Tip: Ask for a quiet room.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank ellenbeepa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this review, 10 June 2013
Dear ellenbeepa,

Thank you for reviewing our Holiday Inn Express and sharing your feedback. I'm glad to read that you found us to be very clean and our staff friendly and accommodating. We also apologize that you had to wait for the elevator longer than you would have liked and I will pass your comments on to our team for further discussion. If you would like to speak further about your experience, please get in touch with me at the number below. Otherwise, we appreciate your recommendation and hope to see you again soon!

David Amick
eCommerce Manager
Daly Seven, Inc
(434) 822-2161
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryland
Level 5 Contributor
64 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 May 2013

Our family stayed one day/night at the Holiday Inn-Durham earlier this month. The hotel was easy to find off of I85. Check-in was quick and the room (king standard) was plenty cozy for us. The free continental hot breakfast was tasty and there was good variety I recall.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank lewf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this review, 31 May 2013
Dear lewf,

Thank you for reviewing your recent stay. I'm pleased to read that you found our staff very efficient and that you enjoyed our complimentary breakfast, as well as that your room was comfortable. Thanks again and we look forward to your next visit to Durham!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level 6 Contributor
156 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 28 April 2013

There's not a whole lot of options along this urban stretch of I-85 through Durham. The rooms are clean, the front desk attentive, the breakfast bar accommodating. Did I mention the fridge in the room? The place to stay on your Honey Moon.........perhaps not........but if you've got business at Duke University, or going to a game there and spending the night, then this place fits the bill nicely.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hugh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this review, 29 April 2013
Dear Hugh S,

Thanks for taking the time to review our hotel. I'm happy to read that you've found us a great place to stay right off the highway and you find our rooms clean and staff helpful. We are indeed convenient to Duke and many local businesses. Thank you again and we hope to see you on your next trip to Durham!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Punta Gorda, Florida
Level 5 Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 April 2013

We had reservations a another hotel which turned into a disaster. Plan B can be difficult when traveling with a little dog. The Holiday Inn was a great find. Although they do charge for pets, the rooms are terrific, well appointed, and very clean. No doggie smell or overly "fabreezed" scent. Look for Gwen at the front desk. She is extremely knowledgeable about the area and very pleasant to work with. We were in town to see the Durham Bulls play baseball and this hotel is perfectly located to the stadium and the warehouse district of Durham.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NannieOakly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this review, 24 April 2013
Dear NannieOakly,

Thank you for your review - I'm glad we were able to be there for you after your first choice didn't work out! We do indeed try to take care of our guests with pets and I'm happy to read that you had a great experience and hope you enjoyed the game. Thanks again and we hope to see you soon!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Durham

Property: Holiday Inn Express Durham
Address: 2516 Guess Rd, Durham, NC 27705-3307
Phone Number:
Region: United States > North Carolina > Durham
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 71 Hotels in Durham
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Durham 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
With an ideal location near I-85 and the Durham Freeway, the Holiday Inn Express(R) Durham hotel offers the utmost in comfort and convenience for your next trip. Use the free Wi-Fi access to keep in touch with home and the office, and the Business Center offers all the tools you need to make a dazzling presentation. We also offer free taxi service to Duke University Medical Center. In the morning, we serve up a free, hot breakfast buffet, featuring both hot and cold items. ... more   less 
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Also Known As:
Holiday Inn Express Durham Hotel Durham
Holiday Inn Durham
Durham Holiday Inn

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