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“Standard HIE property, VERY nice and friendly staff, SLOW internet.”

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Holiday Inn Express Durham
Ranked #28 of 71 Hotels in Durham
Certificate of Excellence
Reviewed 7 August 2014

Passing through on business and had a 2 night stay. This is a typical HIE property, but all of the staff made it a friendly place, and I would certainly stay here again. Conveniently located right off the interstate, but very quiet. Texas Roadhouse close, pizza delivery close, so that made it convenient for meals.

The Good:
1. Staff! A+, made me feel very welcome.
2. Clean breakfast area, standard selection, but the Breakfast area was MUCH cleaner than most HIE. Very neat, organized, well stocked and good quality food.
3. Convenient location.
4. Warm cookies every evening, apples always available.

The Bad:
My only complaint here was the internet. HORRIBLY slow, even during the day when the hotel was less occupied, they need to upgrade their service. In the evening it was practically useless.

Overall very good.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Service
Thank GadgetMedic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this reviewResponded 11 August 2014

Dear GadgetMedic,

Thank you for reviewing your recent stay; I'm glad to hear you enjoyed most aspects of your stay and found our staff excellent! However, I do apologize that you experienced issues with our complimentary Wi-Fi and will pass your feedback onto our corporate team to look into it further. Otherwise, we appreciate your high ratings and look forward to seeing you the next time you're in Durham. Thanks again for your comments!

David Amick
eCommerce Manager
Daly Seven, Inc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (156)
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73 - 79 of 156 reviews

Reviewed 6 August 2014 via mobile

Great location, very friendly staff. Clean rooms, rooms were updated. I would stay here again on my way through. Hotel provided pizza one night. Breakfast was okay, had a problem with milk freezing in the fridge.

  • Stayed: June 2014
    • Value
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Thank RichM7272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this reviewResponded 7 August 2014

Dear RichM7272,

Thank you for reviewing your stay - I'm happy to hear you found our staff very friendly and that our location right off I-85 was great for your needs! We appreciate your 5-star ratings and will pass your feedback regarding your refrigerator onto our maintenance team. Thanks again for your comments and we'll see you the next time you're in town!

David Amick
eCommerce Manager
Daly Seven, Inc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

for an overnight stay while traveling. This was our second stay here at this location. The hotel staff were friendly. However, someone should have hung an out of order sign on the elevator which was out for most of the evening. Using the stairway was actually good exercise so I'm not really complaining. We will definitely stay again during our travels through Durham, NC.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
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Thank Angel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this reviewResponded 16 July 2014

Dear Angel D,

We appreciate you taking the time to review your recent visit & apologize for the inconvenience - our team will do a better job in the future of informing our guests when anything is out of order. Otherwise, we're glad you found our staff friendly and rated our cleanliness and your sleep quality highly. Thanks again for your comments and we look forward to your next visit!

David Amick
eCommerce Manager
Daly Seven, Inc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

We checked in efficiently and went directly to dinner. Retuned to find a nice room in a hotel that appeared to be a refurbishment of a room in an older hotel. WiFi worked great as did flat screen with ample channel offering. Closet was doorless and bathroom had no exhaust fan. The one elevator was very slow and breakfast was good but basic. Not perfect but acceptable. Would stay there again.

  • Stayed: June 2014, travelled on business
    • Value
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Thank Bob N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this reviewResponded 23 June 2014

Dear Bob N,

Thanks for leaving a review of your recent stay - we're glad you had a good visit and found our staff efficient, though apologize that a couple aspects of your guest room did not meet your expectations. Our team will discuss your feedback in order to help improve our facilities in the future. Otherwise, we're glad to hear you plan to stay in the future and hope to see you soon! Thank you again for your review.

David Amick
eCommerce Manager
Daly Seven, Inc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

We needed a hotel that accepted our small dog and we found an excellent one in this location. We asked for a first floor room to make it easier to take our dog out and the hotel complied. Room was very comfortable and clean. Wonderful free breakfast bar in the morning. Would definitely come back here

Room Tip: Loved room 106 if you have a dog
  • Stayed: June 2014, travelled with family
    • Value
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Thank Georgina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this reviewResponded 23 June 2014

Dear Georgina P,

Thank you for taking the time to review your visit! I'm glad to hear you could take advantage of our pet-friendliness and that you had a clean, comfortable stay. We are grateful for your 5-star ratings across the board and look forward to seeing you the next time you're in Durham! Thanks again for your comments.

David Amick
eCommerce Manager
Daly Seven, Inc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

Unsure where to stop for the night and this filled the bill. East on and off the highway. Clean room and very nice breakfast. Staff was helpful and pleasant. What more could you ask for for an overnight stay in an unknown area?

  • Stayed: May 2014, travelled with family
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1  Thank Grandjudy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this reviewResponded 2 June 2014

Dear Grandjudy,

Thanks for reviewing our Holiday Inn Express - I'm glad to hear you found our location right off the highway convenient and that you enjoyed your stay overall! We appreciate your high ratings and are happy you found our staff friendly and helpful. Thank you again for your comments and we hope to see you the next time you pass through Durham!

David Amick
eCommerce Manager
Daly Seven, Inc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014 via mobile

We stayed at this hotel while visiting family in the area. The hotel was nice enough, very close to interstate. Most of the staff members we encountered were very nice and helpful. The room was adequately sized, however not as clean as I would like. It wasn't horrible; but the housekeepers could stand to put in a bit more effort. The bed was very comfortable. (VERY) Slept well. One issue we did run into was overuse of air freshener. They had automatic sprayers set up in the hallway that literally were making us choke. We had to ask management to take them down, it was such a strong smell. At the time of our visit they had smoking rooms and non-smoking rooms on the same floor, which is no big deal. (Unsure what they have set up now) I guess they put the freshener out to combat smoke smell.....I will say there was absolutely zero smoke odor or haze but the smell of those fresheners was extremely overpowering. Too much, and I didn't feel they were needed. There literally was no indication this hotel even had smoking rooms. (I'm guessing they don't have many.) There isn't much area to walk around outside and I didn't feel safe doing so at night, (I blame the area of town-not the hotel). All in all, a nice hotel.

Stayed: June 2013
Thank TruthInNumbers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Durham, responded to this reviewResponded 30 May 2014

Dear TruthInNumbers,

We appreciate you taking the time to review our Holiday Inn Express and are glad you had a good visit overall, though do apologize for the inconvenience regarding air fresheners and our team will take your comments into consideration about how we handle this in the future. Otherwise, I am glad you found our staff very accommodating and friendly and we hope to see you the next time you visit Durham. Thanks again for your feedback!

David Amick
eCommerce Manager
Daly Seven, Inc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Durham

Address: 2516 Guess Rd, Durham, NC 27705-3307
Phone Number:
Region: United States > North Carolina > Durham
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 71 Hotels in Durham
Price Range: £89 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Durham 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
With an ideal location near I-85 and the Durham Freeway, the Holiday Inn Express(R) Durham hotel offers the utmost in comfort and convenience for your next trip. Use the free Wi-Fi access to keep in touch with home and the office, and the Business Center offers all the tools you need to make a dazzling presentation. We also offer free taxi service to Duke University Medical Center. In the morning, we serve up a free, hot breakfast buffet, featuring both hot and cold items. ... more   less 
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Also Known As:
Holiday Inn Express Durham Hotel Durham
Holiday Inn Durham
Durham Holiday Inn

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