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“Work trip made to feel like vacation”

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DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park
Ranked #6 of 71 Hotels in Durham
Certificate of Excellence
Reviewed 17 August 2014

I felt moved to write this review. I love DoubleTrees, and have always had great experience! This time the staff was so helpful, generous and kind, the made me feel like I was a king. Definitely recommend.

  • Stayed: May 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank ciswpcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry-GM, General Manager at DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park, responded to this reviewResponded 21 August 2014

Thanks so much for your review of our hotel we always appreciate feedback! I'm happy that we made you feel like a King during your stay with us and I hope your trip went well. Please consider staying with us again the next time your in the area! Have a wonderful day.

Henry Naber
General Manager

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Reviews (705)
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466 - 472 of 705 reviews

Reviewed 10 August 2014

Definitely recommend! From check in to check out, this hotel was a class act. Charlie at check in was very accommodating to my daughter's nut allergy. Room service was quick and food was excellent. Front desk staff in the morning and restaurant staff were also very helpful and always had a smile. Room was very clean. Recommend this Doubletree highly!

  • Stayed: August 2014
    • Value
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Thank Crutchman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry-GM, General Manager at DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park, responded to this reviewResponded 11 August 2014

Thank you for taking the time to leave a review of our hotel. You're making us blush! It's great to hear that you were satisfied with all aspects of your stay. Of course, our guests are the top-priority, so we always make sure to do everything that we can to create a relaxing, helpful, and welcoming environment. I'll also share this review with Charlie - she'll be happy! We hope to see you again in the future.

Sincerely,
Henry Naber
General Manager

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Reviewed 9 August 2014

This was a good experience. Loved the quiet and large room. I'm an HHonors member and my last 3 stays with the Hilton family of hotels filled me with distaste and even reluctance to stay again in one of their hotels. The Doubletree lived up to my expectations in all ways. The shower had good water pressure which is very important to me! All the lights in the room worked. So common to find that they don't:( Perhaps the most important thing beyond cleanliness and comfort was that the air conditioner actually worked, didn't sound like a train lumbering through the room and didn't leave me with a stuffed up head overnight! I can't leave out the staff as they did their jobs and seemed to enjoy themselves in doing them. I would recommend this hotel for business or pleasure.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Lkhungate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry-GM, General Manager at DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park, responded to this reviewResponded 11 August 2014

Wow, thank you for this glowing review! It makes me happy that you had such a positive and pleasant experience staying with us. We take pride in serving our guests and creating a welcoming environment for tired travelers - your feedback lets us know that we're doing it right! I will definitely share your kind words with our hotel team. Everyone will appreciate it. Again, thank you and have a wonderful day.

Sincerely,
Henry Naber
General Manager

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Reviewed 5 August 2014

Very beautiful, inexpensive hotel with full of cordial and helpful staff members.
In very close proximity to the Airport, excellent breakfast, loved the complementary cookies.
Well maintained rooms, nice airy and spacious.
Excellent hotel to stay both individually and as couple...

Room Tip: All rooms are good...
  • Stayed: June 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank AmareshKumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry-GM, General Manager at DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park, responded to this reviewResponded 11 August 2014

Thank you so much for your review. I'm happy that you had a great stay with us! We are known for our signature, freshly baked cookies and excellent service, so it's awesome to hear your positive feedback. Please stay with us again if you travel to the area in the future!

Sincerely,
Henry Naber
General Manager

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Reviewed 5 August 2014

I had a thoroughly enjoyable stay at the DoubleTree Hilton in Raleigh/Durham. The staff was incredibly helpful and friendly. The food at the restaurant was superb. The location was perfect for an early morning trip to the airport for a flight. I am looking forward to future stays here.

  • Stayed: August 2014, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Timothy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry-GM, General Manager at DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park, responded to this reviewResponded 11 August 2014

Hi Timothy,

Thanks for your review. I'm glad that you had such an enjoyable trip. Our location is great and our staff is always devoted to creating the best experience possible. We're also looking forward to having you stay with us again!

Sincerely,
Henry Naber
General Manager

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Reviewed 4 August 2014

I am extremely not satisfied for the service in breakfast. In the middle of my breakfast, a waiter took the stainless coffee server from my table to serve other table without asking my permission. I was shocked and speechless.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Yuan-Qing X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry-GM, General Manager at DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park, responded to this reviewResponded 11 August 2014

Dear Yuan-Qing,

Thank you for letting us know about your experience. I apologize that you were not satisfied with the service during breakfast at our restaurant. This is not typical of our hotel. Please consider giving us another chance if you travel to the area. Have a wonderful day.

Sincerely,
Henry Naber
General Manager

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Reviewed 4 August 2014

This was my second stay at this Double Tree. Both times the hotel was clean , comfortable and the food was good. This time Johnny in the restaurant made my stay even better. He was very attentive and remembered what each person in my party needed almost before they did. Great customer service for sure.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Cathy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry-GM, General Manager at DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park, responded to this reviewResponded 11 August 2014

Hi Cathy,

Thank you for taking the time to leave a review. I'm so happy that you're happy with your stay! We strive to make each and every guest feel comfortable and relaxed during their time with us. Also, I will pass along your kind words to Johnny. He will appreciate it! I hope you have a great day.

Henry Naber
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park

Address: 4810 Page Creek Lane, Durham, NC 27703-8582 (Formerly Hilton Raleigh-Durham Airport at Research Triangle Park)
Phone Number:
Region: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Durham
#8 Business Hotel in Durham
#10 Romantic Hotel in Durham
Price Range: £72 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
Relax into a comfortable stay at our entirely renovated and updated(as of March 2013) DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park. The hotel is ideally located adjacent to the world-renowned Research Triangle Park, home to a multitude of companies including IBM, GlaxoSmithKline, BASF, General Electric and many more. Take advantage of the complimentary shuttle service to Raleigh-Durham International Airport and locations within a 5-mile radius of the hotel.Nestled on a quiet hilltop, among the wooded North Carolina landscape, the hotel boasts a resort-style atmosphere and is known locally as ‘The Mansion on the Hill’. Admire charming southern-style features such as the grand veranda, complete with wicker rocking chairs and porch swings. Our friendly staff look forward to greeting you with a freshly baked chocolate chip cookie on arrival. ... more   less 
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Also Known As:
Hilton Hotel Durham
Hilton Durham
Durham Hilton

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