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“Business Lodging in Comfort”

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Marriott at Research Triangle Park
Ranked #21 of 71 Hotels in Durham
Certificate of Excellence
Braintree, Massachusetts
Level 4 Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Business Lodging in Comfort”
Reviewed 17 May 2013

Recently stayed 3 nights at this Marriott. The hotel has a modern and fresh feel. The room was quite comfortable. The front desk staff was very helpful - from suggestions for restaurants, to printing driving directions, to accomodating a late check-out request - and friendly no matter who you spoke with. There was a minor plumbing issue that was addressed promptly.

Room Tip: I was on the 3rd floor overlooking the patio area and could hear no road noise.
See more room tips
  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review, 19 May 2013
Dear Jeff,

Thank you for your feedback. I am happy to hear you had a great stay. We feel we have the friendliest and most helpful staff in town. We will look forward to you staying with us again in the future.

Sincerely,

Bill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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339 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
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  • Dutch first
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Toledo, Ohio
Level 4 Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 7 May 2013

The staff is incredibly courteous, responsive, and generally just a friendly bunch. I like the restaurant in the lobby. The wi-fi is not great, but I've almost come to expect that about any hotel.
Each time I've stayed, I have had a complaint about cleanliness. It's something they need to work on for sure.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank super-fan24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review, 16 May 2013
Dear Guest,

Thank you for your feedback, without honest feedback we can not improve. I am pleased to hear you experienced our outstanding staff. We do currently have a 50 MB wif-fi circuit for the hotel which is among the highest for most hotels in our area. Wi-fi issues are almost non-existent since we upgraded. Please accept my apologies for any cleanliness issue you may have experienced. We take service and cleanliness very seriously. Please feel free to contact me directly to discuss your cleanliness concerns so that we can improve going forward. I look forward to you staying with us again in the future.

Sincerely,

Bill
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Visalia
Level 6 Contributor
154 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 4 May 2013 via mobile

Everything was great. Airport shuttle service, nice clean rooms, pleasant staff, good food. It is a older facility, but maintained nice. No restaurants within walking distance, so if you don't have a car you at limited in food choices, but the food at the hotel is good, but rather expensive.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review, 6 May 2013
Dear Guest,

Thank you for your comments. We feel we have the cleaniest and friendliest hotel in town. I am happy to hear you had a great experience. You are correct about the restaurants within walking distance, however, we offer shuttle service within a 3 mile radius for your convenience. I look forward to you staying with us again in the future.

Sincerely,

Bill
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Houston, Texas
Level 6 Contributor
317 reviews
171 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 27 April 2013

This hotel is located within Research Triangle Park and so is convenient to many of those facilities as well as to RDU airport. Apart from location, though, there is no reason to stay here. It is remote from anything other than a small handful of fast food restaurants about two miles away and a couple of other similar hotels nearby. The upside to that is the area is wooded, quiet and uncongested. Parking in a surface lot is free. The hotel itself is an older Marriott, which on the interior is indistinguishable from other Marriotts of this vintage -- clean and comfortable, but just basic lodging. Nothing special at all. The concierge club is extremely small and does not offer the same level of amenities and offerings of those in larger clubs. Bottom line is that if you need to be close to meetings in RTP or to the airport this is an ok choice, but otherwise you would do better elsewhere in the Raleigh Durham area.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wedgewood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review, 28 April 2013
Dear Valued Guest,

Thank you for your comments. We are an older hotel but have kept up with renovations over the years making us modern inside. By year end we will remodel our concierge lounge. We more than make up for our age with our outstanding service. We are in the top 25% for overall satisfaction out of all the Marriott hotels in the United States. Our location is great, just minutes from the airport and I40, as well as, centrally located to Duke, Chapel Hill, UNC and Raleigh.

Sincerely,
Bill
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NY
Level 4 Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 25 April 2013

Very nice hotel, hey, it's a Marriott.

As a Gold Rewards member it is nice to be appreciated and I was at this hotel. From a room upgrade to access to the executive lounge.

Hotel is about three miles from RDU. Used the airport shuttle to and from the airport. Great, free service. The drivers could not have been nicer. All the staff we encountered at the hotel were great.

The room, once again was a typical Marriott, i.e., nice!, Room was clean, well light and had a 42" flat screen TV, with a great selection of channels

There are no restaurants around the hotel so if you don't have a car you can eat in the hotel restaurant, we did, it was OK.

.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelGuyNY64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review, 28 April 2013
Dear Guest,

Thank you for your comments. We feel we have the cleaniest and friendliest hotel in town. I am happt to hear you received great service, I will share your comments with the team. I look forward to you staying with us again in the future.

Sincerely,
Bill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level 5 Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 April 2013

Great location......central to RTP and airport. As with business travel, first nigth rates were higher, but other two nights brought total cost to a reasonble level, especially for a full-service Marriott. Reception staff was very helpful and friendly. Rooms have very nice updated look and usual Marriott amenities. Didn't eat at restaurant, but had appetizers and drinks at the bar. Was there middle of the week and always had good service. The chef also came out a couple of times to check on patrons......nice seeing that extra level of customer service. Can't go wrong staying here.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MAB82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review, 24 April 2013
Dear Valued Guest,

Thank you for your feedback. We are just minutes from the airport and have some of the best service in town, thank you for recognizing that. We are continually looking for ways to update our property and will have a new fitness center for your next visit. We look forward to your next visit.

Sincerely,
Bill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level 6 Contributor
149 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 15 April 2013

We stayed here for 2 nights while up in the RTP area. Check in was easy and friendly, and we were up in our room in a matter of minutes.

The room was fine, nothing special. Very standard for a Marriott--and the beds were quite comfortable. The bathroom showed its age--I could see where the shower curtain bar had been removed and replaced with a new one. The TV had a limited amount of channels, which is weird because I had about 70 channels at my last stay at the Fairfield Inn in Myrtle Beach.

We also had access to the concierge lounge. It was...well, average. It wasn't great, but wasn't bad either. Breakfast was a little limited, but fruit and cereal was all I needed. The lounge attendants were fine, but nothing extraordinary.

I would stay here again if up in the RTP, but if another full service Marriott offered a competitive rate, I'd probably go there first.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adscram14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill C, General Manager at Marriott at Research Triangle Park, responded to this review, 16 April 2013
Dear Valued Guest,

Thank you for your feedback, without honest feedback we can not improve. I am truely sorry you felt your experience was average. We strive to be far above average and as a result our overall satisfaction scores are in the top 30% of all Marriott hotels. I will share your comments with the team so we can continue to improve our service going forward.

Sincerely,

Bill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marriott at Research Triangle Park

Property: Marriott at Research Triangle Park
Address: 4700 Guardian Dr, Durham, NC 27703-8460
Region: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Durham
#6 Business Hotel in Durham
#16 Family Hotel in Durham
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Marriott at Research Triangle Park 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
Hotel on landscaped grounds, located near Fairgrounds, Duke University, University of North Carolina & Research Triangle Park. ... more   less 
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Also Known As:
Marriott At Research Triangle Park Hotel Durham
Marriott Durham
Marriott Hotel Durham
Durham Marriott

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