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Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle
Ranked #16 of 70 Hotels in Durham
Certificate of Excellence
Traverse City, Michigan
Level Contributor
54 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great suite near RDU.”
5 of 5 bubbles Reviewed 3 January 2012

Stay one night on the way to the beach. Had a one bedroom suite with two queen beds and sofa bed for 2 adults and 4 children. A little tight but still very comfortable. The beds were awesome. The fully stocked kitchen is always good to have and came in handy on this trip. No indoor pool for the kids. Morning breakfast was good. Easy access off I-40.

  • Stayed December 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kokodoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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517 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Jamesburg
Level Contributor
82 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed 15 December 2011

Stayed here for 3 nights on a business trip. Overall it is slightly below par for a Homewood suites. Not awful by any means but also nothing to rave about.

Pros:
1. Staff is very friendly and accomodating.
2. Rooms are comfortable and spacious.
3. High Speed data is free and actually pretty good. No issues with connecting my laptop, iPhone and IPad. Speed test gives back about 500kbps download at peak hours and 380 up.
4. Bed is actually very comfortable.

Cons:
1. Toilet kept running. Often enough (every 15 minutes) that I have no idea how housekeeping didn't notice to report. I reported and it was resolved the next day.
2. Bathroom fixtures are dated. Plate for shower faucet cracked from over tightening. Bathtub needs a recalking.
3. Room has 2 decent (Philips) HD sets. No HD channels though so the picture is awful. When are hotels going to get with the program and realize SD channels to HD set stretched to full screen look awful?
4. Housekeeping didn't leave me replacement washrags and bath mat the second night.
5. When I checked in all of the dishes were in the dishwasher and not in the cabinet. Wasn't expecting them to be there....
6. Only two elevators for 7 floors usually a few minutes wait for an elevator.

The morning breakfast is adequate standard Homewood Suites fair. However, being a breakfast person I elected to drive the couple of miles on I40 to the Waffle House.

Overall if you stay here you will probably be happy. I'll probably stay here again when in the area.

  • Stayed December 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Punji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
126 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
1 of 5 bubbles Reviewed 16 November 2011

I attended a meeting at this hotel and thankfully, did not stay there (based on lackluster TripAdvisor reviews). As a meeting attendee, I found the hotel to be less than stellar. The meeting room we were was on the second floor, with a boardroom set up. There was a restroom right off the meeting room. Convenient, yes, but too close for comfort! If you used the restroom, you would literally have people two feet away, separated by a wall and a thin door with plenty of space underneath to hear all the action. Ewwww! One the second day of the meeting, the ceiling in the restroom started to leak - not a few drops, but serious leakage that continued on throughout the meeting, rendering the restroom unusable (as the maintenance man did not stop the dripping, just moved a trash can under it) and giving us a unpleasant drip...drip...drip sound throughout the event. The next closest restroom was downstairs, but they don't have convenient, carpeted stairs (just fire exits way down at the end of the halls). That restroom had no toilet paper, despite complaints to the front desk. Eventually they sat some Kleenex boxes in the stalls. While I appreciate the creativity, shouldn't well-run hotels have a good stock of TP?

The hotel does have a pantry off the lobby with junk food and sodas. Not a great selection but a few things if you don't want to walk to the one nearby restaurant - a pizza and grinder joint down the street. There is no other food nearby, so be prepared to drive.

  • Stayed November 2011, travelled on business
    • 2 of 5 bubbles
      Location
Helpful?
Thank ChasingSun101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodSuites--RTP, General Manager at Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle, responded to this review, 21 November 2011
Thank you for taking the time to share feedback on your experience with us. Your comments are valuable input, needed to continually progress toward our goal of excellent customer service. We want all of our guests to have the best possible visit in which everything exceeds their expectations. I apologize that was not the case.

Unfortunately the bathroom ceiling leaked during your meeting and the trashcan was placed there as temporary measure until the issue could be fully investigated. Please be assured our engineering staff has remedied the issue but chose to not do any invasive work until your departure. This was to ensure we did not interrupt your meeting or create any further disruption.

Not having toilet paper in the restroom and it taking too long to be replenished is not acceptable. I have addressed this issue with the staff to ensure this doesn’t happen again.

Again, thank you for sharing your comments. If you have additional questions or concerns, I encourage you to contact the hotel directly, and we will be happy to discuss with you. We would like to invite you back to stay with us again soon so we demonstrate a typical stay at the Homewood Suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, AL
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 18 October 2011

Not really too much to say about this property. Typical Suite with a living area and bedroom. The kitchen has a microwave, stove, and refrigerator. The location is close to the airport and a good distance from Raleigh, Durham, and Chapel Hill. We had business in all three locations during our four day stay and also an early flight on Monday morning. The hotel is a little over ten years old and is in need of some freshening up. Everything was clean and the staff was helpful. We had to switch rooms because the closet rack was broken when we checked into the room. The rooms were very quiet. We did not hear any noise when in our suite. In fact, on the first night there was a hospitality suite for an event across the hall from us and we did not hear a thing. If you are looking for basics in a location that is almost smack dab between all three cities this is a good property. It is in need of updating but no complaints.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank davidbaddison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
141 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 26 September 2011

We stay at the Homewood Suites at Raleigh-Durham Airport whenever we are in the area. My wife is a smoker, and finding Suite Hotels that have smoking rooms is become hard to find. That is why we first stayed at the Homewood Suites. However, now I stay there whenever I am in the Raleigh-Durham-Chapel Hill area, even when traveling alone.
The price is very good, the rooms have always been clean and spacious, the beds comfortable, the staff friendly and professional, and the free breakfast good. The free internet (wifi or corded) is extremely fast and I have never been disconnected because of insufficient bandwidth or connectivity.
Since I sometimes stay here on business, an important consideration is that the rooms are very quiet. This was underscored on our most recent visit. My wife and I came back from an early dinner to find that there was a bachelor party going on in the room next door. We could hear the shouting when we got off the elevator. However, once in the room we could hear nothing. We opened the balcony door and confirmed the party was still ongoing but when we shut the door…silence!
There are no restaurants within walking distance (there is one, Rudinos, but it is perpetually closed). However, there are a number of good restaurants within an easy drive. My wife and I particularly like the Capitol City Chop House. When I have stayed at the Homewood Suites without a car (having flown into the area), the staff have been happy to use the shuttle to transport me to and from local restaurants.
All in all, I highly recommend this property if you need to stay near the Raleigh-Durham airport or the Research Triangle Park.

Room Tip: Choose a room on one of the upper floors (5, 6 or 7) with a balcony for a great view and nice place...
See more room tips
  • Stayed September 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WGJ49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philly
Level Contributor
109 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 17 September 2011

This property is a good location for access to Research Triangle Park, but is a 10-15 minute drive to a decent dinner, fun outing, etc. It is a very typical Homewood Suites with everything you would expect: large and clean room, good breakfast, free internet, free parking. If you're not interested in doing anything after your work day, it's perfect. If you want to go into Durham for dinner or a baseball game, be prepared for a bit of drive. The mall area is a bit closer, but you're just going to have the typical joints to choose from.

  • Stayed April 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Howard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas
Level Contributor
188 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 328 helpful votes
4 of 5 bubbles Reviewed 10 September 2011

Call the hotel to make your reservation and ask for the Cree rate. Very nice property with 2 elevators so a high floor is okay, but the elevators smell pretty bad. They need to steam clean the tile floors in the elevator. The breakfast area is nice and the food was good. They try hard with their shuttles, but only the late evening guy is any good. The other two were a bit confused about area companies and addresses. I asked for a King room but got 2 doubles. They may be short on King rooms.

  • Stayed September 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank joelinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodSuites--RTP, Manager at Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle, responded to this review, 12 September 2011
Thank you for sharing feedback on your stay with us. We welcome Cree employees who qualify for this corporate rate to bring this to our attention when making a reservation. My apologies for the smell in our elevators. I have made sure our housekeeping team addresses that issue and appreciate you pointing it out. Also, I am sorry you had issues with our shuttle service to local area business or attractions. We have followed up with our staff to ensure this do not occur again.

Again, thank you for your feedback. We hope that you stay with us again soon so that we can show our commitment to your comfort.

Warmest Regards,
Homewood Suites by Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle

Property: Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle
Address: 4603 Central Park Dr, Durham, NC 27703-8044
Phone Number:
Region: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Durham
#7 Business Hotel in Durham
#10 Family Hotel in Durham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the Homewood Suites by Hilton® Raleigh-Durham Airport/Research Triangle (RTP) hotel, located in Durham, North Carolina. Surrounded by the convenient facilities of Research Triangle Park, our Raleigh-Durham hotel provides easy highway access to Raleigh, Durham, Chapel Hill, Cary and Morrisville, North Carolina. Compliments of the Homewood Suites Raleigh Durham Airport Research Triangle ParkEach guest can enjoy the daily complimentary Suite Start™ hot breakfast and the Welcome Home® reception, featuring a complimentary light meal and beverages Monday through Thursday evenings (subject to state and local laws) while visiting this Raleigh-Durham area hotel. Complimentary local & airport shuttle service are included with your spacious suite. Welcome to your home away from home at this North Carolina Homewood Suites by Hilton airport hotel. ... more   less 
Reservation Options:
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Also Known As:
Homewood Suites Durham
Homewood Durham
Hilton Durham
Durham Hilton
Durham Homewood Suites
Homewood Suites Research Triangle

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