I booked a room three weeks in advanced and wasn't told until the night I checked in on Sunday night at 11:00 PM that "looks like there is a problem" I was downgraded from the room I originally booked which was a Suite to a single King bed room. I didn't unpack because I was told it would be corrected the following day and when I called in the following day from work to check on the status of moving the room, I was told "I really hope someone checks out today so we can get you moved" WHAT!!! Had I been called before I got to the hotel on Sunday and told that you couldn't meet my accommodations then I would not have even bothered at your hotel. Giving me a discount on the price of the room doesn't help either I could really give less of a crap about the price, so telling me that "it's okay we discounted your room" doesn't mean a thing to me. I never ended up switching rooms and stayed in the single guest room the whole week. This was a horrible experience at this hotel and I am a very very big IHG member and stay in the RTP area very often and I will never stay at this hotel again.
- Official Description (provided by the hotel):
- The 2004 Quality Excellence Award Winner, Candlewood Suites Durham/RTP, conveniently located at I-40 and Hwy 55, exit 278. This beautiful property is in the heart of Research Triangle Park (RTP), and within minutes of Raleigh Durham International Airport, Southpoint Mall, GlaxoSmithKline, BASF, Bayer, IBM, NIEHS, USEPA, Duke University, UNC Chapel Hill, NCCU, Duke Medical Center, and the Vein Clinic. Shuttle service is available Monday-Friday to local attractions and businesses within 5 miles of hotel. At Candlewood Suites Durham/RTP, we put the amenities where they really count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the overstuffed recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with 2 separate phone lines and FREE HIGH SPEED INTERNET. Candlewood Suites Durham/RTP provides our guests a Free Fitness Center and a comfortable place to do laundry in our Free Guest Laundry room. Candlewood Suites Durham/RTP is within walking distance of many local favorite restaurants. For those guests that prefer to Dine In, a fully stocked Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as Sodas, Snacks, and Ice Cream. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Hotels.com, Ebookers, HotelsClick, 5viajes2012 S.L., getaroom.com and HotelQuickly so you can book your Candlewood Suites Research Triangle Park / Durham reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Candlewood Suites Research Triangle Park / Durham, Nc Hotel Durham
- Candlewood Suites Durham
- Candlewood Durham
- Durham Candlewood Suites