We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Work Hard to Make you Comfortable”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn Express & Suites Research Triangle Park
Ranked #35 of 71 Hotels in Durham
Certificate of Excellence
Reviewed 4 September 2013

This hotel is right next to my workplace in RTP. It's small with no dinner restaurant and breakfast is nothing to write home about, but the staff work very hard to make you feel welcome and comfortable. They offer a van service that has dropped me off at bars and restaurants and then picked me up, as long as it is by 10:30PM. When I stayed there they had a manager reception with two beers and a snack. There are always fresh cookies on the side by the elevator in the evening along with the newspaper. On arrival my room key was already programmed and set to one side.
Ultimately, on business I need a bed and a quiet room with internet. The difference maker here is the staff. (Two free beers on a Tuesday and a Wednesday also helps).

  • Stayed: October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DaveJMurphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express & Suites Research Triangle Park, responded to this reviewResponded 9 September 2013

Dear DaveJMurphy,

Thank you for reviewing our Holiday Inn Express & Suites, and we're delighted to hear that you find our guest service to be excellent, as well as that you've taken advantage of our local shuttle. I'm also happy that you feel you receive good value for your money and have a high quality of sleep. Thanks again for your comments and we look forward to your next stay!

David Amick
eCommerce Manager
Daly Seven, Inc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (95)
Traveller rating
Traveller type
Time of year
Language

69 - 75 of 95 reviews

Reviewed 2 September 2013

This hotel was cookie cutter as Holiday Inn's go, except for the service. The maid left an incredibly rude note on my dresser and then the General Manager did nothing to really fix the situation, and barely apologized. Really makes me think IHG being my hotel rewards system of choice, I've never had this odd of a situation happen and a poor handling of it by management. The drivers, on the other hand, that take you to and from RTP, were exceptional. Rent a car if you come-- I got pretty sick of takeout food fast.

Stayed: August 2013, travelled on business
Thank wandersmuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express & Suites Research Triangle Park, responded to this reviewResponded 9 September 2013

Dear wandersmuch,

We appreciate you taking the time to share feedback regarding your stay at our hotel, and deeply apologize that we did not handle this issue to your satisfaction. Please don't hesitate to give me a call at the number below and I will be happy to discuss your visit further - providing excellent service is of course one of our biggest priorities. To our understanding following an investigation of the incident, our housekeeper found the note slipped under your door and placed it on your dresser without realizing it contained offensive material. However, we certainly agree this was not the best way to handle the situation and will use this opportunity to avoid similar missteps in the future. Thank you again for your comments and we do hope to have another opportunity to show why so many of our guests love us the next time you are in the area.

David Amick
eCommerce Manager
Daly Seven, Inc
(434) 822-2161

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2013

The location of the hotel was a perfect location for the Duke Chapel and the reception venue in Historic Tobacco area. Although the rooms did not have sofa beds the oversized roll aways were comfortable and roomy for our grandchildren. The amenities and finishes were comparable to other locations.

Room Tip: Rooms on ground level were more convenient.
See more room tips
  • Stayed: May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gammaof2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express & Suites Research Triangle Park, responded to this reviewResponded 28 May 2013

Dear Gammaof2,

Thanks for taking the time to write a review and I'm happy that you found our location to be very convenient for your needs. I'm also glad that we could accommodate your needs with our roll-away beds. Thank you again and we hope to see you for another visit when you're in the area!

David Amick
eCommerce Manager
Daly Seven, Inc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2013 via mobile

I stayed one night while on a business trip. The receptionist was friendly and offered me water and popcorn. The rooms were spacious snd clean. Beds were comfortable. I didn't have time to eat breakfast there but it looked good. I would stay there again.

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Julie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express & Suites Research Triangle Park, responded to this reviewResponded 22 March 2013

Dear Julie K,

Thank you for reviewing us! I'm pleased to read that you had a nice stay and found everything clean. Hopefully you'll be able to try out our complimentary breakfast the next time you're in town. Thanks again and we look forward to your next stay!

David Amick
eCommerce Manager
Daly Seven, Inc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2013

I stayed here twice in the past week..both times I checked in around 2:30 pm and out around 1:00 am I was thanked for being a platinum member and treated very well at check in and check out..both rooms were an L shape which I havent saw in the past..fairly new furnishings standard super comfy beds..good water pressure..well lit ..microwave and fridge...everything was in order and clean..i am unsure of the standard room rates I recieved a discount for a local business I have been working for this week, which was a very fair rate...this property is a little above average for an older Holiday Inn Express, I was well satisfied with everything..only drawback was parking lot was not designed for semi trucks but was able to get in and out ok..if your driving a car( or anything but a semi truck) this is your place to stay..I will stay here anytime Im in the area..( its worth the difficult maneuvering to park because its a nice place with good people)

Room Tip: top floor was nice and quiet, great for a daytime sleeper like myself
See more room tips
  • Stayed: March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Thank teamster175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express & Suites Research Triangle Park, responded to this reviewResponded 22 March 2013

Dear teamster175,

Thanks for reviewing our Holiday Inn Express. As a Platinum Rewards member we truly appreciate your business and loyalty and I'm glad to read that you enjoyed our amenities and were won over by our guest service. We look forward to seeing you again soon!

David Amick
eCommerce Manager
Daly Seven, Inc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2013

I stayed at this Holiday Inn for a week while on business at Research Triangle Park. They provide complimentary airport pickup and drop off and shuttled me to and from the Triangle each day. This saved my company car rental costs and it saved me from the hassles of navigating around the area at night. It was easy to make an appointment with the front desk for the time I needed the shuttle and they made all the arrangements. Doug, one of the shuttle drivers, was professional and courteous, and greeted me by name whenever he picked me up or dropped me off. Although the shuttle was free, and given the great service I received, I agree that tipping the shuttle driver is an appropriate and welcomed gesture. A couple of times the hotel provided a complimentary taxi when the shuttle was unavailable. A few times the taxi arrived ~10 minutes early, so my advice is to be ready in the lobby before your scheduled shuttle time; at least they I was never late for my business meetings.

Scott the evening manager, greeted me by name every evening I returned from the Triangle and checked to make sure I had everything I needed for my stay.

The property has an exercise room and business center on the ground floor and a self-service laundry room on the second floor. There was a small manager's reception on Tues/Wed evening when I stayed there. It was a nice appetizer before heading off to dinner meetings. The room was clean and quiet and the microwave and fridge were also a nice addition.

  • Stayed: January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank smvw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express & Suites Research Triangle Park, responded to this reviewResponded 6 February 2013

Dear smvw,

Thank you for taking the time to write a review of our hotel. It's great to hear that you were able to use our shuttle service to get around for all your needs while you were in town. I'm also happy to read that our guest service exceeded your expectations and that you were able to enjoy a clean, quiet stay. Thanks again and we hope to see you again the next time you travel to our area!

David Amick
eCommerce Manager
Daly Seven, Inc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2012

I stayed for a week at this property during a training class at ISA located in the research triangle. Very good service and clean comfortable rooms. Most notable is that they provide a free shuttle within 5 miles of the property and from the airport. If the shuttle is unavailable, they provide a complimentary taxi. This allowed me to stay and not rent vehicle for the entire stay (Saved $250) for the week. Even though its free, make sure to tip the drivers ($2 seemed very appropriate and welcome).

The hotel is clean and fresh. The lobby was very pleasing but the rooms were nothing special. Typical minimum holiday inn express required standard décor. There is a train track along the rear side of the hotel, but the trains are very infrequent (1-2 per day) and not any louder than the air conditioning. I think a room on the back is better than on front along the street if noise is a consideration.

The room had minimum shampoo and conditioner. But no lotion. It did have a mini fridge and a microwave. Towels were a bit stiff and rough, not the typical soft towel found at a holiday inn express.

The service is excellent and friendly. All my requests were met with a welcome tone. The morning breakfast cook/server was very friendly, and even refilled my coffee. I wish however the eggs were better, I know they all are supplied but some cooks are better at preparing them than others. They have fresh cookies in the lobby every afternoon. I love that touch. They have a manager reception (beer and wine) Tuesday and Wednesday afternoon in the lobby great room. It seemed well attended (~20 people).

Instead of riding the free hotel shuttle at the end of the day I walk back from class. It was about a 5 mile walk, and the weather in the area is very nice in October. The research triangle has many nice walking paths set back from the roads. However the area right around the hotel is not set up well for walking. There is no sidewalk on the side of the street where the hotel is located. One must cross a 4 lane road to get to the sidewalk at the hotel complex on the opposite side of the road. There is a island on the road, so it’s generally safe to cross, but no traffic signal light is available.

There are not many restaurants in the area, but the shuttle will take you to some just a couple miles away if you like. There is a nice middle eastern café just ¾ mile down the road, and an excellent modern Mexican restaurant “MEZ” just a mile away. I ordered in twice from the Italian restaurant. The filet ravioli is excellent. Expect about an hour for delivery to the room door.

Room Tip: Dispite the train tracks back side will be quieter.
See more room tips
  • Stayed: October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kazoo_Bruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Durham hotels
10.5 mi away
Holiday Inn Express Durham
0.3 mi away
Hilton Garden Inn Raleigh-Durham/Research Triangle Park
1.2 mi away
SpringHill Suites Raleigh-Durham Airport/Research Triangle Park
Show Prices
Show Prices
Show Prices
0.5 mi away
DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park
0.7 mi away
Comfort Suites Raleigh Durham Airport/RTP
6.2 mi away
Fairfield Inn & Suites Durham Southpoint
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express & Suites Research Triangle Park? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express & Suites Research Triangle Park

Address: 4912 S Miami Blvd, Durham, NC 27703-8434
Phone Number:
Region: United States > North Carolina > Durham
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #35 of 71 Hotels in Durham
Price Range: £61 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Research Triangle Park 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites is located at Research Triangle Park, minutes from RDU, the Raleigh Durham International Airport. As a service to our guests, we offer free Park, Stay and Go. We jump start your day with our Express Start breakfast bar. Businesses near the hotel include IBM, Adaptec, Nortel, Cree, Cisco Systems, MCI, Verizon, BASF, EPA, Quintiles, GSK, Bayer, The Solution Center, Harris, Cardinal Health, Burts Bees, Eastman Kodak, Syngenta, Underwriters Labs and Qualix. We offer free wireless and wired HSI access and shuttle service to and from Raleigh Durham Airport. Shuttle hours are from 4 AM to midnight. Invigorate yourself in our well equipped fitness center. Whether you are traveling for business or pleasure, the Holiday Inn Express Hotel & Suites RTP has what it takes to make your trip successful. During your stay with us, you can check out some of our attractions, such as the Museum of Science, Duke Chapel, Amercian Tobacco Campus, Durham Performing Art Center, Streets of Southpoint Mall, Prime Outlets Mall at Morrisville, NCCU, Duke University and UNC at Chapel Hill, or even attend a Durham Bulls baseball game. Come and enjoy our Southern hospitality at the Holiday Inn Express Hotel & Suites at RTP. *Credit card used for on-line purchase must be presented at check in for possible incidentals and amenities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Hotels.com, TripOnline SA, getaroom.com, Evoline ltd, Ebookers, Expedia, HotelsClick, 5viajes2012 S.L., Cancelon and HotelQuickly so you can book your Holiday Inn Express & Suites Research Triangle Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express & Suites Research Triangle Park Hotel Durham
Holiday Inn Express And Suites Research Triangle Park
Holiday Inn Durham
Durham Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing