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“Clean, good beds”

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Red Roof Inn Durham Duke University Medical Center
Ranked #34 of 71 Hotels in Durham
Reviewed 29 May 2014

Staff was helpful, and I slept well. No problems with the room or noise. Only problem: price comparison of this fairly basic accommodation with other options. Too expensive! I was a solo traveler, and the price I paid would have been a bit much, for this quality, even for two ......

Stayed: May 2014, travelled solo
Thank Sharon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hope B, General Manager at Red Roof Inn Durham Duke University Medical Center, responded to this reviewResponded 18 June 2014

Good afternoon Sharon F,

Thank you so much for choosing to stay with us. We appreciate you taking out the time to give us valuable feedback on your recent stay at our location.

We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

It is our hope that we will be able to meet any future travel accommodation when you return to the Durham area.

Sincerely,
Hope Blackwell

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121 - 127 of 198 reviews

Reviewed 6 May 2014

My group headed down to the Pinehurst area for a golf tournament. 5 of us went down a day early to get in a practice round and stayed at this motel for one night. I must say that my room was very clean, bright and had been redecorated in the recent past. The downside was that it looked like there were people living there full time and they'd hang out on the balcony overlooking the parking lot. Some people had broken down cars that looked like they hadn't been moved in a very long time. Other people would just sit out in their cars smoking. We took all our golf clubs and anything of value out of the van and left them in our rooms. I would recommend the place for a one night stop but would understand it if a woman or an older person would feel uncomfortable staying there.

Room Tip: If traveling alone I'd suggest getting the king room. The one I have was on the second floor (3...
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  • Stayed: April 2014, travelled with friends
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Thank CambridgeJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hope B, General Manager at Red Roof Inn Durham Duke University Medical Center, responded to this reviewResponded 15 May 2014

Good afternoon CambridgeJim,

Thank you for choosing to stay with us. I apologize for any inconvenience you experienced while staying at our location.

We are excited that you enjoyed our updates and our new Superior King room that features: Large, flat-screen TV, micro-fridge, King size bed, large desk area, free Wi-fi, ironing board, iron, hair dryer, and in-room coffee.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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Reviewed 28 April 2014

Our first time in a Red Roof Inn and we were pleased with the room, especially how clean it was, though the bed wasn't especially comfortable. Good location near the highway, great price, though be aware that if you checkin at night you can't get into the lobby; instead, you checkin through a slot in a thick glass window...

  • Stayed: April 2014, travelled with family
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Thank Jeremy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hope B, General Manager at Red Roof Inn Durham Duke University Medical Center, responded to this reviewResponded 2 May 2014

Good morning Jeremy C,

Thank you so much for choosing to stay with us. We appreciate you taking out the time to give us valuable feedback on your recent stay at our location.

Thank you for letting us know that your first experience with our brand you enjoyed a clean room at a great value.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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Reviewed 24 April 2014

I didn't know that the rooms have been upgraded!!! Nice hardwood floors large tv and they even painted outside. Super nice stay and the best value near the highway. Very close walking distant to the grocery store,IHOP and etc. The front desk team is super as that pointed out everything I needed in the area.. I don't like smoke at all and the hotel is smoke free. The room smelled GREAT!!

I will be back when iam traveling again.

  • Stayed: April 2014, travelled on business
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Thank Lovetogrill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hope B, General Manager at Red Roof Inn Durham Duke University Medical Center, responded to this reviewResponded 2 May 2014

Good morning Lovetogrill,

Thank you for choosing to stay with us. We appreciate you taking out the time to give us valuable feedback on your recent stay at our location.

We are excited that you enjoyed our updates and our new Superior King room that features: Large, flat-screen TV, micro-fridge, King size bed, large desk area, free Wi-fi, ironing board, iron, hair dryer, and in-room coffee.

Thank you also for sharing the great service our front staff team provided to you during your stay.

We appreciate you letting us know that you will return to our location when your require accommodations in our area.

Lovetogrill ,thank you once again for sharing your experience, I hope your next visit will be as pleasant as the previous one. Hope to see you soon!

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Reviewed 21 April 2014

just got back from 2 nights at this hotel and it was such a yuck experience! so glad to be home! We arrived on Friday evening late. The staff was not helpful, as they did not abide by the reservation rate that I had from the internet. They told me that the rate is higher on the weekend and also charged $10 extra per night for my hubby being with me even though I was paying for a room with two double beds.
so tired we went to the room and on the way in the elevator our feet stuck to the floor and it smelled like urine in the elevator. When we got to our room which we had to sign off saying that we would pay if we smoked in there, the room already stank of smoke. And funny that the headboard had initials carved into it...haha!
Not a good experience at all. When I checked out I was begged to not write this review even though the stay was so unpleasant..

Room Tip: don't stay here, the one in raleigh is much better
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  • Stayed: April 2014, travelled on business
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2  Thank Caryl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hope B, General Manager at Red Roof Inn Durham Duke University Medical Center, responded to this reviewResponded 24 April 2014

Good afternoon Caryl H,

Thank you for taking out the time to share feedback of your recent stay with us. I apologize for the issues that were experienced during your stay with us.

I apologize for the miscommunication during your initial reservation which was for Thursday evening made only for one adult. I apologize that when you changed your reservation to a Friday arrival, we did not communicate effectively the rate and occupancy change.

I also apologize about the conditions you experienced in our guest room and elevator. I assure you these conditions are not the normalcy experienced by our guest and we regret that your stay fell short of the expectations we have set.

I would like the opportunity to speak with you personally, at your earliest convenience, please call (919) 471-9882 or email i0164@redroof.com

Thank you for sharing your experience with us as it gives us a chance to give better service in the future.

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Reviewed 5 March 2014

Apparently it's one of the first RRI's to have a brand new makeover.

Excellent--well done RRI. Standard American motel, done well.

We have an executive room: worth it as I'm on business, and my wife will be working the room.

Room Tip: Ground floor is probably quieter.
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  • Stayed: March 2014, travelled on business
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Thank JamesHappyWalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hope B, General Manager at Red Roof Inn Durham Duke University Medical Center, responded to this reviewResponded 8 March 2014

Good morning James Happy Walker,

Thank you so much for choosing to stay with us. We appreciate you taking out the time to give us valuable feedback on your recent stay at our location.

We are excited that you enjoyed our updates and our new Superior King room that features: Large, flat-screen TV, micro-fridge, King size bed, large desk area, free Wi-fi, ironing board, iron, hair dryer, and in-room coffee.

Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one.

Sincerely,
Hope B

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Reviewed 13 January 2014

This sort of freaked me out as we handled my room key euro through a small hole in the glass. Several people wandering around the parking lot. As a female traveling lane I was glad to see policeman patrolling the parking lot. The place was pretty clean. They were pretty nice about my dogs. Made me sign lots of damage waivers. Most red roofs are usually friendlier than this one. Maybe I hit an off night .

  • Stayed: October 2013, travelled solo
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2  Thank Kathy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hope B, General Manager at Red Roof Inn Durham Duke University Medical Center, responded to this reviewResponded 15 January 2014

Good morning Kathy J,

Thank you so much for choosing to stay with us. We strive to provide an overall positive experience for all of our guest.

Please know that we value your feedback and appreciate you informing us of your concerns of our current late night check- in process.

Thank you for mentioning our pet friendly policy and I hope that if you and your pet are ever in our area that you will give us another opportunity to meet your accommodation needs and provide you with level of service that we are known for providing.

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Additional Information about Red Roof Inn Durham Duke University Medical Center

Address: 1915 N Pointe Dr, Durham, NC 27705-2682
Region: United States > North Carolina > Durham
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#1 Best Value Hotel in Durham
#12 Business Hotel in Durham
Price Range: £38 - £49 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Durham Duke University Medical Center 2*
Number of rooms: 120
Reservation Options:
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Also Known As:
Red Roof Inn Durham Duke University Medical Hotel Durham
Durham Red Roof Inn

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