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“not the BWW I know”

Buffalo Wild Wings Grill & Bar
Ranked #552 of 786 Restaurants in Durham
Cuisines: American
Restaurant details
Reviewed 4 January 2013

By conservative count, I've been to 14 different BWWs in 6 different states prior to visiting this one and in each of those, the seating policy for the bar section has been exactly the same- that any empty bar table is essentially "up for grabs." With this in mind, I dropped my wife off at the front door for her to find seating while I parked. As I came inside, I saw my wife walking madly back towards the front. Long story short, she claimed an empty table, but was quickly told she was not allowed to sit there.... and that in order to even sit in the bar area, she would have had to call ahead to get put on a wait list (the area had at minimum 4 empty tables minds you),...and by her reaction (it takes A LOT to set her off), they were rather rude about it. The ONLY reason we did not walk out is that it was 15 minutes to game time, and this was a game she'd been anxious to see and not knowing other places in the area, we were forced to stick it out & get on the waiting list for the main dining area. We did get seated barely before kickoff, the view was ok, but not ideal, not nearly as comfortable a viewing angle as the bar area would have afforded. One other "oddity" i noticed was that the boneless wings were not the "normal" boneless I've come to expect at bww. I noticed odd puncture holes on one...upon closer inspection of that one and the remaining from both sauce types we got, that they had skewer holes and that the wings were actually cut up tenders (where the sauce was light on a corner you could notice the edges had breading missing).

The only bright side to this location was our server was super attentive & was ahead of the game on refills, etc, but I still grade service poor as management needs to get in line with the service consistency of the franchise, or run an independent business. This is the first BWW I would not return to, given the opportunity.

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Thank nymetsking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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34 - 36 of 36 reviews

Reviewed 11 May 2012

I have been to this sports bar/restaurant three times: the first time the service was very slow and the food arrived cold, the second time the service was impersonal but the food was ok, the third time both food and service were ok, but nothing outstanding. Hopefully just growing pains for this relatively new establishment, but so far, just average to slightly below.

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1  Thank JMinNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2014
Google Translation

    • Value
    • Atmosphere
    • Service
    • Food
Thank ANAHI B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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