Located just off I-40 and across the road from the South Points shopping complex. Easy to get to and depart, in the middle of a major shopping area and centrally located for Durham, Raleigh and Chapel Hill.
Much as expected for a Hilton. Adequate common area (living room motif) and casual dining area of functional tables. Small food ordering area and small bar. Reception staff were very pleasant and well trained. They seemed happy with their work and knew what to do. We had a "corner" room which supposedly provides more space than a normal room (no extra charge). There was a large unfurnished square when you entered the room, so that must be the extra space. As it was empty, it didn't have much utility other than providing space.
Two very comfortable queen beds, large flat screen TV and the channels that one would expect. Small fridge and free Wi-Fi that was faster than most hotels. Nice toiletries and towels. Average clothes closet.
I was there for a week, so I had lots of time to get the feel for the place.
A few things that I didn't like. No safe. They can't be that expensive – put in room safes.
Our first night one of the beds appeared to have the linens from the previous guest. Linens were wrinkled and had the impression of a body. Also some pillows and the top sheet near the pillows smelled of perfume and lotion. Worse, there were several suspicious hairs between the sheets in the middle of the bed. It was 10:30 PM when we noticed this, so I felt I had to live with it as the housekeeping was most likely gone and I didn't want to repack and move to another room. The next morning I complained at reception and asked that housekeeping be sure that they replace the linens. The young lady at reception looked horrified – especially about the suspicious hairs. Sheets were replaced, but nothing beyond that. No message of apology, no note from the manager or housekeeping supervisor, no free piece of toast, drink, snack, etc. Nothing. The hotel had numerous notices of a "no-fee" policy if your room was substandard. I wouldn't have accepted a free room, but it would have been good form if the hotel had at least offered.
Also, the smoke detector had two bright green lights that blinked every ten seconds. Not a problem in the day, but surprisingly bright in the night and distracting when trying to sleep if facing the detector. Maybe the battery was low, or it was proud that it was functional. I inquired at the desk and was told that maintenance would look at it. Nothing changed and I never heard further from the hotel. I solved the problem myself by putting wet wadded tissue over each light.
A few small things: Free coffee in the lobby (thank you), but when the non decaf was finished on some days, it wasn't replaced. Also, when I arrived the coffee station had some small cardboard sleeves to help hold the hot coffee cups. Once depleted on day two, these weren't replaced either druing my stay.
Food wise, I didn't try the restaurant at the hotel, as the immediate area was teeming with places to eat. PF Chang, Chili's and a Mexican place within easy walking distance. Also SW Grill and some wing place a bit further. If you drove three minutes to the shopping complex, it had numerous places on the open-air pedestrian mall between the enclosed mall and the cinema.
Would I go back? Tough question. The soiled linens and hair issue is unforgivable at a Hilton. Also, the way management handled it either showed a breakdown in training/communication or a lack of concern. I realize that sometimes life doesn't go the way it's supposed to go and mistakes happen in housekeeping, but I can't accept the management's lack of concern. Had they acted differently, I would have had some more positive things to write on them.
Other than that, I found the place nice and very friendly, the room comfortable and the location (for what I needed) ideal. Had the linen problem not occurred, I would recommend this place without hesitation. However, now I feel that I can't trust the place to be a "real" Hilton and would need to look out for myself, as the management didn't appear to. I would use it again, but I would give the room a thorough inspection when checking in.
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- Also Known As:
- Hilton Garden Inn Durham Southpoint Hotel Durham
- Hilton Durham
- Durham Hilton