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“New Hotel, great area.”

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Hilton Garden Inn Durham Southpoint
Ranked #10 of 71 Hotels in Durham
Certificate of Excellence
Bethesda, MD
Level 4 Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“New Hotel, great area.”
Reviewed 14 February 2008

Like other reviews, I echo that some kinks need working out, particularly staff training...that comes with time. What you get is a mint-new hotel, in an area that has few options near shopping & dining.

Excellent location near RTP area, and the Southpoint development, which offers bunches of restaurants and shopping for your evening hours, unlike a lot of other area hotels.

Hotel wireless internet was superb, as were the beds. Bathroom was properly lit and of adequate size, a rareity in hotels of this price-point. The Mirra chair was an added plus for this biz traveler, and I found it helped me wind down my day. Parking well-lit, and safety did not seem to be an issue, despite what I have heard of the Durham area. Fitness room was above average, with 6 cardio machines, but has ample room to add a multi-function weight unit (such as a Bowflex...hint hint).

Minuses: Breakfast was fairly pricey for a very limited continental buffet: should be included in the price at the rate they are asking for the hotel room (same rate as the full-service Marriott downtown the week I stayed). Noisy doors in hallways mean your neighbor's comings and goings can often disturb...management needs to adjust the closing mechanisms. Annoying and noisy heat-pump unit is so 1980's... WHY oh WHY was this hotel not engineered with a quiet, central-type system, being 6 floors and all!

So, with more plus than minus, I'd recommend to anyone staying in the area, if they want new, and can live with some minor misses on "experience". I will give this hotel a few more months, to fix some things before revisiting.

  • Liked — New!
  • Disliked — Noisy HVAC equipment.
  • Stayed February 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank travel_wahoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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New Jersey
Level 4 Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 February 2008

The newly opened Hilton Garden Inn, Southpoint in Durham, NC has set a new level to my expectations of what a hotel can offer it's guests.

I wandered into the hotel when I saw the "Now Open" banner outside, and was greeted by the Guest Services Manager and one of the Front Desk staff members.

After a conversation and invitation to return to take a tour of the rooms (she would have done it that night except it was their first sold out night) I decided, if the front desk staff is this professional, friendly, and welcoming - even on their busiest night to date -- why not -- let's give them a try. (Hilton loyalty still runs in my veins)

I have not been disappointed. From the 24 hour pantry, brand new beds and televisions, flawless wireless Internet. All the business amenities are in order.

But, many hotels can get the amenities right, the Southpoint Hilton Garden Inn gets the personl part of hospitality right too, At breakfast the my first morning (eggs and hash browns cooked on demand -- mmm) the General Manager and the Food and Beverage Manager both made a point of introducing themselves and handing me their cards. Over the last week, they have been a constant presence in the lobby greeting guests by name, ameliorating customer issues, listening to suggestions, and just making everyone feel welcome to their temporary home-away-from-home.

All the other staff members I've had contact with have been helpful, cheery, and looking to make my stay the best it can be.

A previous reviewer complained about the heating in the room, I have not found this an issue - they have electronic theromstats which need to be set to the right mode (heat or cool) and each setting has its own set point. I've needed to use both heating and A/C and have had no issues with the results.

The same review also had concerns about the breakfast, perhaps it has changed a bit since he at here. The fruit and breads are fresh as fresh could be, the and the eggs are made to-order so my experience has not been the same

All in all - an excellent experience. I have stayed in several other hotels in the area and this one is head and shoulders above the rest.

  • Liked — The staff and the service
  • Disliked — Leaving my incredibly comforrable bed to go to work
  • Stayed January 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank wolkowh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Carolina
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 January 2008

When I stayed at the hotel in December, they had just been open for less than a month. The service was impeccable - there was a lot of management around to make sure my stay was comfortable. The heat was very difficult to control in my room, so it was always too hot and the only way to control it was open the window. Also, internet service was quite spotty while I was there, which I was really depending on during my stay and no one had any idea how to fix it. But, the hotel staff was very apologetic for the inconvenience. Also, my rate included breakfast, which did not taste good at all - you could tell the ingredients were not fresh. I would save the money and eat elsewhere. Overall, a very clean, new hotel that is in a convenient location to shops, the airport, and very easy access to the highway.

  • Liked — Service
  • Disliked — Food
  • Stayed December 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank WalterNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Durham Southpoint

Property: Hilton Garden Inn Durham Southpoint
Address: 7007 Fayetteville Rd, Durham, NC 27713-8725
Phone Number:
Region: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Durham
#6 Family Hotel in Durham
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Durham Southpoint 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Hilton Garden Inn Durham Southpoint Hotel Durham
Hilton Durham
Durham Hilton

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