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“Not value for money”

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Durham Marriott City Center
Ranked #25 of 71 Hotels in Durham
Reviewed 27 April 2014

Stayed in room 219 on Saturday 26.04.2014 and to be honest, not impressed with the size of the room or the poor view to the rear carpark, having paid for a better room.
Although it never caused us a problem, we were disgusted to find elderly people struggling climbing stairs all Saturday and Sunday up until we left as all lifts were out of service. This is a disgrace.
Our stay based on the price paid was poor already but the Sunday morning breakfast was a totally JOKE!!!! had to wait in a 20 minute queue outside the dining room for breakfast. Not impressed with that, when eventually in my wife then waiting 20 minutes for a poached egg, then when received the egg found that the queue for the food was terrible, to make matters worse when she eventually got to the food, there was very little selection as all the dished has went empty. There were lots of people not happy with this situation.

Unfortunately I personally feel that on this occasion the Marriot actually robbed me, the breakfasts were £15.00 each and not worth £1.50. The room was £109 and again the overall experience does not warrant that amount.

Totally disappointed and disappointed that on checking out, the staff simply said, I am sorry about the breakfasts, we are aware of complaints and will pass your comments onto the Kitchen.

Well really you should have asked a senior member of management to speak with us at check out and then that could have avoided this review.

  • Stayed: April 2014, travelled as a couple
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2  Thank visitor227059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this reviewResponded 2 May 2014

Dear guest,
I would like to sincerely apologize for the inconveniences you experienced during your stay. I was very disturbed to hear about your unpleasant experiences and wanted to make sure we do improve immediately in certain areas. Please call my direct line at 919-768-6011 so I can further assist you. Thank you.

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226 - 232 of 432 reviews

Reviewed 19 April 2014 via mobile

I have to travel to Durham for work on a quarterly basis. This is our preferred hotel and I know why. The service and rooms are great. Room service is quick and polite. The bath tub has a fixed mat which makes taking a bath unpleasant. Otherwise everyone is friendly. Would recommend.

Stayed: April 2014, travelled on business
1  Thank Chad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this reviewResponded 21 April 2014

Dear guest,
Thank you so much for keeping us as your preferred hotel. It really makes us feel great. I will share your compliments with my staff and will work on the bathtub to see what we can do to make it better. See you soon!

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Reviewed 16 April 2014

We were visiting Durham to see a show at the Carolina Theatre. You can't beat this hotel's location, it was right next door to the theatre. That was the best part of the hotel. The other positive was the bed was comfortable. The cons: I felt it was overpriced for what we got, the hotel needs updating, parking is not free as trip advisor lists (there is a $12.95 valet fee) and you have to pay for Wifi in your room. It is free in the lobby area. At the time we visited there was only one elevator working which made for long elevator wait times, and crowded elevators. Breakfast at the hotel is $16.95 a person. We walked across the street to Blue Cafe Coffee and had the $4.99 breakfast special which was very good.

  • Stayed: April 2014, travelled as a couple
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1  Thank AtHomeMommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this reviewResponded 17 April 2014

Dear guest,
Thank you for staying with us and we would like to apologize for the inconveniences you experienced during your stay. Please call my direct line at 919-768-6011 for your future stay, I will make sure we do better take care of you.

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Reviewed 8 April 2014

Really no complaints about this hotel, it just didn't "wow" me. It's literally in the middle of downtown durham, so the location is perfect! The dessert in the concierge lounge was pretty good. Room was clean. Staff was as expected, but again, nothing that "over-the-top" impressed me. I was torn between an average and a very good rating, but decided to go with very good based on the location.

  • Stayed: April 2014, travelled on business
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2  Thank Tiffani S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this reviewResponded 11 April 2014

Dear guest,
Thank you so much for honest feedback with good rating. We will try to WOW you next time with more and better services so you could give us 5 stars. Please come back to see us and let us know you are here!

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Reviewed 29 March 2014

Staff is great. Location is great for DPAC--walking . Walking distance to several excellent restaurants. As expected nice bedding , cleanliness etc. I mentioned to bellhop that we would need the car in an hour or so and he called in 60 minutes to ask if ok to bring around! Only hit is small bathrooms as an older but very well maintained hotel.

  • Stayed: March 2014, travelled as a couple
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3  Thank reddevil1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this reviewResponded 31 March 2014

Dear guest,
We are happy to hear that you enjoyed staying with us. All my staff will appreciate your compliment about our service we offered to you. Pease come back to see us, we are here for you!

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Reviewed 19 March 2014

Arrived after a long stress full drive. Friendly greeting from staff and a upgrade to concierge level added to a relaxing night in a very comfy bed. Breakfasr was ample in quiet room made for an overall happy stay.

Room Tip: concierge floor allows for flexibly snacking and a more relaxed breakfast
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  • Stayed: February 2014, travelled as a couple
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2  Thank Kenneth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this reviewResponded 31 March 2014

Dear guest,
We are so glad to hear that you really enjoyed your stay. I will share your compliments with our staff. Thank you again and please come back to see us.

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Reviewed 11 March 2014 via mobile

Very close to everything! Walking distance to many things including Durham Bulls Ballpark. Staff is very friendly and accommodating. Ronnie the Concierge went out of his way to assist. He was very knowledgeable of local area and places to eat. He is an asset to the Marriott. Would stay again, no issues!

Stayed: March 2014, travelled on business
1  Thank CarolinaThinBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this reviewResponded 12 March 2014

Dear guest,
Yes, you are correct! We have so much to offer – restaurants, Bulls, Durham Performing Arts Center, North Carolina Theatre, Duke University and more….. Please come back to enjoy Durham again and stay with us. We will continuously serve you the best. And I will make sure I share your compliments with Ronnie. Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Durham Marriott City Center

Address: 201 Foster Street, Durham, NC 27701
Region: United States > North Carolina > Durham
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Romantic Hotel in Durham
#19 Business Hotel in Durham
Price Range: £97 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Durham Marriott City Center 3.5*
Number of rooms: 190
Official Description (provided by the hotel):
Welcome to Durham Marriott City Center. Situated in downtown Durham, North Carolina, you'll love how our hotel and the city seamlessly blend the modern and the historic. Durham Marriott City Center is connected to the 44,000 square foot Durham Convention Center and adjacent to the beautifully restored Carolina Theatre. Minutes away from Duke University, Duke Hospitals, and North Carolina Central University, this modern hotel compliments the heritage and classic architecture found throughout the city. Designed for both the business traveler and family vacationer, our comfortable accommodations and outstanding Marriott service ensure a memorable and productive visit. Durham Marriott City Center is known for its helpful and knowledgeable staff that will ensure you get the most from your stay. Rooms at the hotel include Marriott's luxurious revived bedding package accompanied by high-definition flat screen televisions. ... more   less 
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Also Known As:
Durham Marriott City Hotel Durham
Marriott Durham

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