Stayed in room 219 on Saturday 26.04.2014 and to be honest, not impressed with the size of the room or the poor view to the rear carpark, having paid for a better room.
Although it never caused us a problem, we were disgusted to find elderly people struggling climbing stairs all Saturday and Sunday up until we left as all lifts were out of service. This is a disgrace.
Our stay based on the price paid was poor already but the Sunday morning breakfast was a totally JOKE!!!! had to wait in a 20 minute queue outside the dining room for breakfast. Not impressed with that, when eventually in my wife then waiting 20 minutes for a poached egg, then when received the egg found that the queue for the food was terrible, to make matters worse when she eventually got to the food, there was very little selection as all the dished has went empty. There were lots of people not happy with this situation.
Unfortunately I personally feel that on this occasion the Marriot actually robbed me, the breakfasts were £15.00 each and not worth £1.50. The room was £109 and again the overall experience does not warrant that amount.
Totally disappointed and disappointed that on checking out, the staff simply said, I am sorry about the breakfasts, we are aware of complaints and will pass your comments onto the Kitchen.
Well really you should have asked a senior member of management to speak with us at check out and then that could have avoided this review.
- Official Description (provided by the hotel):
- Welcome to Durham Marriott City Center. Situated in downtown Durham, North Carolina, you'll love how our hotel and the city seamlessly blend the modern and the historic. Durham Marriott City Center is connected to the 44,000 square foot Durham Convention Center and adjacent to the beautifully restored Carolina Theatre. Minutes away from Duke University, Duke Hospitals, and North Carolina Central University, this modern hotel compliments the heritage and classic architecture found throughout the city. Designed for both the business traveler and family vacationer, our comfortable accommodations and outstanding Marriott service ensure a memorable and productive visit. Durham Marriott City Center is known for its helpful and knowledgeable staff that will ensure you get the most from your stay. Rooms at the hotel include Marriott's luxurious revived bedding package accompanied by high-definition flat screen televisions. ... more less
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- Also Known As:
- Durham Marriott City Hotel Durham
- Marriott Durham