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“The Wonderful Staff really made our stay perfect”

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Durham Marriott City Center
Ranked #24 of 71 Hotels in Durham
Goldsboro, North Carolina
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“The Wonderful Staff really made our stay perfect”
Reviewed 14 July 2014

Stayed at the Marriott City Center in Durham, NC overnight June 13th because we were attending the American Idol concert at DPAC and did not want to drive 100 miles home afterwards. DPAC is only about a 3 block walk from the Marriott so we did not have to drive OR take a taxi. That was a wonderful Perk.
From Check in to Check out, this hotel was wonderful. The staff from the Valet that parked our car to the check in people to the housekeepers to the host and wait staff and cooks in the restaurant were above the top. Every one went out of their way to help us. For example, I had cut my hand when we went out to eat and it was bleeding and I could not seem to get the bleeding stopped. Of course, we had no bandaids. The wonderful lady behind the counter found me some supplies in their first aid kit that I was able to use. They did not have to do that.
Also, I am on a very specific special diet and the restaurant bent over backwards to accommodate my needs.
Everyone was friendly and helpful.
The room was very nice. The hotel is older, but it does not matter. The furnishings were updated. The room was very clean. The bed was very very comfortable. Nice Flat screen TV with plenty of stations. You can even rent movies from off the TV. The water pressure was great.
So many places to eat within walking distance of the Marriott. The Tobacco Warehouse is within walking distance and is right across the street from DPAC. We ate at Tyler's and enjoyed the Grilled Chicken Salad and Salmon salad respectively. They have a large variety of Beer on Tap.
Was so nice not to have to worry about driving home after the show.
We will definitely visit the Marriott again when we are visiting Durham again.

Room Tip: As for a corner room on an upper floor. The view is spectacular of the city
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  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Junette H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this review, 15 July 2014
Dear guest,
We are excited to see your FIVE STARS compliments on our staff starting from our Valet/Bell Service Attendant to Front Desk, housekeepers, host, wait staff, and cook. We are also very happy to hear that you really enjoyed our hotel and surrounding areas. Please come back to see us, we will definitely again serve you at our best. Thank you so much!
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411 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
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English first
Dallas, Texas
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 July 2014 via mobile

Staff were polite, greeted us every possible opportunity, and constantly asked if they could do anything to make our stay better and more comfortable. We had a great time. The fitness center was clean, and among the better I've seen in large hotel chains.

Stayed July 2014
Helpful?
Thank rbnodurft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this review, 14 July 2014
Dear guest,
Congratulations on your wedding and we are glad to hear that you had a great time. Our staff will love to hear your compliments and thank you again for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Georgia
Level 4 Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 6 July 2014

Downtown Durham and Duke campus are fun places to explore for a weekend getaway & this hotel is right in the center of it. Hotel bed very comfortable & nice bathroom - big TV with HBO although WiFi appears to cost $10/day - gave up trying to get around that charge Within walking distance to Durham Bulls Stadium, Saturday Farmer's Market, plenty of great restaurants, and helpful Visitor's Center. Also Amtrak/Megabus/Greyhound stations a couple of blocks away plus free City Connector Bus running up/down Main St. & into Duke campus makes having a car not necessary. Suggest renting movie Bull Durham to get you psyched for your visit. (And definitely stop at the ice cream parlor right outside the hotel for homemade heaven.)

Room Tip: get a top floor on Durham Bull Stadium side
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pepette162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this review, 8 July 2014
Dear guest,
Thank you for your time and effort to leave us great review with details. And “Yes” we have lots of things for you do here in Durham. In addition to what you already mentioned, we have Durham Performing Arts Center, North Carolina Theatre, Arts Council, many delicious eateries and much more. Please come back and enjoy us again!
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Nazareth, Pennsylvania
Level 5 Contributor
85 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 June 2014

I stayed at this hotel in June. Staff throughout was very nice. Fitness center was adequate and served my needs. Both attendants in the Concierge Lounge were exceptionally friendly - I enjoyed speaking with them both!

Overall - very good hotel!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JessFuquay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this review, 26 June 2014
Dear Mr. Fuquay,
We are very glad to hear that you enjoyed staying with us. I will speak with our staff about your nice comments and share your special recognition with our Concierge team. Thank you again and see you soon!
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Normal, Illinois
Level 5 Contributor
48 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 June 2014

The hotel was fine, the room was comfortable and the staff friendly. However, when I left I needed a cab to the airport. Someone at the desk called for me. When I arrived at the airport the cost was $45! The cab to the hotel was only $32.10. I called the Marriot and the person speaking for management just laughed and said it was a deal that they had with Airport Taxi Service. Really? Instead of leaving your customers feeling cheated why not raise the room rate $2 a night? It's a petty way to get a few extra bucks and left me not wanting to stay there again.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 890susanl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this review, 13 June 2014
Dear guest,
Thank you for staying with us and I would like to apologize for the inconvenience you experienced because of the taxi service. I was very disturbed to hear about your comment on our staff and will personally follow up because we do not work with any transportation companies. We only provide services to call transportation companies when our guests need. Could you please call me directly at 919-768-6011 so I can further assist you on this? Thank you so much again.
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Huntington, West Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 May 2014

I thought I enjoyed my stay here, until I realized I left my MAC Laptop in the room when I checked out. I called the hotel to ask them if they found it. I know for sure it was in the room. They did look, but simply said they trust their staff and I could file a police report. Someone obviously took it!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Katgreen37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this review, 8 May 2014
Dear guest,
Thank you for taking the time to review our hotel. It sounds like you enjoyed your experience until one unfortunate incident toward the end. As stated during our conversation, we checked your room and found nothing left behind. We have very strict lost and found procedures which were followed and have the utmost faith in the honesty of our staff. We have an excellent track record of returning lost items to our guests. We apologize for the inconvenience and hope that you will consider staying with us again next time your travels bring you to Durham.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunderland, United Kingdom
Level 5 Contributor
69 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 27 April 2014

Stayed in room 219 on Saturday 26.04.2014 and to be honest, not impressed with the size of the room or the poor view to the rear carpark, having paid for a better room.
Although it never caused us a problem, we were disgusted to find elderly people struggling climbing stairs all Saturday and Sunday up until we left as all lifts were out of service. This is a disgrace.
Our stay based on the price paid was poor already but the Sunday morning breakfast was a totally JOKE!!!! had to wait in a 20 minute queue outside the dining room for breakfast. Not impressed with that, when eventually in my wife then waiting 20 minutes for a poached egg, then when received the egg found that the queue for the food was terrible, to make matters worse when she eventually got to the food, there was very little selection as all the dished has went empty. There were lots of people not happy with this situation.

Unfortunately I personally feel that on this occasion the Marriot actually robbed me, the breakfasts were £15.00 each and not worth £1.50. The room was £109 and again the overall experience does not warrant that amount.

Totally disappointed and disappointed that on checking out, the staff simply said, I am sorry about the breakfasts, we are aware of complaints and will pass your comments onto the Kitchen.

Well really you should have asked a senior member of management to speak with us at check out and then that could have avoided this review.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank visitor227059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woochan_Kim, General Manager at Durham Marriott City Center, responded to this review, 2 May 2014
Dear guest,
I would like to sincerely apologize for the inconveniences you experienced during your stay. I was very disturbed to hear about your unpleasant experiences and wanted to make sure we do improve immediately in certain areas. Please call my direct line at 919-768-6011 so I can further assist you. Thank you.
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Additional Information about Durham Marriott City Center

Property: Durham Marriott City Center
Address: 201 Foster St, Durham, NC 27701-3211
Region: United States > North Carolina > Durham
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Romantic Hotel in Durham
#12 Family Hotel in Durham
#19 Business Hotel in Durham
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Durham Marriott City Center 3.5*
Number of rooms: 190
Official Description (provided by the hotel):
Welcome to the Durham Marriott City Center. Situated downtown, you'll love how the hotel and the city seamlessly blend the modern and the historic. The Durham Marriott City Center is connected to the 44,000 square foot Durham Convention Center and adjacent to the beautifully restored Carolina Theatre. Minutes away from Duke University, Duke Hospitals, and North Carolina Central University, this modern hotel compliments the heritage and classic architecture found throughout the city. Designed for both the business traveler and family vacationer, our comfortable accommodations and outstanding Marriott service ensure a memorable and productive visit. The Durham Marriott City Center is known for its helpful and knowledgeable staff that will ensure you get the most from your stay. Rooms at the hotel include Marriot's luxurious revived bedding package accompanied by high-definition flat screen televisions. Guests on the concierge level enjoy the added benefit of the concierge lounge serving appetizers and snacks Sunday evening through Friday morning. All guests appreciate the state of the art fitness center highlighted by eight units with 17 inch TV screens. Dining options include the 2 zero 1 restaurant with continental American dining and a casual atmosphere. The 2 zero 1 lounge offers nightly specials and a relaxed setting. So what are you waiting for? Book your room today! ... more   less 
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Also Known As:
Durham Marriott City Hotel Durham
Marriott Durham

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