Location: Right in the middle of downtown Durham, within walking distance to plenty of restaurants, bars, and the Durham Bulls Ballpark.
Hotel Accommodations: Clean, spacious rooms; open lobby with restaurant and bar; completely connected to the Durham Convention Center.
Some of the decorations are a bit dated, but the hotel overall is very nice, and being completely connected to the Convention Center is very convenient.
Staff: Other than an event addressed under "Parking" below, the staff were friendly and courteous, and more than helpful with anything we needed. The always spoke to you, upon entering and exiting the hotel, and were prompt in getting you anything you needed.
Food: I ate breakfast two mornings in the hotel, and it was delicious, a little more expensive than I thought it should have been, but I was happy to pay the price for the convenience. They have a $15.00 whole buffet and a cheaper half buffet as well as individual meals. The sandwiches in the bar area were phenomenal, though the service was a bit slow at times. They had a decent selection of alcohol at the bar, including a varied wine selection.
Room Rates: We received a very nice room rate as part of the hotel/conference package. I would definitely recommend negotiating one for yourself.
Conference Center: The conference center is connected to the hotel via the lobby, and it was perfect for the purpose. Spacious, clean, open, and bright.
Parking: Here's where the fifth star was lost. You can either pay $12.00 per day for valet parking, or you can parking in the parking deck across the street for $3.00 per day if affiliated with an event at the hotel. While there for a recent convention, I parked in the $3.00 per day parking which I was very pleased with. However, another member of our convention paid the $12.00/day to valet park her vehicle, and when it was retrieved for her three days later, it was very evident that someone had attempted to break into her vehicle. There were gouges all along her door frame, and deep scratches where someone used a tool to try and press her automatic unlock buttons. While Durham does have a high(er) crime rate, it wasn't the attempted break-in that resulted in the 4-star rating, it was the way the hotel handled it. No manager was available to assist her, the rest of the staff seemed flustered and unapologetic (completely contrary to how they had been the entire time we had been there, which was very friendly and helpful - see above.) When we left for our evening event, there was still no response from the management, she was told that security had been notified and the police would be there shortly. We informed them that we had called the police and they had been there nearly an hour ago; the staff member then informed us that since the police had been there, the matter had been "handled." The matter may have been better handled at some date after the other conference member and I said our goodbyes later that evening, but having been by her side through the whole process up to our having to leave for the evening event (2 hours after the damage was discovered), I was disappointed at how the hotel staff handled the issue, regardless of the existence of a manager.
- Official Description (provided by the hotel):
- Welcome to Durham Marriott City Center. Situated in downtown Durham, North Carolina, you'll love how our hotel and the city seamlessly blend the modern and the historic. Durham Marriott City Center is connected to the 44,000 square foot Durham Convention Center and adjacent to the beautifully restored Carolina Theatre. Minutes away from Duke University, Duke Hospitals, and North Carolina Central University, this modern hotel compliments the heritage and classic architecture found throughout the city. Designed for both the business traveler and family vacationer, our comfortable accommodations and outstanding Marriott service ensure a memorable and productive visit. Durham Marriott City Center is known for its helpful and knowledgeable staff that will ensure you get the most from your stay. Rooms at the hotel include Marriott's luxurious revived bedding package accompanied by high-definition flat screen televisions. ... more less
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- Also Known As:
- Durham Marriott City Hotel Durham
- Marriott Durham