We arrived on a Saturday evening for a one night stay. When we reached the front desk to check in, we were left standing there for approximately 5 minutes while one of the staff was too busy doing something on a computer, that she could not even greet us nor say that someone would be right with us.
When someone finally helped us, they told us that they did not have any King Beds available. We had made a reservation for a king bed almost 2 months before. He said that the rooms had not been cleaned yet, but he could offer us free breakfast and a room with a double bed. This was at 530pm, when check in was at 3pm. We had dinner reservations, etc. and I was not willing to sleep in a double. We insisted that we were disappointed and needed a King. The staff member then precoded to get rude telling me that "these things happen" and that "I would have to be patient". His apathetic behavior made matters worse.
While this is going on, the woman who ignored us when we first walked in had checked 2 other couples in while we waited, both with King beds!!!!
In the end, after 30 minutes of dealing with the rudest person, we got keys to a room with a king bed. The room was very clean and wonderful.
- Official Description (provided by the hotel):
- Welcome to the Durham Marriott City Center. Situated downtown, you'll love how the hotel and the city seamlessly blend the modern and the historic. The Durham Marriott City Center is connected to the 44,000 square foot Durham Convention Center and adjacent to the beautifully restored Carolina Theatre. Minutes away from Duke University, Duke Hospitals, and North Carolina Central University, this modern hotel compliments the heritage and classic architecture found throughout the city. Designed for both the business traveler and family vacationer, our comfortable accommodations and outstanding Marriott service ensure a memorable and productive visit. The Durham Marriott City Center is known for its helpful and knowledgeable staff that will ensure you get the most from your stay. Rooms at the hotel include Marriot's luxurious revived bedding package accompanied by high-definition flat screen televisions. Guests on the concierge level enjoy the added benefit of the concierge lounge serving appetizers and snacks Sunday evening through Friday morning. All guests appreciate the state of the art fitness center highlighted by eight units with 17 inch TV screens. Dining options include the 2 zero 1 restaurant with continental American dining and a casual atmosphere. The 2 zero 1 lounge offers nightly specials and a relaxed setting. So what are you waiting for? Book your room today! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Marriott, Travel Republic (UK), Booking.com, Odigeo, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Durham Marriott City Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Durham Marriott City Hotel Durham
- Marriott Durham