I've stayed at this hotel several times in the past 6 months, so I have given it a composite score. The score would have been much higher except for my latest experience.
The first few times I stayed at this hotel everything was fine, and my rooms were clean and comfortable with everything in order. On this stay, however, my experience was much worse. Because there was no record of my reservation (which may not have been the hotel's fault), I was offered a room for a slightly higher rate on the spot. I took it.
I was under the impression that the entire hotel had been remodeled earlier this year, but the room I was given was a weird mix of worn-out and new. New paint and TV. Some new furniture. Several items, however, were old to the point of being decrepit. The room smelled musty upon entry, and the heating system smelled even worse, so we had to use the AC even though we were already cold (sudden turn in the weather). Thankfully, the smell quickly dissipated with the AC. Then we turned on the TV and discovered...could it be true?...that it was analogue rather than digital. This meant that, although the flat screen TV was new, the picture was not. Some channels were so fuzzy they were impossible to watch. And HBO did not come in at all, although there was an HBO program guide on the nightstand.
I called the front desk to complain. Let me just add that the woman who checked us in was lovely and very friendly. But when I called the front desk to complain, the phone was answered by a different woman who did not identify herself and who was impatient from the start. She seemed to think we should be perfectly happy with bad TV service, and kept saying it was a "Time Warner issue." She first said that all rooms had the same TV quality (which I knew to be untrue, since my earlier stays had featured clear, crisp digital pictures). Then, when I pressed her, she said that some rooms had TV problems but they didn't know exactly which ones. When I suggested that she might want to consider warning people when they check in that there might be a problem, I might as well have been speaking German, because the concept seemed completely foreign and unacceptable to her.
Because it was late, I let the TV problem go. Then, about 10 minutes later, the woman who had checked us in telephoned our room to ask, very kindly, if we were having problems. I said yes and explained the TV situation. She offered to let us try a different room, so I got dressed to go down and get the new key. While I was dressing, the other woman (still unidentified) called back to badger me some more. She didn't seem troubled by the fact that HBO was MIA, and she only begrudgingly agreed to let me try a different room. (Unfortunately, the TV in the new room had the same problems.) When I tried to explain how outdated analogue TV is, she disagreed. Through the entire conversation, she was impatient and unfriendly.
I asked another guest about his TV reception and he said it was fuzzy, too.
Although I've been pleased with this hotel in the past, this one woman's rudeness succeeded in convincing me to stay elsewhere next time. And what's the story with analogue TV in this day and age? Overall, a strangely unsettling experience.
- Official Description (provided by the hotel):
- Conveniently located off I-85 and within minutes of Duke University and Duke Hospital. All of our rooms & Suites include a 32" Flat Screen, Luxury Vanities, Refrigerator, Microwave, and more.Come an enjoy a relaxing swim in our newly reconstructed pool! We also offer a complimentary expanded continental breakfast with hot items in the mornings, business center and 24 hour access to fitness room. Whether you are planning to visit for business or leisure, you will enjoy our signature service and the upscale amenities we have to offer. At Quality Inn & Suites,Durham we always strive to reinvigorate the hotel experience and provide our guests with a home away from home atmosphere, with spacious comfortable suites, featuring all the extras that make a difference when traveling. ... more less
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- Also Known As:
- Quality Hotel Durham
- Quality Inn Durham
- Durham Quality Inn