The medical rate is the reason I chose this hotel. It looked like an average hotel that would be good for two nights stay for two doctors appointments at Duke with my dog. I checked in on Thursday June 12th at around 7pm with a friend. Room was small, smelled old and musky but seemed clean. Everything was good that evening. I get up to take a shower Friday morning and the water would not stay at a constant temperature. One minute it is scalding hot, the next it is freezing cold.
The hotel advertises free shuttle service to the area hospitals and we were put on the list for shuttle service at 8:30 Friday morning. We go down to the lobby to meet up with the shuttle driver at 8:15. We are told that the keys are lost to the shuttle and they will have to call a cab to take us to the hospital. The hotel paid for the fare of the cab but we still had to tip the driver. We called after the first appointment to get picked up from the hospital. We are told the keys are still lost and they will have to call a cab again. After waiting for one hour we decided we would not have time to go back to the hotel and make it back to the second appointment. The female working the desk was very rude during each call we made.
We were told we were going to be in a pet friendly room when I made reservations. When I called back to cancel the cab from picking us up at the hospital the rude female states that we have a dog in the room, and it is not a dog friendly room, and we will have to take this up with the manager when we get back. We were already stressed with the doctors appointments, loss of the shuttle keys, and now basically being told we took an animal in with permission. I told her what date and time I made the reservation and was told I would be in an animal friendly room and it was not my problem. She said it was my problem and I could take it up with the manager. I asked to speak with the manager, and she was not there.
The shuttle keys were found finally and we were picked up after the second appointment with no hassle. We went in to speak with the manager about the dog and she was there and said it had been taken care of.
Saturday morning we went to breakfast at the breakfast area. It had several options including danish, eggs, english muffins, cereal, waffles, milk, juice, coffee. Overall the food was good and saved us from having to stop for breakfast.
This stay was total disarray. I don't know if they were having a bad day or what but it was very stressful and inconvenient.
- Official Description (provided by the hotel):
- Conveniently located off I-85 and within minutes of Duke University and Duke Hospital. All of our rooms & Suites include a 32" Flat Screen, Luxury Vanities, Refrigerator, Microwave, and more.Come an enjoy a relaxing swim in our newly reconstructed pool! We also offer a complimentary expanded continental breakfast with hot items in the mornings, business center and 24 hour access to fitness room. Whether you are planning to visit for business or leisure, you will enjoy our signature service and the upscale amenities we have to offer. At Quality Inn & Suites,Durham we always strive to reinvigorate the hotel experience and provide our guests with a home away from home atmosphere, with spacious comfortable suites, featuring all the extras that make a difference when traveling. ... more less
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- Also Known As:
- Quality Hotel Durham
- Quality Inn Durham
- Durham Quality Inn