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“I will never stay here again” 1 of 5 bubbles
Review of BEST WESTERN PLUS Elizabeth City Inn & Suites

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BEST WESTERN PLUS Elizabeth City Inn & Suites
Ranked #3 of 9 Hotels in Elizabeth City
Southern Shores, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“I will never stay here again”
1 of 5 bubbles Reviewed 23 December 2013

I have been here several times. Honestly every weekend since they open.I go to Elizabeth city every weekend.my stay the December 14th 15th weekend was horrible.There was no hot water and there was no manager or maintenance man on duty to fix the situation. breakfast ends at 930at 9 o'clock there was no breakfast left and the rule is they bring nothing out after 9 o'clock advertisement States breakfast in at 930 not when everything runs out so actuality you have to beat everybody down to breakfast on a full weekend as graduation so u don't get your breakfast that you paid for and if you miss out they don't accommodate you.

  • Stayed December 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank landa252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole R, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review, 30 December 2013
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. The hot water issue was resolved, it was due to a faulty hot water heater.
I hope you will consider staying with us again so that we can have another chance to provide you with exceptional service.
If I can provide any further assistance, please don't hesitate to contact me directly at 252-331-7751.


Sincerely,

Nicole Reichle
Manager
BEST WESTERN PLUS Elizabeth City Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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155 reviews from our community

Traveller rating
    54
    52
    28
    13
    8
See reviews for
71
33
1
30
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Virginia Beach, Virginia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 18 December 2013

My first arrival was the longest ever checking into a hotel. Got there and waited for almost an hour. Got to my room, key didnt work. Got to the front desk and there were people still trying to check in. Waited another hour then get to my room to see hair everywhere. Dog hair at that. Got another room to see no refrigerator, coffee maker or remote. Went to frony desk for them to tell me they cant do nothing about it. Stayed ONE night to found out my heater wasnt working. Its late at night and me and another lady stood there waiting for management to fix these issues. Once again, another problem... management only come mon thru wednes. Wheres maintenance? Doesnt work on weekends. On big events such as graduation? The lady says no. Wow never have I been in a hotel where theres no management there nor maintenace on a big event. After returning to my room I see others making their way down because of no hot water. Anothet problem on my way to the room.

  • Stayed December 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank markj7570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole R, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review, 23 December 2013
I am so sorry to hear about all of the issues you had while at our property. We would like you to know all of the issues have been resolved and we are working hard to make every guest stay a great one. Please come back and see us and we guarantee you will not be disappointed again. Thank you for your review, it is people like you that let us know what we are doing right and what we need to improve on. Thank you again and have a Merry Christmas and Happy New year. We look forward to serving all your future lodging needs.
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Nags Head, North Carolina
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 November 2013

I stayed one night at the best western plus. I was very pleased! The hotel is newly remodeled, as you can tell by the wonderfully furnished room we stayed in. I was able to sleep very good, no noise disturbances, which I am grateful for, considering I've had some problems at previous hotels i've stayed at. The staff was very accommodating, and friendly. Not to mention, the full breakfast included my favorites, such as waffles, eggs, sausage, fruit, the whole deal! I couldn't find a single thing to complain about... I plan to stay here again in the near future.

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michelle728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole R, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review, 3 December 2013
We would like to thank you for staying with us at Best Western Plus Elizabeth City Inn & Suites. We are so happy that you enjoyed your stay, and we are looking forward to seeing you again! Thank you again for your review of our property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Elizabeth City Inn & Suites

Property: BEST WESTERN PLUS Elizabeth City Inn & Suites
Address: 848 Halstead Blvd, Elizabeth City, NC 27909-6919
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Elizabeth City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Elizabeth City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN PLUS Elizabeth City Inn & Suites 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
Hotels in Elizabeth City are close to all of the nearby popular destinations, and with the Best Western brand, guests are guaranteed comfort and competitive prices. The BEST WESTERN PLUS Elizabeth City Inn & Suites puts the comfort of guests first. With proximity to USCG Base Elizabeth City and Air Station Elizabeth City, we're proud to welcome those who serve and their families. Elizabeth City hotels are homes away from home for a number of military families, and we consider it an honor to provide as much warmth and convenience as possible to our guests who are traveling far from home. An outdoor pool and semi-truck parking are just some of the ways our Elizabeth City hotel helps make your travels a little easier. Nothing compares to a day of relaxing poolside, whether guests are in town for a meeting or simply passing through. Long-haul truckers and road trippers alike enjoy the ample parking that's available. Top it all off with a free hot breakfast that includes favorites like a waffle bar, fresh local fruits and a wide cereal selection, and mornings always start off on the right note. Hotels near OBX North Carolina are highly desired because it makes commutes that much faster. From speed boat races in the summer to taking care of business at the USCG Base Elizabeth City, there are many reasons guests travel to the area. Whether guests need hotels near Eastern Carolina University or an extended stay with affordable rates, this Elizabeth City hotel provides the ultimate getaway. Business travelers like the spacious rooms, and employees of Coca-Cola® and TCOM alike are regular guests. From annual meetings with Lockheed Martin to road trips up the east coast, travelers deserve cozy pillow-top mattresses and southern hospitality when on the road. Reserve a relaxing stay at the BEST WESTERN PLUS Elizabeth City Inn & Suites and save! ... more   less 
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Also Known As:
Microtel Elizabeth City
Elizabeth City Microtel

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