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“Surf Neptune”

Review of Surf Neptune

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Very good
21 reviews
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Overview
Holiday Rental House -
3 Bedrooms, 3 Bathrooms, Sleeps 6
Emerald Isle, North Carolina

Reviews from our community

Very good - based on 21 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Skidwell2
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Do not use Emerald Isle realty”
Reviewed 2 August 2016 for a stay in July 2016
2
people found this review helpful

We rented a beautiful home on a great beach only to find it still being cleaned by teenagers when we arrived after being given keys to enter. Once we moved in, the upstairs still had Cheetos and peanuts on the floor and dog hair on carpet. The bedroom TV would not work, wifi did not work and bathroom door lock would not unlock at times. After reporting these items to the realty, I was told someone would be out in 24 hours. When maintenance did show up he could fix the wifi but nothing else. He said he would return. No one came back. The wifi again stopped working as my don was working on his online class. I contacted maintenance 3 more times always getting the 24-hour-fix-it promise,but it never happened. I still paid full price, however. After renting beach homes for many years, I would say this is one of the worst I have experienced. I would not recommend this realty to anyone

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
1 Nov 2016
Thank you for sharing your vacation experience with us. I am sorry to hear your disappointments, and I appreciate the opportunity to address them.

Emerald Isle Realty's housekeeping staff strives for excellence and while our check in time is 4 p.m., sometimes the hours between 4 and 6 p.m. are needed to thoroughly ready the cottage for your family's vacation. As for the issues with internet and television services, most often to correct such service problems our technicians have to work with the cable company. This can cause delays in service time, and I am sorry that we failed to meet your expectations in this area.

Thank you again for your feedback. I hope you and your family were able to create warm and wonderful memories from your beach vacation, and I hope you will stay with us again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Virginia
Reviewed 13 October 2014 for a stay in September 2014

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Young singles Friends getaway
A romantic getaway People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 2 October 2014 for a stay in September 2014

How easy was it to book the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
PA
Reviewed 14 June 2013 for a stay in May 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
14 Jun 2013
We look forward to your next stays with us and are so happy to hear that this home meets your expectations so well. Please call us if we can assist you as you continue to plan your next stay - 1-888-832-0140.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Virginia
Reviewed 29 May 2013 for a stay in May 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
29 May 2013
It pleases me to know that you've enjoyed vacationing at a few of our properties and each has shared the common trend of providing a memorable vacation. Please call us when you're ready to plan your next stay - 1-888-832-0140.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Chapel Hill
Reviewed 9 January 2013 for a stay in December 2012

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
9 Jan 2013
Thank you for your feedback. I'm pleased to know that you and your family enjoyed your time at this home and found it to be a good value. Please call us when you begin making plans for your next trip to Emerald Isle - 1-888-832-0140.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
KY
Reviewed 28 September 2011 for a stay in September 2011

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Spouse / significant other
Your age range 25-34
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
28 Sep 2011
Thank you for your review of your stay at Surf Neptune and for your kind compliments of Emerald Isle Realty and staff. It pleases me to know that you did enjoy your stay and hope you return to Emerald Isle. I am sorry to hear of the issues you experienced with ants, the rain, and having to visit the doctor during your vacation. I will let you know that the rain and the ant issue are more than likely directly related as all creatures tend to seek shelter from a storm. However, please let us know of such things during your stay and we'll happily have the property sprayed or, for less severe cases, provide you with spray to alleviate the issue.

Thank you again for your feedback. Please call us when you begin making plans for your next Emerald Isle vacation - 1-888-832-0140.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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