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“Relaxing time” 4 of 5 bubbles
Review of Wingate by Wyndham Fayetteville/Fort Bragg

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Wingate by Wyndham Fayetteville/Fort Bragg
Ranked #10 of 50 Hotels in Fayetteville
Certificate of Excellence
Fayetteville
1 review
“Relaxing time”
4 of 5 bubbles Reviewed 7 May 2014

The staff was very polite. Check in went as well as can be expected. The lobby is a little uncomfortable in its layout. You have to squeeze between a couch and the front desk with your luggage and the staff is just standing there staring at you. The layout of furniture needs to be re-arranged. Otherwise, rooms are very comfortable.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Tammy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnSeneca, Manager at Wingate by Wyndham Fayetteville/Fort Bragg, responded to this review, 1 May 2015
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.
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492 reviews from our community

Traveller rating
    226
    168
    66
    23
    9
See reviews for
158
71
30
196
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
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  • Any
English first
Charleston
2 reviews
1 of 5 bubbles Reviewed 29 April 2014

I am a business traveler- I have stayed at Wingate by Wydham properties before. This trip was very concerning to me in that I wound up having something missing from my room during my stay here. Very concerning and disturbing the way it was handled.-I had a 3 day stay at this property and on the 2nd. day I noticed I was missing something from the room. I spoke with the manager at the time, who really did not seem to show much concern or care. I felt the need to remove all of my personal items from the room that morning, even though I was staying for one more night- so I did just that- I packed everything of mine and took it out with me when I went out for the day to conduct business. When I returned that evening, I filled out a report form and left it at the front desk- I asked to speak with the manager but he had already left for the day. I asked the front desk attendant to have the manager call me when he had a chance to discuss further. Well I left the following morning and the manager never contacted me after that. I called back to follow up with him and left him a message- he did finally return my call but his demeanor on the phone was anything but professional. He kept talking over me, not really allowing me to be heard. he also insinuated that I probably "never had the items in the room" to begin with. At the end of the "conversation" I asked him what could be done and he basically told me nothing. I told him I would follow up on this and while I was speaking he just continued speaking over me in a louder tone saying he knew my name. Very rude and Very unprofessional.-

Stayed April 2014, travelled on business
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnSeneca, Manager at Wingate by Wyndham Fayetteville/Fort Bragg, responded to this review, 30 April 2014
You had a reservation with us from April 22 to April 25, 2014. You stopped by the front desk and spoke with me in reference to a missing bag from your room. I explained that I would review the video footage and check the key lock readings and find out what had occurred. When you spoke with me the morning of April 24th, you told me this was a small personal hygiene bag, but when you spoke to one of the desk agents the following day, you told her it was a large professional makeup case that you use for professional applications and it's contents were worth hundreds of dollars. The security review happened that same morning and the results were present at the front desk for you the remainder of your stay. I had printed out the digital key lock reading from your room and it clearly showed that your room key (no copies were made) was the only key utilized to open your door during the time period you claim the bag was stolen. The security video footage showed that you are the only person removing bags from the room during the time you claimed the theft happened. As I explained over the phone, this isn't hear say, and I'm not taking one person's word over another. This is hard video and digital evidence that you are the only one to remove any items from the room. When I explained that information to you, your demeanor changed and you attempted to extort the money from me by saying that if we didn't pay you for this bag that you would essentially slander the hotel to everyone you knew and post reviews, like this, online.
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Additional Information about Wingate by Wyndham Fayetteville/Fort Bragg

Property: Wingate by Wyndham Fayetteville/Fort Bragg
Address: 4182 Sycamore Dairy Rd, Fayetteville, NC 28303-3459
Phone Number:
Region: United States > North Carolina > Fayetteville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#8 Family Hotel in Fayetteville
#8 Romantic Hotel in Fayetteville
#11 Business Hotel in Fayetteville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Wingate by Wyndham Fayetteville/Fort Bragg 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Wingate By Wyndham Fayetteville Hotel Fayetteville
Wingate Hotel Fayetteville

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