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“Almost perfect... Almost”

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TownePlace Suites Fayetteville Cross Creek
Ranked #15 of 50 Hotels in Fayetteville
Certificate of Excellence
Charlotte, North Carolina, United States
Level Contributor
90 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Almost perfect... Almost”
Reviewed 24 June 2014 via mobile

This hotel was very clean and close to a lot of stores, the mall, and restaurants. We stayed in a king suite. I love that there is a kitchen. When you are staying for a few days it really makes a difference. There is a pool and gym. The bed was comfortable. They had a couch and club chair in the living area as well as a desk. The only problem we had was that there were not enough pillows for a king bed. We called the desk and ended up walking to the front to get two more. The guy hands us pillows with no pillow cases on them. We asked for two cases and he said he would bring them to our room. We told him just to leave them in the kitchen as we were going to dinner. When we got back we noticed that he took the time to walk the pillow cases all the way to the bedroom just to sit them on top of the two pillows at the foot of the bed. Why not just go ahead and put them on the pillows??? I don't know if this is a case of selective hearing or laziness... Maybe both! We would/will stay here again.

Stayed June 2014, travelled as a couple
Helpful?
Thank LDM999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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149 reviews from our community

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    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Any
English first
Williamsburg, Virginia
Level Contributor
577 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed 21 June 2014

Staff is very helpful and friendly. Hotel well maintained and rooms comfortable. Good quick breakfast comes with the room charge. Close to Ft Bragg, across from a Cracker Barrel, Memphis Barbecue and about 20 restaurants with in a mile. Also a Wall Mart and Sam's Club nearby. I n Fayetteville, It just doesn't get much better!!

Room Tip: Ask for a room facing the Residence Inn away from the main road and SAM's Club on the 4th floor...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bear H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winter Garden, Florida
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 June 2014

Stayed here overnight when driving from Orlando Fl, To Summit NJ. Couch has was ruined. Breakfast had nothing good. The walls and floors are thiner than paper. Will not be returning. Also, the bathroom shower curtain was gross.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Danny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia D, General Manager at TownePlace Suites Fayetteville Cross Creek, responded to this review, 21 June 2014
First of all, I want to thank you for your response. It can only help us provide a better service to our guests! I want to apologize that your stay was not satisfactory. We strive to be the best hotel in Fayetteville and admittedly, we fell short on your visit. We are addressing the issues you mentioned in your comment and hope that you are willing to give us another try on your next trip through Fayetteville. Thank you again and safe travels!

Tricia Durham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashburn, Virginia
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 1 May 2014

We needed a clean hotel room for a trip to Fayetteviille NC for business purposes and we were able to secure a room same day at this hotel. We had stayed at this hotel before but the room type (accessible)and location (next to the kitchen) we were given was horrible. This time I requested a room on a higher floor and it was better. Although it seemed that this time we were located next to the housekeeping station. The hotel is centrally located to just about everything including Walmart, Walgreens, Sonic, Cross Creek Mall, Cracker Barrel, Steak House, gas station, etc. The room includes a full size refrigerator, microwave, stove top, tableware. We booked a studio suite which in this case was tight but for a short stay it was just fine. Would consider staying here the next time I'm in the area.

Stayed April 2014, travelled on business
Helpful?
1 Thank NoRegrets1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Underhill, Vermont
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 25 April 2014

The hotel which has a 2013 TripAdvisor award, has a excellent location,with good access to I 95, with a number of restaurants nearby, such as the Cracker Barrell ,and the Waffle house that are within walking distance from the hotel,also there is a Walmart next door. The rooms are spacious and very clean, and the staff was very pleasant. I would highly recommend this place to travelers looking for a short or long time stay, in the Fayetteville area.

Room Tip: Corner suites are large.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Timetravler2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 March 2014

For visitors to Fort Bragg, this hotel is a convenient choice with a number of restaurants nearby. The rooms are spacious, and the breakfast is certainly acceptable. Try to get a room at the hotel's rear, looking toward Sam's or the Residence Inn, or you'll hear some road noise.

The internet service could use a great deal of improvement. I stayed at this property twice in March and had to use my mobile hotspot on both occasions because of poor connectivity.

But, generally speaking, the hotel is one of the better places I have stayed in Fayetteville.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alb30092
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia D, General Manager at TownePlace Suites Fayetteville Cross Creek, responded to this review, 24 March 2014
Thank you so much for staying with us here at the TownePlace Suites Fayetteville Cross Creek! I want to apologize for the issue you had with our internet. I am excited to say we have an upgrade in the works but I do not have an exact date when it will be completed. I also want to thank you for taking time to make a comment on Trip Advisor. Your feedback is very important so that we know where to make improvements. The next time you come to town we want your review to say we are the best in Fayetteville!

Tricia Durham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington, North Carolina
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 February 2014

Excellent location in proximity to Fort Bragg NC. Easy access to food, Walmart, and access to I 95. Cracker Barrell. Logans and waffle house close by as well as a an Urgent Care if you get sick! Sams Club and Walmart in walking distance.

Room Tip: Call in advance. Books up pretty quick.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about TownePlace Suites Fayetteville Cross Creek

Property: TownePlace Suites Fayetteville Cross Creek
Address: 1464 Skibo Rd, Fayetteville, NC 28303-3411
Region: United States > North Carolina > Fayetteville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Fayetteville
#13 Family Hotel in Fayetteville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — TownePlace Suites Fayetteville Cross Creek 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Welcome to Real Living at the TownePlace Suites by Marriott Fayetteville Cross Creek. Our spacious suites include functional space for both living and working. Enjoy our complimentary breakfast, full kitchens in every room, wireless internet, gym, outdoor swimming pool and 24 hour coffee service in our lobby! Our all-suite hotel is located close to the military communities of Fort Bragg and Pope Airfield. When it comes to shopping, both Wal-Mart and Sams Club are conveniently located within walking distance of the hotel, while the Cross Creek Mall is only a short drive away. Additionally, there are 3 restaurants within walking distance; Logan's Roadhouse, Memphis BBQ & Cracker Barrel. We hope you come and experience our excellence at the TownePlace Suites Fayetteville! ... more   less 
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Also Known As:
Towneplace Suites Fayetteville Cross Creek Hotel Fayetteville

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