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“Mostly good....” 4 of 5 bubbles
Review of Residence Inn Fayetteville Cross Creek

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Residence Inn Fayetteville Cross Creek
Ranked #17 of 50 Hotels in Fayetteville
Certificate of Excellence
Harrisburg, Pennsylvania
Level Contributor
44 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Mostly good....”
4 of 5 bubbles Reviewed 12 February 2014

We stayed here recently for a sporting tournament. This hotel was listed as part of the available lodging. We were lucky to be able to check-in early, and the front desk day staff were friendly. Our room was two bedrooms and two baths and the layout was nice and roomy. The only quirk with the room was that in the master bedroom, the TV was bolted to the dresser and did not swivel like the other TVs, so in order to view the TV comfortably from the bed, I had to pull the entire dresser out and turn it towards the bed. Some of the furnishings were a little dated and there were stains on the kitchen table that we couldn't remove. The bathrooms were clean.

The hotel itself is in a shopping area and a little confusing to access since you basically are right next to the Sams/Wal-Mart (high chain-link fence separating) and enter the same driveway or go one light down and enter between two restaurants. Once you do it a few times, it gets easier.

The breakfast was decent, but pretty crowded with some many sports teams. Only wish they would have had salsa or shredded cheese with the scrambled eggs. That has been a new thing for me when eggs are bland - give it a try.

The only gripe we had was with the lady at the front desk the first night. The breakfast normally starts at 7:00 am on Saturdays and Sundays, but some sports teams needed to be at the field by 7:15 so it was impossible to have the kids eat prior to playing. We asked if breakfast could be started at 6:30, at least the cold things like cereal and milk. The woman adamantly said "no" the manager specifically said "no" to this request. We asked to see the manager and she just pointed to his name on the wall. I made a note of the manager's name. In the past, when we run into this type of time constraint with a hotel sponsoring a sporting event, they make exceptions or even set up a breakfast in a separate meeting room... so we were surprised with her attitude and answer.

But, I am happy to report the breakfast WAS started earlier the next morning - only wish we had known that in advance. We were still able to quickly grab something while going out the door.

I'm a Marriott Rewards member and like to stay at Residence Inns for the extra room and full kitchens, but with so many choices in the Fayetteville area, not sure we would chose this location again??? There are tons of places to eat close-by and with Wal-Mart right next door, it's easy to buy food and cook in your room.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank CindyC77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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155 reviews from our community

Traveller rating
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    28
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    4
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Copiague, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 2 January 2014

Being a Marriott rewards member, I have stayed in plenty of Marriotts. My wife loves staying at the Residence Inns since it reminds her of being almost home. This Marriott is definitely not a '5' on the Marriott scale. I had no reservations and they had availability. What shocked me was the fact that they charge $100 for pets. I had paid $40 for staying at the Rocky Mount Residence Inn. They are in the process of updating this property. The workers look shady and eye you out like you're a target. My first room seemed to be updated, but the toilet didn't work. The front desk was apologetic and upgraded my room. I was given a 2br suite. Very nice, but the dishwasher looks like it wasn't installed properly and the 2 sinks don't operate. It looks like the contractors put the stuff in and didn't check to see if it worked. I think that the Marriott home office should come and see the shortcuts the contractors they've hired have taken, the front desk was very helpful and friendly, but I would not stay here again and I plan on writing to Marriott about this property.

  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TheNYRelaxer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton Head, South Carolina
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 30 December 2013

When my wife and I travel, we tend to look for Marriott properties. Definitely when we have our dogs. This property needs more Marriott attention. It's disconcerting for a guest to arrive late, park your car near a dark tinted car, running engine and vibrating from the sound system.

We had bags and dogs, so we had to make a few trips back and forth. Of course the car was there the whole time. When the dogs had to go out later in the wee hours, we discovered another vehicle with occupants sleeping in the car.

Just not what I would expect from a Marriott property. Staff was friendly enough and the room was ok, just not the same experience that's we're used to. In fact we usually stay at Rocky Mount which has always been exceptional.

I struggled writing this review. Were there things terribly bad, no. Could they do things to make you feel more welcomed and safe, absolutely ergo the "Marriott Touch or Attention".

Respectfully submitted.

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Harry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anja P, General Manager at Residence Inn Fayetteville Cross Creek, responded to this review, 10 January 2014
Thank you for choosing Residence Inn by Marriott Fayetteville for your recent stay and for your review.
I am sorry to hear that you did not feel safe at our hotel and would like to assure you that we are located in a safe area in Fayetteville. To ensure our guest's safety we schedule security staff daily.
Please accept my apologies for any inconvenience you may have experienced during your stay.
We hope that you will consider giving our property another try, so we can demonstrate to you that we have a great and secure hotel.

Sincerely,
Anja Palasky
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 3 November 2013

2 Bedroom/2 Bath suit with fully stocked Kitchen was perfect for our family of 4 adults 2 children. Very Clean. Staff pleasant and helpful. Last minute request for crib was delivered at time promised. Would definitely return.

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MrPicklesmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnie G, Manager at Residence Inn Fayetteville Cross Creek, responded to this review, 11 May 2015
Dear Traveler,

Thank you for taking the time to complete a review. We are very pleased to hear that your stay was a good one and that we met all your expectations. We take pride in making sure every guest is treated like family. I will pass your kind comments to Heather and Gabby; they are both a great asset to our team.

We look forward to seeing you and your family again.

Best Regards,
Camelia Blake
Manager, Residence INN-Fayetteville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Williamsburg, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 October 2013

Great service, Great room, 2 bedroom suite with living area & full kitchen. Could not do any work on computer though. They have to fix that for business travelers before I will come back. Headed to Starbucks to use wifi

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MrWilliamsburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cameron, North Carolina
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 25 August 2013

When traveling, we always aim to stay at a Residence Inn. Over the years, we have definitely seen a wide range in quality from Residence Inn to Residence Inn, and this one was a great experience. We booked a 2Br suite for our family of four. The rooms were updated and very clean. The night of our stay we got to participate in the food social. This definitely left something to be desired when compared to the others we have participated in. Luckily, the hotel is in walking distance of at least 3 good restaurants, and just down the road is an even larger variety of good restaurants. The Cross Creek Mall and a Wal-Mart are both less than 3 miles away if you need to do some shipping.

  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lynnette P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StacyCounihan, Director of Sales at Residence Inn Fayetteville Cross Creek, responded to this review, 29 August 2013
On behalf of our Residence Inn family, we are pleased to hear you and your family enjoyed your stay with us! Looking forward to being of service to you again in the near future and checking out another one of our delicious evening socials.

Have a fabulous day!

Stacy Counihan
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryland, USA
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 15 August 2013

I have stayed at this Marriott almost every time I am in Fayetteville as my daughter attends a nearby university.

This was the first time I was disappointed with the room. First of all, we were on the second level and the guests above us heavily walked continuously through the evening and again the next morning. The worst problem was the water temperature on all faucets and showers were always at warm to hot. Brushing my teeth with warm water was not desirable. When I called to the front desk, the next morning before taking a shower, they said they would contact the maintenance but I the temperature remained the same.

Staff were friendly and professional as they always are but I really needed some cold water coming out of the faucets and shower heads.

Room Tip: Highest floor will be the quieter rooms. Check the water temperature as soon as you go to your room.
See more room tips
  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank iag2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StacyCounihan, Director of Sales at Residence Inn Fayetteville Cross Creek, responded to this review, 22 August 2013
Thank you for your feedback. We are sorry to hear your most recent stay was not as enjoyable as your previous stays with us!

Unfortunately, maintenance was still working on fixing the water temperature during your stay, however, this issue is now resolved. Glad our staff has been consistently friendly and professional every time you stay at the Residence Inn-Fayetteville Cross Creek. We take pride in our excellent service and know you will have a wonderful experience with us next time you are in Fayetteville visiting your daughter!

Sincerely,

Stacy Counihan
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Fayetteville Cross Creek

Property: Residence Inn Fayetteville Cross Creek
Address: 1468 Skibo Rd, Fayetteville, NC 28303-3411
Region: United States > North Carolina > Fayetteville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Fayetteville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Fayetteville Cross Creek 3*
Number of rooms: 92
Official Description (provided by the hotel):
The Residence Inn by Marriott-Fayetteville Cross Creek is your home away from home. Our suites include fully equipped kitchens and separate living, eating and sleeping areas. Enjoy a complimentary full hot breakfast buffet daily and evening Mix (Mon-Wed) complete with complimentary appetizers, beer and wine. We also have an indoor pool & spa, onsite exercise room, wireless internet, a sports court and laundry facilities for our guest pleasure and convenience. Guests also enjoy the 3 surrounding restaurants in which they can walk to: Memphis BBQ, Logan's Roadhouse and Cracker Barrel. The Residence Inn is the closest all-suite hotel to Fort Bragg. Come on over and experience our excellence! ... more   less 
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Also Known As:
Residence Inn By Marriott - Fayetteville Cross Creek Hotel Fayetteville
Residence Inn Fayetteville
Marriott Fayetteville
Fayetteville Residence Inn
Fayetteville Marriott

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