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“Great stay for Biltmore”

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Hampton Inn & Suites Asheville-I-26
Ranked #1 of 7 Hotels in Fletcher
Certificate of Excellence
Greensboro, North Carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great stay for Biltmore”
Reviewed 3 December 2013 via mobile

I can't think of one negative thing to say about this hotel. My family was greeted by Tim who referred us to a great restaurant for a hungry family. We appreciated the cookies at the front desk (yummy).The room very nice. It was well cleaned and we had everything we needed. It was convenient to Biltmore Town Square, the Biltmore Estate, and downtown Asheville.
This was a nice home away from home.

Stayed November 2013, travelled with family
Helpful?
Thank Xander10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon D, Manager at Hampton Inn & Suites Asheville-I-26, responded to this review, 6 December 2013
Thank you so much for staying with us at the Hampton Inn and Suites by the Asheville Airport. I was thrilled to read my staff was helpful in accomodating your needs. We strive to make sure all our guest experience "hamptonality" at its finest during their stay with us. I'm glad you enjoyed the cookies. Thank you again for staying with us and for sharing your experience on Trip Advisor. We look forward to seeing you again.
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589 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Columbia, United States
2 reviews
Reviewed 20 November 2013

May give up Hampton because of this hotel. The beds were horrible, the heat/air didn't work and the breakfast was just edible. The staff was okay with the exception of the check-in person. Overall the most unpleasant experience I've had at any Hampton.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hampton

Helpful?
Thank Cheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon D, General Manager at Hampton Inn & Suites Asheville-I-26, responded to this review, 22 November 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with your stay. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.
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Charlotte, United States
Level Contributor
5 reviews
3 hotel reviews
Reviewed 18 November 2013

What a deal! Everything was perfect! The room furnishings & cleanliness, comfortable bed, delicious breakfast, beautiful lobby, pleasant staff. Great restaurants close by. Right off the interstate. I could go on & on!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Susan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon D, Manager at Hampton Inn & Suites Asheville-I-26, responded to this review, 22 November 2013
I am happy to hear you enjoyed your stay with us. We strive to make sure our guest have a pleasant, comfortable and enjoyable stay with us. I am glad my staff showed you the meaning of "hamptonality." Thank you so much for sharing your experience on Tripadvisor. It is greatly appreciated. We look forward to seeing you the next time you are in the area.
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boston, United States
1 review
Reviewed 15 November 2013

It's a great place for a female traveling alone. The hotel is clean safe and comfortable with everything to make your stay seem like home. Lots of great places to eat close by. The staff is helpful and go out of their way to make you feel at home.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Vanessa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon D, Manager at Hampton Inn & Suites Asheville-I-26, responded to this review, 16 November 2013
I am thrilled my staff was able to make your stay with us enjoyable. We strive to provide a clean comfortable hotel for our guest to enjoy during their stay with us. We appreciate the positive review and thank you for sharing your experience with tripadvisor. We look forward to seeing you the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Live Oak
Level Contributor
71 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 9 November 2013

We had a last minute business trip and rooms in the area were scarce. This Hampton had one room left but when I called to reserve, they informed me that the price of the room had just increased $50 for Friday night and $150 for Saturday night from what I saw online. They knew I was in a bind and took advantage of my situation. I am a frequent business traveler, have been an Honors member for many years, and Hampton has always been my first choice. This trip may have changed my mind. When we arrived to check in to our suite, I asked if there was a bottle of water in the room and they offered to SELL me one! I think if you pay over $200 for a suite they could throw in a bottle of water! The suite was roomy but dated and the tub looked dirty. We also had to use a coat hanger to unclog the bathroom sink. Truly disappointed and rethinking my loyalty to this brand.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank julieroadhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon D, Manager at Hampton Inn & Suites Asheville-I-26, responded to this review, 16 November 2013
I apologize if you feel we did not honor an online rate. I did some research and found that the rate you quoted that you found online was for a standard room, not a suite. I approved a discount on your suite at the time you made a reservation. Also, there are times you can get a discounted rate online that is not available if the reservation is made directly through the hotel. For example, with an advance purchase you get a discount. The only requirement is it is done 14 days in advance and it is a non-refundable reservation. Again, I apologize for the confusion on the rates and I certainly hope you will give us another opportunity to serve you.
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Kamuela, United States
1 review
Reviewed 6 November 2013

I chose this hotel for its proximity to Asheland Airport and free shuttle service to the airport, which is available 24/7. Front Desk staff were very efficient, friendly and helpful. Room was clean and well maintained, and the bed was very comfortable. Coin operated laundry was a nice amenity. Buffet breakfast was spare but adequate and free. Ruby Tuesday restaurant a short walk across the parking lot provided great food and service.

  • Stayed November 2013, travelled solo
    • Value
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    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon D, Manager at Hampton Inn & Suites Asheville-I-26, responded to this review, 8 November 2013
Thank you for staying with us recently. We are happy you enjoyed your stay with us and my staff was helpful and efficient during your stay. We strive to make sure all of our guest receive the "hamptonality" experience. We appreciate the review you gave us on tripadvisor. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntersville, United States
1 review
Reviewed 4 November 2013

Good location and very clean. Will saty there again. I would like to see a better breakfast offered. More healthy choices and a bigger selection. Other hotels in the area offer a much better breakfast with the same competative rate. Very friendly staff!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Christopher W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon D, Manager at Hampton Inn & Suites Asheville-I-26, responded to this review, 6 November 2013
Thank you for staying with us recently. I am glad you found our hotel to be very accommodating to the location you needed and my staff was friendly and helpful during your stay. We strive to provide the best customer service to our guest and show them what "hamptonality" is all about. I am sorry you were not pleased with our breakfast. We are making some changes to the breakfast menu in the coming weeks. Hopefully the new menu will be more suitable to what you are looking for in a Hampton breakfast. We hope you will stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Asheville-I-26

Property: Hampton Inn & Suites Asheville-I-26
Address: 18 Rockwood Rd, Fletcher, NC 28732-8684
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Fletcher
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Fletcher
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Asheville-I-26 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
The richly furnished and elegant Hampton Inn and Suites(R) I-26/Asheville Airport is already anticipating your stay with us. We are perfectly and conveniently located between the quaint and historic cities of Hendersonville and Asheville, and less than 1 mile from the Asheville Regional Airport. We are also close and convenient to all of the area's most popular attractions, including the world famous Biltmore Estate and winery, and America's most scenic byway--the Blue Ridge Parkway. We are also your perfect hotel if you are looking to enjoy some of the area's popular outdoor choices, such as Chimney Rock Park, the stunning beauty of Brevard's waterfalls, or the area's best hiking and biking trails. Once you've arrived at our hotel, you'll enjoy a lot of great amenities waiting for you in your room, including free high-speed internet access in every guest room, handy lap desks, and 40" HD flat-screen televisions. Our guests also enjoy our complimentary On the House™ hot breakfast, featuring a variety of hot breakfast items and fresh Belgian waffles. If you're looking for relaxation, splash down in our newly renovated outdoor pool, melt the day's stress away in our whirlpool spa, or maintain your healthy lifestyle in our state of the art fitness center featuring all new Precor(R) equipment. When you're ready for some rest, hunker down for the night in our comfiest amenity yet, our Clean and Fresh Hampton Bed™. We also offer complimentary airport transportation around the clock and a 5 mile shuttle, taking you to some of the area's finest dining and shoping, including the new and luxurious Biltmore Park Town Square. Come and experience for yourself the splendor of the Blue Ridge Mountains at the newly renovated Hampton Inn and Suites(R) I-26/Asheville Airport. ... more   less 
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Also Known As:
Hampton Inn & Suites Asheville Airport Hotel Fletcher
Hampton Inn And Suites Asheville Airport
Hampton Inn Fletcher
Fletcher Hampton Inn

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