I arrived to meet my family for a 4 night stay and then to Tennesse for a week. I have stayed at this exact hotel many times for the past few years without incident. In fact, I have come to enjoy comfort inn/suites hotels very much and rarely stay anywhere else. On this visit after my first night, I noticed there were bed bugs the second night in the same bed which I slept the first night. I don't usually complain and would never have if I hadn't been treated so incredibily bad upon inquiring why I was overcharged an additional night. I arrived on August 5th for an explanation of charged but the clerk (Ashley) was not able to explain them. She was too concerned with explaining we had 3 rooms but failed to understand i only stayed 2 nights and should only be charged the other 2 rooms for 1 night and should be charged accordingly. Even though I was not able to sleep that evening, I still expected to pay for the other 2 rooms for one night but certainly not the 2 nights I slept with bed bugs.
I was trying not to put the hotel on blast when other arrivals showed up for check-in until Ashley became combative and inappropriate. Ashley felt it necessary to call the cops as she felt threated by me. Get this, the cops actually had to ask her to stay out of our conversation as she tried to demand all of us off the property. Although, they were unable to allow me a billing statment of the charges from Ashley, they did suggest I pursue a civil suite. All I wanted was correct billing and credited my nights stay.
Stay at your own risk people!
- Official Description (provided by the hotel):
- 100% Smoke Free Property ... more less
- Reservation Options:
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- Also Known As:
- Comfort Inn Asheville Airport Hotel Fletcher
- Comfort Inn Arden
- Arden Comfort Inn