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Fontana Village Resort
Ranked #1 of 1 Hotels in Fontana Dam
Certificate of Excellence
Reviewed 12 November 2013

We recently stayed in a lodge fire place room on this property. The area is beautiful and perhaps during the "season" there is much more to this place, but I was not impressed with the room or dining facility at all. We asked for a fire place room, then had to ask for fire wood. The first bundle is on them, then you pay $3.00 for each additional bundle. They will deliver or you can buy it at the general store. There is no fridge or coffee maker, yet there was plenty of room for both. There was ONE hanger! The bathroom was EXTREMELY small. The shower and toilet are in the closet together. You have to step in to the shower to shut the door to the small room. The sink is outside of the bathroom. The bed was not very comfortable, but the pillows were nice and plenty of them. There was a blanket on the shelf where the hanger was located. I was afraid to use it. It felt like rubber. The rooms have very thin walls. You could hear your neighbors upstairs and next door.

We may try to stay here in a cabin next time. As mentioned before the area is beautiful, but the Fontana Village needs some TLC.

  • Stayed: November 2013, travelled as a couple
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Thank Rita G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
breezy2104, Guest Relations Manager at Fontana Village Resort, responded to this reviewResponded 6 December 2013

Thank you for taking time to share your feedback. While we are happy you enjoyed the area, we are sorry that your stay with us wasn't as you hoped. Your observations and suggestions are very important to us as we grow. Your comments are much appreciated and will help us to improve. Thanks again.

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302 - 308 of 528 reviews

Reviewed 28 October 2013

We had a fantastic stay in the Fontana area at Fontana Village Resort. We rented a cabin, to arrive and find it was nothing more than a little half single wide trailer. We immediately returned to check in and was given a spacious, beautiful room in the lodge. Even though the room was clean and beautiful, the resort is going to have to update their look or it is in danger of becoming second rate.
Wifi access is nearly non-existent. Cell phone access IS non-existent, so be prepared to have a quiet, relaxing time when you visit.

Room Tip: Make sure you choose the lodge!
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  • Stayed: October 2013, travelled as a couple
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1  Thank lesliecothren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FontanaVillage, Guest Relations Manager at Fontana Village Resort, responded to this reviewResponded 1 November 2013

Thank you for taking the time to share your feedback. We apologize if your visit was anything less than what you expected it to be. Please know that we take your feedback very serious and use it to better our property.

WiFi and Cell service are two very important issues for us, and they are both projects we are working on. We hope to have you back again to give us another try.

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Reviewed 26 October 2013 via mobile

The resort was a little dated. We stayed in a 2 bedroom cabin. The sheets on the bed were clean, but very thin and not big enough to stay on the bed. We spent half the night adjusting the sheets so we weren't laying on the bare mattress.
The TV in the living room was very small, probably 25 inches or less. It looked so small in a big cabinet.
The best thing about the resort was that it was near some spectacular motorcycle riding - Tail of the Dragon, Cherohala Skyway and the Foothills Parkway.

Stayed: October 2013, travelled as a couple
Thank Gymnic56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FontanaVillage, Guest Relations Manager at Fontana Village Resort, responded to this reviewResponded 1 November 2013

Thank you for taking the time to leave us your feedback. We strive to make sure each guest has a memorable experience while visiting with us and we apologize that your experience was not up to par. We take all constructive criticism very serious and utilize it to better ourselves.

We are happy that you got some great motorcycle riding in while staying here and we hope to see you again in the future.

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Reviewed 21 October 2013

My car club had a weekend event here to run the tail of the dragon. Great place, great views.. good prices. Nice to get away from the rest of the world for a weekend! This is about 45 minutes or more from any kind of walmart, pharmacy etc.. there is a general store or two and restaurant on the property. Also, expext zero cell phone service except with the free wifi at the general store or main lodge! Lots of stuff for families, hiking, lazy river, etc..

  • Stayed: September 2013, travelled with friends
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Thank Josh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
breezy2104, Guest Relations Manager at Fontana Village Resort, responded to this reviewResponded 23 October 2013

Thank you so much for taking the time to review your stay with us. We enjoy our different clubs that stay with us throughout the year! It’s a beautiful time of year to be on the Dragon! It’s also a great time to bring the entire family out and enjoy the wonderful fall weather!

We are somewhat isolated, so it’s nice for folks to be prepared to bring any specialty items that may they need with them. The limited cell service is something we are hoping to see expand in the future, we like to hear our guest’s feedback on the issue.

Thanks for your visit, and we hope to see you back soon!

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Reviewed 8 October 2013

Five couples in Corvettes stayed for 3 nights as we toured the area's scenic roadways. The resort is rustic, at best, and old and in need of updating at the least. It has the smallest, oldest bathroom we have encountered in this century. The weather was cold at night at the end of September and we asked about a fire pit at night and were told it cost $50 by one clerk and $100 by another front desk person. Although there were 15 plus customers in the large area around the huge fireplace, we were told they had no propane so there could be no fire. We ate in the only restaurant and on the first night it was delicious - for all tens of us. On the second night 3 meals were over-cooked and awful. We then skipped the restaurant as breakfast also was extremely inconsistent. The resort is perfectly located and the area is beautiful so it is sad that poor management & oversight prevents this facility - which has so much potential - schlep along with marginal performance.

Room Tip: All of our rooms were similar - higher rooms have better views.
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  • Stayed: September 2013, travelled with friends
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Thank auric22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FontanaVillage, Guest Relations Manager at Fontana Village Resort, responded to this reviewResponded 18 October 2013

Thank you for taking the time to leave a review of your experience. We apologize that our property did not meet your expectations. We are an older property, but work hard to offer clean and affordable accommodations, even during peak times. We strive to please all of our guests, and apologize if your experience was anything less.

Thank you for your comments and I can assure you they help us move forward.

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Reviewed 1 October 2013

We rented a one bedroom cabin for the weekend to use as a base for exploring the area. The cabin (a mobile home) was clean and basic. It was private and quiet. There was no internet or cell service but that was OK, we were there to relax and enjoy nature. Bring all your food and beverages with you - there's no shopping nearby. The Wildwood Grill was good and reasonable, with sandwiches and pizza and a salad bar. It is a wifi hotspot as is the lodge. We didn't eat at the lodge but the menu looked good. Every staff member we met was pleasant and helpful. The road up to the property was winding and fun to drive in our sports car!

  • Stayed: September 2013, travelled as a couple
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1  Thank GynoDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FontanaVillage, Guest Relations Manager at Fontana Village Resort, responded to this reviewResponded 4 October 2013

Thank you for your nice review. We are a bit remote, and we like to encourage folks to bring any specialty items with them. The limited Wi-Fi and cell service can make it very quiet and relaxing! It helps families spend more quality time together!

It’s nice to hear that you enjoyed dining in one of our restaurants. They are both great, but offer different menus. This helps ensure there is something for everyone to enjoy!

We hope to see you back soon!

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Reviewed 30 September 2013

We had a large family reunion here and had an excellent time due in large part to the Fontana Village Resort's amenities and staff. We had family staying in the cabins and in the lodge, and both have their pros and cons. Either way, you won't lose.

My wife, kids, sisters (and one's husband and kids) all stayed in one 3 BR, 2 BA cabin. While the cabins look modern inside, you will still remember that you are in the great outdoors. Get ready to brush some spiders out of the corners of your rooms. Still, it was comfortable and roomy, and suited our needs.

You won't have wifi in your cabin ... you may not have much of a phone signal either. If you want internet, you can hang out at the restaurant, the lodge, or the game room area. Phone signal will be hit or miss, depending on where you're standing and your provider. I have AT&T and just gave up on having phone service that week.

There are tons of things to do at the resort, and there's a good bit more in the surrounding area ... as long as you like being outdoors. If you're looking for shopping, restaurants, etc., you will not have a great time here. Btw, their pizza/grill restaurant is pretty good. The burgers reminded me of Fuddruckers. I heard the pizza was excellent as well. The prices were reasonable, especially for being the only joint in town (except for the lodge restaurant, which was pretty expensive).

We stopped on our way to the resort to stock up on food and water. The nearest one is about an hour away. There is a grocery store about 30 minutes away. There is also a general store on the resort property that sells a little bit of everything, but it would be pretty expensive to buy everything there.

My kids loved the pool area. We had fun on the "baseball" field, although it really needs a makeover as it just begs for a twisted ankle. You wouldn't want to deal with a medical emergency here, as the nearest hospital is at least 35 minutes away, down the winding mountain roads.

One of the things that could have been the biggest issue for my family ended up being a great opportunity for the customer service to shine. We had an incident with a bat that had us believing that we were going to have a big problem with the resort. The initial response to this situation was absolutely appalling. I found a supervisor, who immediately began working to resolve the situation as best he could at that time. A few days later, I was able to speak to the general manager, who actually came to the cabin to find me. She again did everything she could at the time to help the situation and promised that they would take care of everything once it was all said and done. I'm purposely being vague because I don't want this to turn into a review that would scare others away. Rather, I'm trying to highlight that they worked hard to turn a bad response to a bad situation into a great response and restoring our faith in their service. If the initial response were the last thing we heard, this would be a scathing review, but because of their effort in "turning it around", they have redeemed themselves.

If you're looking to hit the great outdoors, but aren't ready to go camping or give up all of your amenities, this is the place to go.

Room Tip: If your cabin backs up to the mountain side, you will get a bit more privacy, but will probably also...
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  • Stayed: July 2013, travelled with family
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Thank clkend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FontanaVillage, Guest Relations Manager at Fontana Village Resort, responded to this reviewResponded 4 October 2013

Thank you for taking the time to leave such a thorough review. We strive to give each customer the best possible service we can, and it sounds like you noticed! Thank you for your observations on things we need to work on. Feedback from our guests is the best way we can improve ourselves.

We are definitely remote, so it’s good for folks to plan on bringing specialty items with them. The limited cell and Wi-Fi services are things we are working on, but it’s also nice to completely “unplug” sometimes!

We look forward to seeing you again!

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Additional Information about Fontana Village Resort

Address: 300 Woods Rd, Fontana Dam, NC 28733-7603
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Fontana Dam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Fontana Dam
Price Range: £97 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fontana Village Resort 3*
Number of rooms: 199
Official Description (provided by the hotel):
Fontana Village Resort, a year round destination resort, is set amidst the pristine beauty of the Nantahala Forest of western North Carolina, gateway to the Great Smoky Mountains National Park. The Village has a wide range of accommodations, including rooms in the intimate settings of The Lodge, suites, cabins in the forest, as well as RV & tent camping on Cheoah Lake. Add conference space, complimentary wi-fi service, restaurants and lounges, General Store, gift shops, outfitters, pools, marina, fitness center, mountain bike shop, miles of on-site trails suitable for biking and hiking, and it's easy to see why Fontana is a Great Smoky Mountain Destination. The resort offers an assortment of dining options including the Mountview Restaurant and the Wildwood Grill offering resort-casual dining and event catering. The Pitstop offers a fast fare menu for guests or travelers on the go. If watersports are on your itinerary during your stay, the Fontana Marina, located on the beautiful 30 mile long Fontana Lake, has an assortment of different watercraft rentals and equipment available. The Marina's ship store offers a complete line of tackle, light groceries and snacks and anything else guests might need for a perfect day on the water. ... more   less 
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Also Known As:
Fontana Village Hotel Fontana Dam
Fontana Village Fontana Dam

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