We drove 6 + hours to arrive to Rivendell Vacation Cabins. Due to the continuous rain / weather conditions, when we arrived, and proceeded up the mountain, the mountain was so saturated with rain, our Ford 250 truck would not make it up the mountain. We attempted several times to go up the mountain, and became stuck. We then had to back in reverse back down around the winding dirt road and mountain. This was a very dangerous situation. We called Nina Scripps and requested our deposit be refunded. We were not a “no show”, as, we attempted and could not make it up the mountain without risking our lives.
Her reply was “she does not give refunds”, and, “it was our driving skills that caused us not to be able to go up to the top of the mountain”, and “she never had a problem in the past with anyone trying to get up the mountain”. These are the most ridiculous comments I have ever heard from any person who is in a customer oriented business.
I would not recommend staying at this cabin.More
- Free Wifi
- Free Parking