We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beware!”
Review of Carolina Motel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Carolina Motel
Ranked #2 of 12 Hotels in Franklin
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Beware!”
Reviewed 11 November 2013

The day to day staff are friendly and try to make yor stay the best. However this motel closed down at the end of the leaf season, so if you pay by credit card watch for hidden charges, because the manager not the owener will add hidden charges after you have checked out. Plus for three weekends if you wanted to sit outside your room the problem with the pool, it smelt like rotten eggs. There are no coffee makers or hair dryers in the rooms, they are available upon request but who wants to request. They do have a decient contuntional breakfast but it dosen't start until at least 7:30AM.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Muttross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
debbiedrake, General Manager at Carolina Motel, responded to this review, 13 November 2013
Thank you for your review. I would like to address some of your complaints. I was happy to see the positive review about our staff. Thank you.
Yes, our hotel does close for off season months in Franklin. Unfortunalely, there is not enough business in Franklin during these months, but we make every attempt to keep our guests informed of this closing. This is a great time for us to update our hotel. This year we will be replacing carpet in all of our rooms, the hallways and installing new tile in our lobby. We will also paint and do necessary upgrades and repairs. This is an extremely important part of running a hotel property properly without interruptions to our guests stay.

At The Carolina Motel there are NO HIDDEN charges. The only time we charge a guest an additional charge is for (SMOKING) in a room or for a pet that has been brought into a room.
We do have a very strong policy for having all non smoking and pet free rooms.
Our registration cards state very clearly on them and I quote:
We DO NOT accept pets ! There will be a $200.00 charge to your credit card if you bring a pet into a room.
There will be a $200.00 charge to your credit card if you smoke in a NON-SMOKING room. Every room has a plaque in it designating it a non smoking room and our log cabins have large non smoking signs on their front doors.
When we advertise this, we attract most guests who do not want to be subjected to a room that has been smoked in or one that a pet has been in. Many people are allergic or sensitive to smoke or pet dander. This makes it necessary for us to be perceptive of these problems.
For the most part if we know a guest that smokes in a room and is a return guest we will give them a warning first, but when this does not work we need to charge their room.
When someone smokes in a room we have to close that room down from 5 to 10 days. Drapes have to be dry cleaned, we shampoo carpets, wash all walls, and the room gets completely stripped and aired out for several days.
You are correct I am not the owner but I am the manager and I am accountable to the owner who is very much aware of these policies.
So, I believe the only guests who need to "BEWARE" would be a guest that does not wish to follow our policies.
We do drain our pool at the end of the season, however, this process does not take any longer than a few days, we are sorry that this did disturb you but it has to be done once a year at the end of every year. This is only done once a year and most of our guests obviously understand because your complaint is the first I have received in my 7 years here.
Our breakfast starts at 6:45 AM sharp everyday until November 1st at which time it starts at 7:30 AM for the months of November and December. During these months are occupancy rate drops below 30% so we adjust our hours accordingly.
When we have a return guest we will do everything possible to meet their needs, we appreciate their business and their patronage, but we can not make exceptions to our policies that will effect the stay of other guests.

Sincerely,
Deborah M. Drake/ General Manager
Carolina Motel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

234 reviews from our community

Traveller rating
    151
    57
    11
    5
    10
See reviews for
81
90
14
9
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Okc, Ok
Level 6 Contributor
142 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 25 October 2013

This was our second stay and we were a group of 4 guys on motorcycles for a week trip of different rides in the Smokies. This hotel is extremely clean and the staff was great. The carpet was a bit worn, but nothing that would keep me from staying again.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank DandVOKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarkston, GA
Level 3 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 October 2013

My husband, myself and our one year old stayed in the motel for one night while exploring the many waterfalls in the area. They have a nice playground and lots of fall decorations up around the hotel. We had a very nice stay and enjoyed our clean, no frills room.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jshep25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 October 2013

We ate our dinners out by the pool. Very nice. Rooms were clean and comfortable. Bathrooms were updated. Staff was terrific. Excellent price and would stay there again. Fridge and microwave in rooms. Always coffee in the lobby. Good breakfast included.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Peter E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Beach Gardens, Florida
Level 6 Contributor
161 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 10 October 2013

This is a very basic roadside motel that has a lot going for it. The staff was very accommodating, friendly and helpful. The room was basic with a couple maintenance issues but nothing I couldn't overlook considering the reasonable price and nice location. Faint musty odor in room that I couldn't pinpoint a cause. Desk clerk thought it was from the woods out back. They have two very nice cabins out back for a larger family. Bring a blow dryer if needed, my room did not have one. Some rooms have mini refrigerators. Cabins have full kitchens. Breakfast was fairly elaborate with fruit, cereals, french toast (reheat in microwave), yogurt, etc. I'm sure I'll return.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MFD812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, MS
Level 3 Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 October 2013

We stayed at Carolina Motel for one night on our way home. It was a very quaint, clean motel and the staff were so friendly. We will definitely stay there again if in that area. The next time I will ask for a room that is not on the end by the road because of the heavy traffic. It wasn't too bad, but I would think the rooms facing the road would be quieter.

Room Tip: There is quite a bit of traffic on the road in front of the motel. I would suggest asking for a roo...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MrsSwany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alton, Virginia
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 October 2013

This hotel is still great. The staff is great and the rooms are still great. This is why we stayed a second time. We will probably stay here next year when we go gem hunting again. This was the first time staying here for my husband and he really liked the hotel. He took the grandkids to the playground and had fun with them. He also saw the cabins in the back and spoke to the office about them. He is very interested in staying in a cabin.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JacsBay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Franklin
1.6 mi away
Microtel Inn & Suites by Wyndham Franklin
3.9 mi away
Comfort Inn
Comfort Inn
#4 of 12 in Franklin
227 reviews
4.3 mi away
Rodeway Inn
Rodeway Inn
#6 of 12 in Franklin
38 reviews
Show Prices
Show Prices
Show Prices
11.4 mi away
Skyline Lodge and Restaurant
17.7 mi away
Best Western Plus River Escape Inn & Suites
18.6 mi away
Microtel Inn & Suites by Wyndham Sylva Dillsboro Area
Show Prices
Show Prices
Show Prices

Been to Carolina Motel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Carolina Motel

Property: Carolina Motel
Address: 2601 Georgia Rd, Hwy 441 South, Franklin, NC 28734-8879
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Franklin
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool
Hotel Style:
Ranked #2 of 12 Hotels in Franklin
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Carolina Motel 2.5*
Number of rooms: 21
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, 5viajes2012 S.L., Agoda and Priceline so you can book your Carolina Motel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Carolina Hotel Franklin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing