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“Another Fantastic Stay !!!!!”
Review of Carolina Motel

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Carolina Motel
Ranked #2 of 12 Hotels in Franklin
Certificate of Excellence
Reviewed 15 April 2014

Every time we get to Franklin this is our hotel of choice and it is just as good if not BETTER than before. They have remodeled, put in new carpet everywhere even the hallways and lobby. Everything is painted and so fresh and clean. Yes, always clean the bathrooms shine. The employees go out of there way to be helpful but are still very professional. The rooms are big, they have wifi and our room had a large new flat screen TV. Situated on a large piece of property so you can walk and sit outside and the pool is huge and a lot fun. By far the best choice in Franklin.

Room Tip: We usually get a king room and they are great very spacious.
See more room tips
  • Stayed: April 2014, travelled as a couple
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Thank thesimplelife4us
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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184 - 190 of 283 reviews

Reviewed 17 March 2014

Very nice motel. I was impressed. Clean clean clean! Friendly staff who were very accommodating! I would def go back to stay again! Room was cozy and clean! We enjoyed are stay and would go back to stay!!!!!!!

  • Stayed: March 2014, travelled with family
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Thank Samatley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

Friendly staff, clean room and a comfortable bed. Good continental breakfast and coffee. They have a nice lil fenced in playground outside. Will be my main choice when visiting friends in the area :)
Carpet was worn in a couple spots but was clean with no stains. Plenty of in room seating besides the bed. Very clean bathroom.

  • Stayed: November 2013, travelled as a couple
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2  Thank PhotoDragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

The day to day staff are friendly and try to make yor stay the best. However this motel closed down at the end of the leaf season, so if you pay by credit card watch for hidden charges, because the manager not the owener will add hidden charges after you have checked out. Plus for three weekends if you wanted to sit outside your room the problem with the pool, it smelt like rotten eggs. There are no coffee makers or hair dryers in the rooms, they are available upon request but who wants to request. They do have a decient contuntional breakfast but it dosen't start until at least 7:30AM.

  • Stayed: November 2013
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1  Thank Muttross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
debbiedrake, General Manager at Carolina Motel, responded to this reviewResponded 13 November 2013

Thank you for your review. I would like to address some of your complaints. I was happy to see the positive review about our staff. Thank you.
Yes, our hotel does close for off season months in Franklin. Unfortunalely, there is not enough business in Franklin during these months, but we make every attempt to keep our guests informed of this closing. This is a great time for us to update our hotel. This year we will be replacing carpet in all of our rooms, the hallways and installing new tile in our lobby. We will also paint and do necessary upgrades and repairs. This is an extremely important part of running a hotel property properly without interruptions to our guests stay.

At The Carolina Motel there are NO HIDDEN charges. The only time we charge a guest an additional charge is for (SMOKING) in a room or for a pet that has been brought into a room.
We do have a very strong policy for having all non smoking and pet free rooms.
Our registration cards state very clearly on them and I quote:
We DO NOT accept pets ! There will be a $200.00 charge to your credit card if you bring a pet into a room.
There will be a $200.00 charge to your credit card if you smoke in a NON-SMOKING room. Every room has a plaque in it designating it a non smoking room and our log cabins have large non smoking signs on their front doors.
When we advertise this, we attract most guests who do not want to be subjected to a room that has been smoked in or one that a pet has been in. Many people are allergic or sensitive to smoke or pet dander. This makes it necessary for us to be perceptive of these problems.
For the most part if we know a guest that smokes in a room and is a return guest we will give them a warning first, but when this does not work we need to charge their room.
When someone smokes in a room we have to close that room down from 5 to 10 days. Drapes have to be dry cleaned, we shampoo carpets, wash all walls, and the room gets completely stripped and aired out for several days.
You are correct I am not the owner but I am the manager and I am accountable to the owner who is very much aware of these policies.
So, I believe the only guests who need to "BEWARE" would be a guest that does not wish to follow our policies.
We do drain our pool at the end of the season, however, this process does not take any longer than a few days, we are sorry that this did disturb you but it has to be done once a year at the end of every year. This is only done once a year and most of our guests obviously understand because your complaint is the first I have received in my 7 years here.
Our breakfast starts at 6:45 AM sharp everyday until November 1st at which time it starts at 7:30 AM for the months of November and December. During these months are occupancy rate drops below 30% so we adjust our hours accordingly.
When we have a return guest we will do everything possible to meet their needs, we appreciate their business and their patronage, but we can not make exceptions to our policies that will effect the stay of other guests.

Sincerely,
Deborah M. Drake/ General Manager
Carolina Motel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2013

This was our second stay and we were a group of 4 guys on motorcycles for a week trip of different rides in the Smokies. This hotel is extremely clean and the staff was great. The carpet was a bit worn, but nothing that would keep me from staying again.

  • Stayed: October 2013, travelled with friends
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4  Thank DandVOKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2013

My husband, myself and our one year old stayed in the motel for one night while exploring the many waterfalls in the area. They have a nice playground and lots of fall decorations up around the hotel. We had a very nice stay and enjoyed our clean, no frills room.

  • Stayed: October 2013, travelled with family
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2  Thank jshep25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2013

We ate our dinners out by the pool. Very nice. Rooms were clean and comfortable. Bathrooms were updated. Staff was terrific. Excellent price and would stay there again. Fridge and microwave in rooms. Always coffee in the lobby. Good breakfast included.

  • Stayed: October 2013, travelled as a couple
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3  Thank Peter E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Carolina Motel

Address: 2601 Georgia Rd, Hwy 441 South, Franklin, NC 28734-8879
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Franklin
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool
Hotel Style:
Ranked #2 of 12 Hotels in Franklin
Price Range: £45 - £70 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Carolina Motel 2.5*
Number of rooms: 21
Reservation Options:
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Also Known As:
Carolina Hotel Franklin

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