My wife and I were in town to see ColdPlay at the Alltel Pavillon. We like the service that the Sleep Inn offered as far the shuttle bus to and from the Pavillon. We had stayed at this hotel in the past with no problems. We checked into the room about 4:45 went to the concert at 6:30 and returned about 11:30. As we were getting into bed I found myself slipping into a pool of urine left from the previous nights tennants. I was appalled. I went to the front desk immediately and apparently the owners daughter in law was "managment" and I put that in quotes because this person had no idea how to manage people-maybe cattle but not people. Her response was "what do you want me to do?" I could only tell her that I was going to use the shower and leave the hotel, I wanted to wash the urine off of my legs. My wife demanded that a staff member inspect the bed-they did and confirmed it was urine. The owners family member reported to me there were no more rooms available but as we were leaving the hotel and demanded we not be charged (we should have actually been paid for not creating a scene-does anyone like sliding into a bed to go to sleep to only find your in a pool of urine left from last night-even more putrid) she reported to my wife she could find us another room. So she had to have lied at least once. We left the hotel without an apology and drove our 2 hours back home-utterly fatigued. We feel disgusted and will be contacting any authority that may want to investigate this incident.
If the hotel or any one that may investigate heatlh claims like this want to cantact me they can at
Richard M. Guthrie PT
- Official Description (provided by the hotel):
- Recently awarded Cleveland Chamber Business of the Month for December 2013. Hotel Services and Amenities: Braille Coded Exits, Braille Elevator(s), Bus Parking ,Elevator(s),Exercise Room,Free CoffeeFree Continental Breakfast, Free Newspaper Mon-Fri, Seasonal Outdoor Pool,Microwave, Refrigerator, wi-fi Hi-Speed Web Access ... more less
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- Also Known As:
- Garner Sleep Inn