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Best Western Plus Edison Inn
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Reviews (268)
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All reviewsfront deskcoffee machinewent out of her waysausagewonderful hotelraleigh ncsuper friendly staffvery nice place to staybiscuitsplenty of parkingyogurtquiet hotelmini fridgethe room was nicegreat pricethe young ladyclean rooms
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202 - 207 of 268 reviews
Reviewed 2 March 2014

From the first friendly greeting when I walked in the door till my departure the next day, all interactions with staff were pleasant & friendly. I was really glad they provide a 24 hr coffee machine that uses fresh ground coffee and provides a selection of strengths as well as a hot chocolate option

  • Stayed: March 2014, travelled solo
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Review collected in partnership with Best Western
Thank Judi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwedison, Manager at Best Western Plus Edison Inn, responded to this reviewResponded 23 April 2014

We are over the moon to read your review. Thank you very much for all your kind words about our team members in the hotel, in all areas. We truly strive to give all our guests our “I CARE” service promise, it is fantastic to know you experienced just that.

We very much look forward to welcoming you back many times in the coming years.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2014

The customer service at this hotel is top notch. Latoya is the greatest. She was so accommodating to our school softball team when we ended up with no rooms on a Friday night when reservations were made at a hotel for the wrong weekend. It took a short phone call and we were set. The hotel is clean and the rooms are really nice. We will definitely make this our first hotel choice when coming to Raleigh.

  • Stayed: February 2014, travelled on business
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Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwedison, Manager at Best Western Plus Edison Inn, responded to this reviewResponded 23 April 2014

It is very exciting to read the great comments like yours. We are delighted that you took the time to recommend the hotel and the staff. Thank you very much for your comments and we hope to welcome you back soon!

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Reviewed 21 February 2014

This was a very nice hotel. The front desk was pleasant and attentive. The rooms were a nice size and comfortable. Shortly after we checked in we got a call from the front desk asking if everything was to our liking and did we need anything. The breakfast the next morning was ample and the staff kept it stocked well.

  • Stayed: February 2014, travelled with family
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Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwedison, Manager at Best Western Plus Edison Inn, responded to this reviewResponded 23 April 2014

Thank you very much for the great review. Our entire staff is pleased to read that we appear to have got most things right - clean, comfortable, friendly staff and food great!
Please come back again soon.

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Reviewed 6 February 2014

Nice comfortable and affordable hotel. Was easy to access and travel to and from anywhere in the area. Location has many dining choices available as well as easy access to gas stations and highway. Beds comfortable, rooms clean. We will return when we come back to visit our son at NC State again!

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Best Western
Thank Nanette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwedison, Manager at Best Western Plus Edison Inn, responded to this reviewResponded 23 April 2014

Thank you for taking the time to provide feedback after your recent stay. It is our great pleasure to provide our guests with that "great stay" experience We are happy to know that you found the hotel to be clean and comfortable. Obviously food is a very important part of the experience so glad to read that you enjoyed our breakfast.
You are correct that we have a great central location with dinning and Raleigh Downtown area attractions.
Please come back to see us

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2014

My husband and I originally made a reservation for 4 days but extended for more. From the moment we walked into the lobby we were greeted with warm smiles and professionalism. The facility very clean, the outside property was very clean and our room was spotless. The weather was very cold outside but inside our spacious room with firm king-size bed we were quite comfortable. The hotel offers a full variety of choices at breakfast. I really liked the workout room. It was small but well lit, without odors, and offered several small amenities such as TV, towels, water, etc. Very quiet location but very close to a Target, Kroger, and other services. Rooms had coffee maker, refrigerator, and microwave. Vanity area was well lit with immediate hot water in the tub /shower. My husband and I rate the staff as among the best of teams we have ever experienced in the hospitality business and we have travelled a LOT. I highly recommend Best Western Plus Edison Inn when in the Raleigh area.

  • Stayed: January 2014, travelled as a couple
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1  Thank bajawoman55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwedison, Manager at Best Western Plus Edison Inn, responded to this reviewResponded 24 April 2014

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Thank you again, and we look forward to seeing you on your next trip to Garner/Raleigh area

Regards

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