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“Excellent Customer Service”

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Best Western Plus Edison Inn
Ranked #3 of 10 Hotels in Garner
Certificate of Excellence
Heathsville, Virginia
Level 6 Contributor
97 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Excellent Customer Service”
Reviewed 9 March 2014

This hotel is well maintained and very clean. The bed was heavenly and the chaise lounge was equally as comfortable. Grounds are also well maintained. Customer service is their #1 priority from the minute you step thru the door. Latoya met us with a smile and ease that made us feel at home. Employees are friendly, organized and work well together. We were well provided for by Teddy, Latoya and Judy during the Feb. ice/snow storm. To our surprise, guests were provided dinner by the hotel which was very thoughtful and greatly appreciated. Hotel is located in safe area and convenient to major roads, shopping and outstanding restaurants. There is a 24 hr. super coffee/hot chocolate machine which allows you to "make it your way". This hotel and it's staff are top notch!

  • Stayed February 2014, travelled on business
    • Value
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Helpful?
Thank Carol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwedison, Manager at Best Western Plus Edison Inn, responded to this review, 23 April 2014
Thank you for your brilliant review.

We are thrilled to know you had a fantastic stay, with great food and great service from our team, Our entire team was recognized following your review. We will be waiting for you maybe in the summer time too so that you can get to enjoy the downtown Raleigh area restaurants.

We look forward to welcoming you back in the near future.
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232 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Any
English first
Kannapolis, United States
1 review
Reviewed 3 March 2014

I have stayed here several times and the rooms are nice and clean. When I stay in Raleigh, it is convenient to where I work and the location is quiet. The beds are comfortable along with the HVAC. I like the location and the comfort of the room. The staff is nice.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Clark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwedison, Manager at Best Western Plus Edison Inn, responded to this review, 23 April 2014
Thank you so much for your kind review.

We are delighted to hear that you always have a good experience with us and we look forward to welcoming you back.

We appreciate your loyalty and for giving us an opportunity to show you our "I care" experience. See you on your next trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clinton, United States
Level 4 Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 March 2014

From the first friendly greeting when I walked in the door till my departure the next day, all interactions with staff were pleasant & friendly. I was really glad they provide a 24 hr coffee machine that uses fresh ground coffee and provides a selection of strengths as well as a hot chocolate option

  • Stayed March 2014, travelled solo
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank Judi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwedison, Manager at Best Western Plus Edison Inn, responded to this review, 23 April 2014
We are over the moon to read your review. Thank you very much for all your kind words about our team members in the hotel, in all areas. We truly strive to give all our guests our “I CARE” service promise, it is fantastic to know you experienced just that.

We very much look forward to welcoming you back many times in the coming years.
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High Point, North Carolina
1 review
Reviewed 28 February 2014

The customer service at this hotel is top notch. Latoya is the greatest. She was so accommodating to our school softball team when we ended up with no rooms on a Friday night when reservations were made at a hotel for the wrong weekend. It took a short phone call and we were set. The hotel is clean and the rooms are really nice. We will definitely make this our first hotel choice when coming to Raleigh.

  • Stayed February 2014, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwedison, Manager at Best Western Plus Edison Inn, responded to this review, 23 April 2014
It is very exciting to read the great comments like yours. We are delighted that you took the time to recommend the hotel and the staff. Thank you very much for your comments and we hope to welcome you back soon!
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Bay Shore, New York
1 review
Reviewed 21 February 2014

This was a very nice hotel. The front desk was pleasant and attentive. The rooms were a nice size and comfortable. Shortly after we checked in we got a call from the front desk asking if everything was to our liking and did we need anything. The breakfast the next morning was ample and the staff kept it stocked well.

  • Stayed February 2014, travelled with family
    • Value
    • Location
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Helpful?
Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwedison, Manager at Best Western Plus Edison Inn, responded to this review, 23 April 2014
Thank you very much for the great review. Our entire staff is pleased to read that we appear to have got most things right - clean, comfortable, friendly staff and food great!
Please come back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jefferson, Georgia, United States
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 February 2014

Nice comfortable and affordable hotel. Was easy to access and travel to and from anywhere in the area. Location has many dining choices available as well as easy access to gas stations and highway. Beds comfortable, rooms clean. We will return when we come back to visit our son at NC State again!

  • Stayed January 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank Nanette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwedison, Manager at Best Western Plus Edison Inn, responded to this review, 23 April 2014
Thank you for taking the time to provide feedback after your recent stay. It is our great pleasure to provide our guests with that "great stay" experience We are happy to know that you found the hotel to be clean and comfortable. Obviously food is a very important part of the experience so glad to read that you enjoyed our breakfast.
You are correct that we have a great central location with dinning and Raleigh Downtown area attractions.
Please come back to see us
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 February 2014

My husband and I originally made a reservation for 4 days but extended for more. From the moment we walked into the lobby we were greeted with warm smiles and professionalism. The facility very clean, the outside property was very clean and our room was spotless. The weather was very cold outside but inside our spacious room with firm king-size bed we were quite comfortable. The hotel offers a full variety of choices at breakfast. I really liked the workout room. It was small but well lit, without odors, and offered several small amenities such as TV, towels, water, etc. Very quiet location but very close to a Target, Kroger, and other services. Rooms had coffee maker, refrigerator, and microwave. Vanity area was well lit with immediate hot water in the tub /shower. My husband and I rate the staff as among the best of teams we have ever experienced in the hospitality business and we have travelled a LOT. I highly recommend Best Western Plus Edison Inn when in the Raleigh area.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank bajawoman55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwedison, Manager at Best Western Plus Edison Inn, responded to this review, 24 April 2014
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Thank you again, and we look forward to seeing you on your next trip to Garner/Raleigh area

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Edison Inn

Property: Best Western Plus Edison Inn
Address: 1595 Mechanical Boulevard, Garner, NC 27529-2536 (Formerly BEST WESTERN Plus Edison Inn)
Phone Number:
Region: United States > North Carolina > Garner
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#2 Business Hotel in Garner
#2 Family Hotel in Garner
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Edison Inn 2.5*
Number of rooms: 52
Reservation Options:
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Also Known As:
Holiday Inn Garner
Best Western Garner

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