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“Not My Best Experience”

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BEST WESTERN PLUS Suites-Greenville
Ranked #4 of 21 Hotels in Greenville
Certificate of Excellence
Durham, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Not My Best Experience”
2 of 5 bubbles Reviewed 2 October 2013

Outward appearance of hotel seemed fairly nice to average at first glance. But, after settling into my room, I noticed the space was not clean and smelled of mold and dampness. I became sick after a 1 night stay at the hotel.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
4 Thank Sneha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
celeste s, Director of Sales at BEST WESTERN PLUS Suites-Greenville, responded to this review, 8 October 2013
We sincerely apologize that we did not meet your expectations on your recent visit. Please remember that if you are ever unsatisfied when you are here to please contact the front desk immediately so that we may correct the situation as we want you to be completely and 100% satisfied. We have inspected the room you stayed in and can find no evidence of dampness or mold that you mention. We do shampoo our carpets on a weekly basis and not sure if that is why you felt dampness or not. Please stay with us again when you are in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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334 reviews from our community

Traveller rating
    197
    99
    24
    9
    5
See reviews for
181
42
13
68
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Any
English first
Chapel Hill, North Carolina
Level Contributor
356 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
5 of 5 bubbles Reviewed 28 September 2013

We enjoyed our recent stay, receiving excellent service, clean, large room, at a good price. This is a true value, almost a bargain. Desk staff were most helpful. Housekeeping was flexible and helpful to meet our needs. Breakfast included automatic pancake maker (waffles are so passé) with yogurt, fresh fruit and Biscuits with cheese and sausage. It was free, and above average coffee and juices.

As an example of the outstanding service, we arose too late on Sunday morning for the breakfast. The staff was cleaning up the area and putting things away. The woman in charge, seeing us there looking hungry, immediately sat us down, gave us doughnuts (Krispy Kremes!), and started returning items to the breakfast counter. We ended up having a better meal and the one we got on our own the previous morning. She was excellent, and sincerely concerned about our full breakfast. I was amazed. This is a rare place!

Room Tip: It is only a two story building, so top floor at least eliminates any "dancing elephants"...
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PhilViking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
celeste s, Director of Sales at BEST WESTERN PLUS Suites-Greenville, responded to this review, 8 October 2013
Thank you so much for reviewing your stay with us. We are very happy that you had a great experience with us and hope that you will be back to stay with us again soon! Also glad you got to meet the breakfast attendant - she truly loves her job and always goes out of her way to make our guests happy and feel at home. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 17 September 2013

The staff at this hotel are always very friendly. The rooms are very comfortable and have a sitting area with a fold out sofa. Beds are the best of any hotel we've ever stayed in! Will definitely be back and recommend to others!

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 535beverlyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
celeste s, Director of Sales at BEST WESTERN PLUS Suites-Greenville, responded to this review, 8 October 2013
Thank you for reviewing your stay with us. We are glad you enjoyed your visit in our town and at our property and look forward to you staying with us again real soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Outer Banks of NC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 5 September 2013

I booked the best western to be close to campus. I was there for work but brought my family to them where mommy and daddy met. it was clean, the pool was clean and we slept well in the bed.

Would stay there again!

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank platinumpartyplannin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
celeste s, Director of Sales at BEST WESTERN PLUS Suites-Greenville, responded to this review, 8 October 2013
Thank you for reviewing your stay with us. We are glad you enjoyed your visit in our town and at our property and look forward to you staying with us again real soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina, United States
1 review
5 of 5 bubbles Reviewed 4 September 2013

Best Western Greenville South Carolina has super clean rooms with plenty of space I would recommend this hotel to anyone. The bed was extremely comfortable and the living area also added bonus. Plenty of space

Room Tip: Ask for pool facing rooms!
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  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danielle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
celeste s, Director of Sales at BEST WESTERN PLUS Suites-Greenville, responded to this review, 8 October 2013
I believe you reviewed the incorrect property. I think you are referring to the Greenville SOUTH CAROLINA property and we are the Greenville NORTH CAROLINA property. Either way, thanks for your review of Best Western and if you are ever in NC please come stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 3 September 2013 via mobile

We went to ECU to watch the first football game of the season and stayed here instead of driving home. The rooms were huge, plenty of room for two couples to share. Everyone was friendly and rooms were as clean as to be expected

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cwscottjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
celeste s, Director of Sales at BEST WESTERN PLUS Suites-Greenville, responded to this review, 24 October 2013
Thank you for taking the time to review your stay with us. We are glad you enjoyed your visit and the game. We hope to see you again real soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mechanicsville, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 25 August 2013

Nice rooms, complete with frig and microwave. Easy check-in and check-out. TV with expected channels. Room was quiet, bed comfortable, bathroom clean. Had a pullout couch which we didn't use. Plenty of space for 2.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Suites-Greenville

Property: BEST WESTERN PLUS Suites-Greenville
Address: 2310 Greenville Boulevard NE, Greenville, NC 27858-4140
Phone Number:
Region: United States > North Carolina > Greenville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Greenville
#3 Business Hotel in Greenville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN PLUS Suites-Greenville 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
For a memorable stay with the personal touch, reserve your suite with us. Our award-winning hotel offers much more than traditional hotels. We are all suites, all interior rooms - all non smoking and no pets. Our hotel features fine amenities which include a business center, meeting room, hot breakfast with freshly made pancakes, Seattle's Best coffee, whirlpool suites, wi-fi, valet laundry, fitness center, pool, plus in-room refrigerators, microwaves, hair dryers, coffee/tea makers and more. Airport and group shuttle also available - prearranged. ... more   less 
Reservation Options:
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Also Known As:
Best Western Plus Suites Greenville Hotel Greenville
Best Western Greenville
Greenville Best Western

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