We had reservations for 2 nights for this hotel, traveled a long way to get there early enough to take my very elderly mother to dinner. This meant emptying the back of the car to fit her wheelchair in. Called an hour out to ask about room being available, was told no, check in was at 2. We got there by 12:45, ran in to ask again, were turned down. We pleaded, the clerk at the desk refused to contact management and never even stood up to talk to us. Never offered to store our luggage for us, just kept repeating check in at 2. Then he told me that I could just leave - so we did! Contacted Ramada Customer Care twice, were told that it was all up to the manager - who would not be available for 2 days. When I called the check-in clerk again to get a confirmation number for cancellation for the second night (this was the first hotel we'd ever stayed in requiring 24 hr cancellation notice) he refused at first, then gave it, ending the conversation in a sarcastic sing-song "Have a nice day!" We stayed at the Best Western 1/2 block away where they did find us a room despite 2 p.m. check in and said they would have locked up our baggage if they hadn't had one. We were able to make it to the nursing home to get her out in a timely manner. Their check-in clerk apologized for the one at this Ramada. Wouldn't recommend this place at least with that clerk!
- Official Description (provided by the hotel):
- The Ramada Hendersonville NC is easily accessible from I-26. The hotel offers a complimentary extended hot continental breakfast every morning. Breakfast includes a waffle station and variety of other items. All rooms have either king or queen size beds and have free wireless high speed access. All rooms are interior corridor with an elevator for your convenience. The hotel is only 5 miles from the Flat Rock Playhouse and 18 miles from Chimney Rock Park. Asheville Regional Airport is only 9 miles away. ... more less
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- Also Known As:
- Ramada Hendersonville Hotel Hendersonville
- Ramada Limited Hendersonville
- Hendersonville Ramada