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“Refuse to honor their own rates”

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BEST WESTERN Hendersonville Inn
Ranked #3 of 11 Hotels in Hendersonville
florida
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Refuse to honor their own rates”
1 of 5 bubbles Reviewed 2 October 2012

After checking in, we realized that their sign out front showed a 25% reduction in rates for seniors We went to the front desk and asked the clerk to check our rates--he did and found that we were being billed at a higher rate so we asked for the reduction. He refused saying once the rate was established, he would not change it. Twice I said we would check out and then check back in at the rate advertised on the sign out front. He stated, "you can't do that". The manger was not available so we checked out and they lost three more days as we were booked for a long weekend. Hope they were full !!! A horrible employee with a No customer service attitude.

Stayed September 2012, travelled with family
Helpful?
1 Thank billfinflorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm34113, General Manager at BEST WESTERN Hendersonville Inn, responded to this review, 17 October 2012
Thank you for recent review of your stay at the Best Western Hendersonville Inn, your experiences are important to the continued success of our hotel. I was deeply concerned to here that you had an unpleasant experience with rates during your stay. I am investigating this situation and will contact you directly to discuss in more detail. I will look forward to speaking with you and it will be my pleasure to serve you again in the future.
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419 reviews from our community

Traveller rating
    151
    117
    80
    36
    35
See reviews for
150
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57
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • German first
  • Any
English first
north carolina
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 29 September 2012

If you dont do anything else at least eat in the mexican resterant in the lobby of this hotel. it is fantastic. Hotel is good value for money with central location to downtown hendersonville and lake lure, chimney rock area is only about 2 minutes away. apple orchords in season are minutes away.

Room Tip: rooms on back side seem to be quieter. weve been 2 times here and stayed in back first time. front...
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nchungryman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm34113, General Manager at BEST WESTERN Hendersonville Inn, responded to this review, 1 October 2012
Thank you for your recent review of the hotel, your experiences with us are important to our continued success. I am glad to hear that you enjoyed stay and the many local attractions, our central location makes it easy to get to all the fun things to do in the area. Please remember us the next time you are in the Hendersonville, NC. area, it would be our pleasure to serve you again
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Orlando, Florida, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 bubbles Reviewed 21 September 2012

Let me first say, our room, though small, was very clean and comfortable This was an older motel facing the freeway, just too close. Front desk on arrival unpleasant. Free breakfast in tiny area, food just adequate, cereals were out in lobby, inadequate seating. Certainly low on the BEST WESTERN standard you hope to see. To their credit, their landscaping and outdoor maintenance were very nice. The management did contact us later via email, apologized, and said he hope we would give them another chance. JCS

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank June S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm34113, General Manager at BEST WESTERN Hendersonville Inn, responded to this review, 25 September 2012
Thank you for your recent review of your stay at the Best Western Hendersonville Inn, your experiences are important to our continued success. Our expert cleaning staff will be glad to hear that you liked yor clean room, rest assured that we are in the process of making major changes to our breakfast room to fix the size concerns. Please remember us the next time you are in the Hendersonville, NC. area, it would be our pleasure to serve you again.
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Atlanta
2 reviews
4 of 5 bubbles Reviewed 20 September 2012

This hotel worked out very nicely for us. The price was reasonable and the staff was very friendly and helpful. The hotel was very clean and well maintained. The location is good and close to lots of restaurants. The internet was free and easy for both of us to use and we love the flatscreen tvs.I liked that they serve Starbucks coffee but would love bigger cups. Very please with this hotel

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm34113, General Manager at BEST WESTERN Hendersonville Inn, responded to this review, 21 September 2012
Thank you for your recent review of our hotel, we are always happy to hear about our guests experiences with us. Our expert housekeeping staff will hear that you enjoyed your clean room, we will also be looking in to larger cups for our Starbucks coffee. Please remember us the next time you Hendersonville, NC. area, it would be our pleasure to serve you again.
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Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 14 September 2012 via mobile

Price little high. Rooms clean. Location fair. Restaurants near bye. View not great. Service alittle snobby. Not motorcycle friendly. Breastfast not really a great hot breakfast. Everything you have to ether put in hot water or shap in microwave. Least the pancakes were not and fresh.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LewisBritt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm34113, General Manager at BEST WESTERN Hendersonville Inn, responded to this review, 19 September 2012
Thank you for your recent review of your stay at the Best Western Hendersonville Inn, our guest feed back is very important to our success. I am dissatisfied to learn that we did not meet your expectations during your stay. Our staff will use your experiences during your stay to improve our hotel. Please remember us the next time you are in the Hendersonville, NC. area, it would be our pleasure to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roanoke, Virginia
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 13 September 2012

May appear a bit dated, but was very nice, clean, well taken care of. Room I was in had a microwave & mini-fridge, iron & ironing board, coffee maker. Easy on & off of I-26. Hendersonville is about a half hour south of Asheville, NC. Also about a half hour drive to Chimney Rock with Lake Lure a few minutes further down the road. Morning breakfast is a step above the normal continental breakfast. Cereal, waffle, egg, biscuits, gravy. The breakfast area is a bit small itself, but they have seating located in the oversized lobby as well. Wifi is good (and free, unlike some of the upper-scale inns). Will stay here again!

Room Tip: Coffee is available in the lobby, so no need to go into the breakfast serving area. Cereal is there...
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  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DMtraveler58134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm34113, General Manager at BEST WESTERN Hendersonville Inn, responded to this review, 19 September 2012
Thank you for your recent review of your stay at the Best Western Hendersonville Inn, our guest feed back is very important to our success. I am glad to hear that you enjoyed the "clean" room, breakfast and our convenient location. Please remember us the next time you are in the Hendersonville, NC. area, it would be our pleasure to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Savannah, GA
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 12 September 2012

Very clean inside and out. Great twin beds and soft pillows. The room had small frig, microwave and coffee maker. Staff friendly and helpful.

The big field behind the hotel was great for our two dogs.

Took advantage of the 25% senior discount.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bobby D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm34113, General Manager at BEST WESTERN Hendersonville Inn, responded to this review, 1 October 2012
Thank you for your recent review of the hotel, your experiences with us are important to our continued success. Our staff will be happy to hear that you enjoyed your clean room and their friendliness, we all take great pride in showing our guest a pleasant stay. Please remember us the next time you are in the Hendersonville, NC. area, it would be our pleasure to serve you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Hendersonville Inn

Property: BEST WESTERN Hendersonville Inn
Address: 105 Sugarloaf Rd, Interstate 26 and 64 East, PO Box 669, Hendersonville, NC 28792-9326
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Hendersonville
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Hendersonville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN Hendersonville Inn 2.5*
Number of rooms: 99
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hotels.com, Expedia, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your BEST WESTERN Hendersonville Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Hendersonville Hotel Hendersonville
Hendersonville Best Western

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