After checking in, we realized that their sign out front showed a 25% reduction in rates for seniors We went to the front desk and asked the clerk to check our rates--he did and found that we were being billed at a higher rate so we asked for the reduction. He refused saying once the rate was established, he would not change it. Twice I said we would check out and then check back in at the rate advertised on the sign out front. He stated, "you can't do that". The manger was not available so we checked out and they lost three more days as we were booked for a long weekend. Hope they were full !!! A horrible employee with a No customer service attitude.
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- Also Known As:
- Best Western Hendersonville Hotel Hendersonville
- Hendersonville Best Western