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“RipOff”

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BEST WESTERN Hendersonville Inn
Ranked #3 of 11 Hotels in Hendersonville
Morganton, North Carolina
Level Contributor
84 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“RipOff”
Reviewed 11 August 2013

I staid there once two years ago and was not impressed and even with lots of bad reviews decided to try them again. Went there for business. Arrived at 3PM check-in time. No reservation. Asked rate for AAA or AARP. Quoted $109. Went to car got coupon from Interstate travelers coupon book. Rate $44 + $4 for Fri. or Sat. Was told "we have no more coupon rooms available", which means they would not honor their coupon period. (Even if they only had one coupon room they couldn't have already rented it by 3PM earliest check-in time).

The exterior and interior of the lobby was degraded from what it was two years ago and it wasn't good then. We decided to try hotels in that block to see if they were better and/or cheaper.
We found one, Ramada, a hundred yards away, that was much cheaper and really nice and clean.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Cleanliness
Helpful?
Thank rebjag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm34113, General Manager at BEST WESTERN Hendersonville Inn, responded to this review, 20 August 2013
Thank you for your recent review of your stay at the Best Western Hendersonville Inn, your opinions are important to our continued success. I am sorry to hear that we did not meet your expectations, the "coupon" rate is a great deal and those rooms sell out very quickly this time of year. Please remember us the next time you are in he Hendersonville, NC. area, it would be our pleasure to serve you again.
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418 reviews from our community

Traveller rating
    150
    117
    80
    36
    35
See reviews for
150
122
49
56
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • German first
  • Any
English first
fleming island, fl
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 July 2013

This hotel room cost us $205 for 2 nights after the pet fees and booking fees and that is with a discount for booking early. It is definitely not worth the money. The motel style was frustrating because there were people outside in the middle of the night waking us up as well as very early in the morning. The room for the continental breakfast was so tiny that the time it took just to get and eat breakfast was significantly increased by waiting for people to move out of the way. And I'm talking like 2 people that were in the way. That's it. That is how small the room was that they tried to cram the entire selection for the continental breakfast. The floor in the room was so sticky and disgusting and was in desperate need of a steam clean or new carpeting. The fridge was a nice size as well as the TV and the rest of the room was clean. It was not a horrible hotel but definitely not worth the price. I heard a lady come in and ask for a room and she obviously wouldn't get the same early booking discount that we had gotten and the clerk told her $119. That is just outrageous for the quality of this hotel, even being on a Friday night.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank tak579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm34113, General Manager at BEST WESTERN Hendersonville Inn, responded to this review, 20 August 2013
Thank you for your recent review of your stay at the Best Western Hendersonville Inn, your opinions are important to our continued success. I am sorry to hear that we did not live up to your expectations, our entire staff works very hard to meet each of guests needs. Please remember us the next time you are in the Hendersonville, NC. area, it would be our pleasure to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 24 July 2013

This is an old hotel with the window at the front, loud single a/c unit, and no exterior hallway. The linens were thin, there were cracks in the ceiling, and we saw a couple of flies/mosquitos in the room( perhaps they flew in when the door was open). There were outlet strips on the floor to accommodate the micro/fridge. I now think that I paid too much for the two rooms we booked. There is an exterior pool but no fitness room. The people at the front desk were great. The breakfast area was great. Where little upgrades could be made ("arc" shower curtain rod, nice/tall shower nozzle), they were made. This hotel needs to spend some money for the price that they charge.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank lcjnavarro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm34113, General Manager at BEST WESTERN Hendersonville Inn, responded to this review, 20 August 2013
Thank you for your recent review of your stay at the Best Western Hendersonville Inn, your opinions are important to our continued success. I was glad to hear that you enjoyed our "friendly, helpful staff" and our breakfast. Please remember us the next time you are in the Hendersonville, NC. area, it would be our pleasure to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Hendersonville hotels

Pearisburg, Virginia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 July 2013

Good, clean, well equipped hotel. No complaints. The Mexican restaurant attached to it is really very good. The salsa bar was a big plus, and the various mixes complement the food well. The tomatillo/green chile salsa is great on chicken, and the avocado/poblano/cilantro is fantastic on everything. Left full and very satisfied. The rooms are clean, bedding adequate, and bathrooms and room was clean. I would definitely go back.

Room Tip: Non-highway side of the hotel was very quiet at night.
See more room tips
  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mark c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm34113, General Manager at BEST WESTERN Hendersonville Inn, responded to this review, 20 August 2013
Thank you for your recent review of your stay at the Best Western Hendersonville Inn, your opinions are important to our continued success. I was glad to hear that you enjoyed your "clean, well equipped" room and the Mexican restaurant. Please remember us the next time you are in the Hendersonville, NC. area, it would be our pleasure to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodstock, United States
1 review
Reviewed 21 July 2013

The staff was friendly and the hotel was overall clean. The only problem I had was the pressure washing of the outside of the building when this is a busy time of the year. Breakfast was good though a little cramped. The restaurant onsite was very good and reasonably priced. We did have a problem seeing the sign for the entrance since if was very low and obscured by something on the property of the gas station next door.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Eleanor L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm34113, General Manager at BEST WESTERN Hendersonville Inn, responded to this review, 23 July 2013
Thank you for your recent review of your stay at the Best Western Hendersonville Inn, your opinions are important to our continued success. I am glad to hear that you enjoyed our friendly staff, clean room and breakfast. Please remember us the next time you are in the Hendersonville, NC. area, it would be our pleasure to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Daytona Beach, Florida
Level Contributor
3 reviews
Reviewed 20 July 2013

My wife and I have stayed here many times in the last 3~4 years and each time is better than the last. Each time we come back Jim has made more improvements. The staff is always there to help you. The Free Breakfast has even improved with several New items. When in the Hendersonville NC area this is the place to stay. The rooms are always clean and very comfortable. They are also pet friendly. We have 2 Service dogs and even they love coming back. Our one dog gets excited when we pull in.

THANK YOU Jim and your great staff

Room Tip: We always get one of their several Handicap rooms.
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 72HemiCuda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm34113, General Manager at BEST WESTERN Hendersonville Inn, responded to this review, 23 July 2013
Thank you for your recent review of your stay at the Best Western Hendersonville Inn, your opinions are important to our continued success. Thank you for your kind words, our entire staff works very to hard to make each guests stay memorable. Please remember us the next time you are in the Hendersonville, NC. area, it would be our pleasure to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taylorville, Illinois
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 July 2013 via mobile

We happened upon this hotel last year and came back here mainly so we could enjoy the attached mexican restaurant, El Paso. Rooms were clean and service was fine. Only gripe would be that last year at the exact same date we paid $79 for the room and this year we were quoted $149 but got it for $129 after the AARP discount for my husband. No idea why the price sky rocketed but if you can get a lower price it's a good place.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LadySashya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm34113, General Manager at BEST WESTERN Hendersonville Inn, responded to this review, 23 July 2013
Thank you for your recent review of your stay at the Best Western Hendersonville Inn, your opinions are important to our continued success. I am glad to hear that you enjoyed or clean rooms and Mexican restaurant, El Paso. Please remember us the next time you are in the Hendersonville, NC. area, it would be our pleasure to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Hendersonville Inn

Property: BEST WESTERN Hendersonville Inn
Address: 105 Sugarloaf Rd, Interstate 26 and 64 East, PO Box 669, Hendersonville, NC 28792-9326
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Hendersonville
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Hendersonville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN Hendersonville Inn 2.5*
Number of rooms: 99
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travel Republic (UK), Traveltool, S.L.U., TripOnline SA, Evoline ltd and HotelQuickly so you can book your BEST WESTERN Hendersonville Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Hendersonville Hotel Hendersonville
Hendersonville Best Western

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