I just completed a survey sent to me by Best Western. I rated the hotel as average only.
The location Is convenient because it is off the interstate. But, it is not particularly pretty.
The entrance to the hotel is awkward and unattractive. There are two sets of doors that are not appealing. The lobby is attractive because of an impressive stairway but the place needs fresh paint of a different color.
The manager, Jim was welcoming. He was patient when peppered with questions.
The rooms are like the old Howard Johnson rooms where you pull your car right up to the entrance. This is convenient.
Our room was clean. The size was acceptable. Unfortunately, the toilet backed up and flooded the floor. A staff member came to clean up with no delays. Everything worked after he poured some type of liquid into the toilet bowl.
The food at breakfast was good. It included an unusual pancake machine which coughs out pancakes with a touch of a button. There was ample food.
However, the breakfast area was small. People spilled over to the lobby in order to eat. I felt claustrophobic being squeezed in a small room. A mother with three young kids stood while she ate. I offered a chair to her but there was not enough space to sit four of them comfortably.
Best Western has to do something about their breakfast area. It has to be expanded into the lobby with new attractive tables and chairs.
On the whole, our stay was fine. It was, unfortunately, nothing to shout about. It was okay only. The rate was too high for the quality of product delivered.
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- Also Known As:
- Best Western Hendersonville Hotel Hendersonville
- Hendersonville Best Western