Although the 22 varieties of apples was impressive, I was surprised by how disorganized this operation was. There was no formal "check-in" line, just shuffle around the entrance until an employee could help you. There was no reference sheet showing the apples, their pictures, description and uses, we had to individually ask the employees which was a huge waste of time for everyone as they had to repeat it for over & over for each guest. (On the way home, we stopped by a much smaller orchard and found exactly what we assumed would be available, a page from NCApples.com with photos, names and descriptions.) What served as the check-in area was right next to the cash register/check out section which resulted in a jumble of customers trying to figure out who could help them. The driveways were not marked "one way" and cars were jockeying for position to pass each other on clearly single-lane drives through the property. They missed a huge education opportunity as I could not find one poster or flyer for children to learn a bit about the orchard's history. There was no apple tasting to help determine what each customer wanted to pick either. I would suggest having apple recipe pages available too if the orchard wanted to extract a bit more business from its guests. About the only thing effective was the row tags in the actual orchard, but trying to get there referring to the hand-drawn map was a challenge. In summary, I was disappointed the orchard was such an amateurish operation. The best part of the day was the drive home through Bat Cave, Chimney Rock and Lake Lure. Would not return.
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