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“Favorite Restaurant in Highlands” 5 of 5 bubbles
Review of 23 Steps Steak House - CLOSED

23 Steps Steak House
Price range: US$10 - US$35
Dining options: Dinner, Breakfast, Lunch, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff
Restaurant details
Dining options: Dinner, Breakfast, Lunch, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff
Highlands, North Carolina
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Favorite Restaurant in Highlands”
5 of 5 bubbles Reviewed 24 July 2012

I went to 23 Steps Steakhouse in Highlands this past Saturday for a date night. Although the entrance in located directly on Main Street in Highlands, you walk up 23 steps (hence, the name) and immediately feel like you've stepped into a cozy European restaurant. (There is a back entrance through the patio for those who don't want to take steps.)

INITIAL REACTION:
The hostess was at the front to greet us and we were seated immediately. The decor was chic and not overdone and fussy. In the little time it took the hostess to gather the menus, two waiters walked by, smiled, and said hello. Although there were quite a few patrons there, I didn't feel like we were being rushed at all. Rather, it seemed as though the staff pays special attention to each customer.

SEATING AND ATMOSPHERE
The indoor seating was charming and overlooks Main Street and the shoppers below but we chose to sit in the outdoor patio area. The patio was cool and comfortable - perfect for a summer dinner. The lighting was low but not too dark and I was very happy to see that the tables were spaced evenly apart where you don't feel like you're sitting on top of the next table, nor do you feel like you're stranded among a few sparse tables. Light music was playing through outdoor speakers but it was the perfect volume and wasn't obtrusive to the conversation. Little tea light candles were on each table, giving the atmosphere a cozy and romantic glow.

WINE, FOOD SELECTION AND SERVICE
We had a very specific type of wine we wanted and the manager, Andrei, was extremely patient and kind while helping us choose the right one. He was very knowledgeable about their wine menu and made several excellent suggestions, allowing us to taste several, until we found exactly what we were looking for. There was also a full bar that catered to any other alcohol preference.
Our waitress, Tanya, knew the menu perfectly and was able to easily answer questions about each menu item and the specials. She was also very conscientious about making sure she delivered the food exactly as we wanted and in the order we wanted. (This was something I found truly unique and stands apart from other restaurants that simply deliver the food as soon as it's prepared.)
The food menu was wonderful. There were wonderful southern classics available such as fried mushrooms, fried green tomatoes, and shrimp and grits. We ordered the fried mushrooms for an appetizer and I was very impressed because most restaurants over-salt this and I was pleasantly surprised to see it wasn't over-salted. Both of us also ordered the mushroom bisque, which is my favorite item on the menu, and something I order every time I come. It was delivered very promptly after our appetizer, served piping hot, and was just as delicious as the last time I had ordered it, The house salad was simple and fresh and there were a wide variety of dressings to choose from, all made in house. For our entrees, I ordered the Chicken Kiev which included a very large portion of chicken (made to perfection), fresh green beans, and roasted potatoes. My fiance ordered the special that night, lamb, which was also a very large portion, and came with a rosemary tomato, red wine sauce and mashed potatoes. Both of us were 100% happy with our choices and my only complaint was that I wasn't able to finish everything ;)
Despite the fact that were were stuffed, we decided to try the strawberry mousse for dessert. It was absolutely heavenly and made with real strawberries and fresh ingredients.

Overall, I am always overly impressed with this restaurant and would absolutely recommend it to anyone in the area. Although the food is fantastic, it's the service that truly sets this restaurant apart from others in the area.

  • Visited July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
2 Thank 22note
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kabaila, Manager at 23 Steps Steak House, responded to this review, 24 July 2012
Dear, customer!

We glad to hear that you enjoyed you dinner at our restaurant!
We look forward to seeing you again!

Thank you!

Andrei Kabaila,
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

10 reviews from our community

Visitor rating
    5
    1
    4
    0
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Largo, Florida
Level Contributor
35 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 64 helpful votes
“Disappointed with Oak Street and or 23 Steps Steak house”
3 of 5 bubbles Reviewed 22 July 2012

We stopped going to Oak Street for dinner three years ago for the inconsistent business hours. We continued to drop in for lunch every now and then. Hit or miss on our enjoyment of the food. Yesterday probably sealed the deal as far as if we will ever go back! This restaurant is still trying to figure out who they want to be and making it happen. Although their sign still reads Oak Street their paper menus say 23 Steps Steak House, they have added steaks to their menu hoping to become known for their steaks. I believe it was put together with half their feet in! With that said the only steak offering on lunch menu is the NY strip steak sandwich. Anyway, both my husband and I started out ordering a glass of wine which they were out of and had a substitute selection. Next when the server finally made it to our table we listened to the specials. We both ordered the Monte Cristo Sandwich Special. If you have ever had one of these sandwiches you would know that it is usually has a thick egg batter on the bread, turkey, ham, Swiss cheese, and currant jelly, which would be at best grilled. Well, to our disappointment it was served as a cold sandwich! Whole wheat bread which would have been fine but it was barely even toasted, fruit jelly, turkey, lettuce, tomatoe, ham, Swiss cheese and cold who knows when made bacon! I could have dealt with the changes if it had been a nicely grilled warm sandwich, I was so looking forward to a visual of nicely melted cheese on this sandwich. Definitely not worth the $12.00 price per sandwich. The server did notice that we didn't eat our sandwich as much as we tried it just was so disappointing with no taste. She said she would tell the Chef, I did explain to her what a Monte Cristo was so the next customer would no its really not that at all. She came back out and offered to make us something else but we really were not interested at that point, just wanted our check. Although we did not expect anything some sort of gesture would have shown concern since we do go there to eat not just a one time customer! It was clear to us the lack of concern showed us that they don't really care to keep up with this City of Highlands culinary reputation!

  • Visited July 2012
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
4 Thank CJW1928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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