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“The Service is Second to None!”

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Old Edwards Inn and Spa
Ranked #1 of 7 Hotels in Highlands
Certificate of Excellence
Florida
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“The Service is Second to None!”
5 of 5 bubbles Reviewed 23 August 2014

My fiancé and I had the pleasure of staying at OEI during the Easter weekend! From the moment we arrived at the inn until the time we checked out we were in heaven! The staff is so friendly and welcomed us as if they had known us for years!

Our room was simply gorgeous with every extra luxury you could ever want. We had heated towel racks, heated floors, 8 shower heads, a separate living room with a beautiful fireplace and a private balcony! The decor was carefully selected and you could feel that each piece if furniture probably had an amazing story behind it!

We thoroughly enjoyed a couples massage at the spa and ended up meeting a beautiful couple that we ended up spending the evening with over dinner and drinks! When we informed the staff that we were adding to our existing reservation, they didn't bat an eye and was actually thanked with a cocktail on the house for bringing our new friends!

We enjoyed Madison's for both dinner and Easter brunch and was not disappointed with anything! The reviews for this restaurant speak for itself and is with every penny and any amount of waiting to get A table though I strongly recommend making a reservation to avoid any wait.

One of the coolest things I enjoyed that I thought was simple yet appreciative was the constant availability if getting a bottle of water, or an ice cream (dove bars! YUM!) or a piece of fruit from any of the guest services desk located at OEI. It was very cool to see the staff offer a young guest an ice cream and get the approval for their parents....and the Easter celebration for the kids was yet another special detail OEI added.....even though we do. It have little ones, we still enjoyed watching the festivities!

We look forward to staying here again!

Room Tip: Ask the staff about the best rooms for your needs! We asked for a room away from kids with some priv...
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  • Stayed April 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Connie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda S, Marketing Director at Old Edwards Inn and Spa, responded to this review, 25 August 2014
We love reviews that "tell a story" about life at Old Edwards. And you've done just that. What fun reading about your experience here, and how you just rolled with it and met new friends. And thank you for your comments about our staff. We have amazing people that really do care about our guests, and we love it when people notice that. Hopefully we will see you again soon.
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1,146 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (359)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
Boston, Massachusetts
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 21 August 2014

I have stayed at many other high end resorts, and for some reason, they always come up a bit short (see other reviews). I am delighted to finally be able to give an unqualified two thumbs up for a visit, in this case the Old Edwards Inn. You have the sense the whole time that the management and staff "gets it". From the champagne welcome, to the friendly hellos from all the staff, to the top notch rooms, facilities and restaurants, all the way to the departure bag. If I am paying the premium to stay in a high end resort, I expect pretty near perfection, and OEI was pretty darn close. We stayed in one of the Falls Cottage rooms (5615, Rainbow Cottage), and these cottages are apparently relatively new. It was very well designed and thought out, with high quality finishes, lighting and furnishings everywhere. Our cottage was standalone, in the back of the resort, but it is very quick to access any area of the resort (as well as Mountain Grocer, one of the best takes in Highlands). It was nearby a side street, so on a busy weekend, others might choose a different cottage, but this one was very private with easy access to our car as well as the pool. I would definitely recommend pretty much any of the Falls Cottages to other room types; although I did not see any of the other rooms (Lodge cottages or rooms in the Old Inn for instance), my impression was I am much happier in the newer Falls Cottages. The only possible nit I might have is that I was surprised the bathtub in the room was not a larger spa-style bath, but that was minor compared to the overall feel of the room. Furthermore, the pool and very nice hot tub were 20 seconds away. We also had a magnificent dinner at Madison's, and the breakfast we had at Mountain Grocer (try the French Toast) was great. Wednesday night live music at Ugly Dog Pub was also steps away. . .

Room Tip: Falls Cottages are great - well designed, mountain rustic elegance
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  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank R L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda S, Marketing Director at Old Edwards Inn and Spa, responded to this review, 25 August 2014
Thank you. That is a quite an impressive review coming from someone well-traveled and experienced in high-end resorts. We so appreciate that you noticed all the touches our staff undertakes to make your stay amazing. The Falls Cottages are definitely shaping up to be one of our most popular options! On your next stay, be sure to mention the spa bathtub, because many of the Falls Cottages do include those. Thank you again for your review. Hope to see you again soon.
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Atlanta, Georgia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 19 August 2014

Our 3 daughters treated us to a week end at the Old Edwards Inn for our Anniversary. From the moment we arrived with our complimentary glass of champagne, we were shown around and then shown to our room by super friendly Jean Paul. The room was beautifully decorated with everything you could ask for, they had even decorated our bed with rose petals, and there is a wonderful aroma in the room from the Oak Leaf diffusers which our loooovely !! The only one negative I would say in the room was the fact that they used paper coffee cups with the Keurig, so much better if china cups were provided.
We spent a relaxing time by the pool which has lovely soft comfy loungers and serve drinks and lunch, the staff are super attentive, especially Jonathan who is a real asset to the staff, such a helpful and attentive person.
We had great facials and pleased with once more helpful staff,
I really can't say enough good comments about the Old Edwards, from the helpful staff to one of the best breakfasts.....amazing biscuits !!! We will return :)

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Jane326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda S, Marketing Director at Old Edwards Inn and Spa, responded to this review, 25 August 2014
Thank you for posting your review, and especially for remembering our staff by name. We love sharing those comments. You paint such a beautiful picture of life at Old Edwards, with your comments about the pool and loungers and delicious breakfast. And it's so interesting how something like a wonderful room scent can make a memory. Yes, Oakleaf does a great job in that area! We use all your feedback to continue enhancing the guest experience at Old Edwards, so thank you for suggestions. We're so happy that you enjoyed your stay, and we look forward to seeing you again.
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Clayton, North Carolina
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 19 August 2014

I decided to surprise my husband on his 75th birthday with a stay at the Old Edwards Inn and Spa. We had never stayed at the Inn, and could not have been more pleased with the lodging, the dining, and of course the views. I could go on and on about the amenities, nothing was missing.

The Old Edwards is a vacation stay not to be missed. Upon entering we were made to feel like royalty and our suite in the Lodge had exceptional views, with 2 balconys and 2 full baths.....we now feel we should add this feature to our home bedroom!

A MUST is dining at Madison's - oh my, the food was exceptional. My husband has been involved with the dining business, and when he is impressed, it is without a doubt, exceptional!

I must also add that before dinner cocktails in the Hummingbird Bar, was also special experience. It was as if we had stepped back in time, to a beautiful era. The atmosphere was as if we were back in the early 1900's - just beautiful and relaxing. Also, I can't finish this review without mentioning the lovely pool areas and the Spa, wonderful experiences.

Thank you Old Edwards Inn and Spa for giving us unforgettable memories for any occasion.

Room Tip: We loved Room 10 in the original Inn. The newer cottages all looked beatiful. We wanted to be in t...
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Jo E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda S, Marketing Director at Old Edwards Inn and Spa, responded to this review, 25 August 2014
Thank you for your thorough and great review! We are so honored to have participated in such a special occasion... and to make it a memorable one for you. And what an apt description of Hummingbird Lounge. We look forward to your next visit!
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Lake Wylie
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 19 August 2014

Very nice place great amenities great restaurant and SPA played golf old edwards golf course beautiful, challenging and majestic. Highlands is a neat town with some unique shopping and dining experiences.

Room Tip: choose the lodge
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vmptravelr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda S, Marketing Director at Old Edwards Inn and Spa, responded to this review, 25 August 2014
Thank you for posting your review on TripAdvisor. We're happy that you enjoyed downtown Highlands, as well as our spa and golf course. We hope to host you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Catharines, Canada
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

Warm and welcoming. Friendly professional staff. Accommodation to suit every need. Perfect if you want to spend a few nights in a cabin without giving up on luxury, equally wonderful for golf groups, and would be lovely for a special event.

Room Tip: Check the website. There is room for every need. Would be a beautiful place for a wedding or special...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank justlorraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda S, Marketing Director at Old Edwards Inn and Spa, responded to this review, 15 August 2014
We're so glad you enjoyed your stay in the rustic-luxe Falls Cottages, and we appreciate your posting about it on TripAdvisor! We do host weddings and special events and even have a gorgeous property called The Farm where many of them take place. Perhaps you can visit it next time you're here. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville, South Carolina
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 8 August 2014 via mobile

Old Edwards Inn never ceases to delight and surprise me. This was my hisband's first stay for our 45th anniversary. OEI made it so special! The staff here is superior to any I have found. The hospitality students from various countries add so much to he culture of OEI. I had a facial and most of all the Sweet Mountain Metamorphosis with Angela - best ever anywhere and I do visit spas! Dinner at Madison's was excellent - especially the chocolaye soufflé! We will keep coming back. Stayed in a suite at the Historic Inn- lots of room, spacious bath with tub and shower, heatedf
Floors. Small but welcome balcony.

Stayed August 2014, travelled as a couple
Helpful?
3 Thank Jeffrey702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda S, Marketing Director at Old Edwards Inn and Spa, responded to this review, 11 August 2014
Thank you for your great review! We're so happy to know that we continue to surprise and delight you. Thank you for remembering our staff by name. They love seeing their name when we share the TripAdvisor reviews with them. We, too, love our international hospitality students. We learn as much about their cultures as they learn from us about hospitality. Happy 45th anniversary!
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Additional Information about Old Edwards Inn and Spa

Property: Old Edwards Inn and Spa
Address: 445 Main St, PO Box 2130, Highlands, NC 28741-8447
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Highlands
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Highlands
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Old Edwards Inn and Spa 4*
Number of rooms: 93
Official Description (provided by the hotel):
This European style luxury resort cascades over several scenic blocks in downtown Highlands, NC, offering multiple room types, suites, cottages and full guest estates. Two spectacular outdoor heated mineral pools with whirlpools and cabanas, a world-class spa and fitness center, award-winning dining, and golf at the private Old Edwards Club are signature experiences at this full-service mountain resort. All guests enjoy champagne arrival and complimentary Dove Bars, fresh fruit and bottled water. European bedding, fine Italian linens, plush robes & slippers, rainfall showers and heated bathroom floors enhance the in-room experience. Most rooms feature fireplaces as well as private patios or balconies. The restaurants serve farm-to-table fare harvested fresh from two gardens and a greenhouse. Craft cocktails are enjoyed around the resort at casual bars and upscale lounges, and several live music venues provide entertainment indoors year round and outdoors in warmer months. ... more   less 
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Also Known As:
Old Edwards Hotel Highlands
Old Edwards Inn

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