I recently stayed at the Inn for 3 days to attend a wedding. The shower had cold water and the TV did not work. When this was reported, the manager responded "well, we have 3 weddings" so there is not enough hot water.
When the TV was reported, they offered to move us to another hotel (10:00 pm). No apologies. I requested a discount since the room was not up to even a cheap hotel standard. The manager said he was not authorized to change the rate. I contacted the owner and could only reach her voice mail, so I left a message with no response. I tried sending an email, but their mail box is full.
So I have paid over $500 for a room with cold water and no TV, damp carpet and a dark bathroom. I have friends who have a home in Highlands and will ensure they never recommend this inn again.
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- Also Known As:
- Highlands Hotel Highlands