I almost didn’t book the Highlands Inn because of all the negative reviews but I had a friend who stayed there and liked the hotel. The ratings seem to be either 5-star or 1-star. Apparently some rooms are nice and some are not. Mine was not! My experience started with a questionable charge card practice which I was told by the front desk was ‘normal’. Rather than hit my charge card for a room deposit when I made my reservation (2 months before my arrival) – they immediately charged me the full amount (including taxes). They are apparently desperate for quick cash. During check-in, I asked where I should park. I was told that there is no parking lot and it is up to you to find a place on Main Street. This turned out to be easy since there were only 4 hotel rooms occupied on the night we were there in Oct 2013. No parking lot, no pool, in fact, the only amenities were a phone and a TV.
When we entered our room, we were hit with a strong musty smell which has been noted by other reviewers. Apparently the dark olive carpet and A/C unit need serious cleaning. The room itself is a reasonable size but seemed to be a collection of pieces from other hotels. The bedding and shower curtain were labeled “Hampton Inn”, the towels were tagged “Hyatt”, and the TV came off someone’s wall (a portion of the the wall-mount bracket was still attached to the TV). The A/C has many settings available but in reality it blows air that is either very hot or icy cold – pick one. The temperature problems and awful smell make the room almost unusable. There is Wi-Fi but it is too slow to be practical to use.
For breakfast, the hotel has a passage way to a small restaurant. Hotel guest are given a 10% discount (small omelet $12). A better choice for breakfast is across the street at the grocery store which operates a deli with tables. They open at 7am.
As to ratings, the hotel does not meet my standard of 3+ stars for clean and quiet – it was neither. Left with a choice of 1-star or 2-stars, I have considered the general comfort of the room, amenities, staff, and value. The overriding fact remains that there is no way my room was worth the $200+ for the night I paid. In fact, all things considered, the room was worth maybe $50.
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- Also Known As:
- Highlands Hotel Highlands