We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Suspicious charges and horrible experience with management”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Holiday Inn Express Hillsborough
Ranked #2 of 3 Hotels in Hillsborough
Certificate of Excellence
Hillsborough, North Carolina
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Suspicious charges and horrible experience with management”
1 of 5 bubbles Reviewed 21 February 2012

I rated this hotel so low not because of the rooms or amenities, which I understand were nice enough, clean, and comfortable (I made a block of reservations for visiting family)--but because of the horrible customer service I received from the hotel manager after I was charged for two rooms I did not reserve.

The mistake was discovered when my family arrived to check in. I talked to the same manager the next business day to try and clear it up. I was nice, asking if something might have happened. (I made the reservation by phone a few weeks earlier, and there had been "computer problems" that I figured might have caused the mix-up). I was met with general defensiveness and very unprofessional accusations--"you knew about the extra rooms all along," "how do I know you're telling the truth," etc. He finally agreed to talk to the receptionist that was there when my family arrived to "check my story"--I would have to call him back to get any more information.

His response was pretty worrisome, so I called Holiday Inn's central guest relations number. They couldn't find any record of the extra rooms I was being charged for--just the ones I had *actually* reserved/gotten confirmation numbers for. This was a relief, but made me question the situation even more.

I called back, asked nicely if he'd been able to work anything out, and was treated with condescension. He had "decided he would take my word for it," and would refund the extra charges "out of goodwill." He knew I had called central guest relations (I supposed they had contacted him?), and confronted me about it, as though I shouldn't have done so. When I asked for a receipt reflecting the refund, he complied, but seemed annoyed. He then asked me if I had disputed the charge with my credit card company--I hadn't, yet--because "he would charge my card again" if I did.

(... wait, what now?)

I have never been treated this poorly by someone in hospitality. The manager's defensiveness toward me as I tried to ask about an issue in a courteous manner made me very suspicious. He couldn't give me any confirmation numbers for the extra rooms and the central reservation system showed no trace of them. After a lot of unpleasantness, I got my money back--but I'm watching my credit account closely and will never make reservations here again. Traveler beware!

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank StephanieW524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

200 reviews from our community

Traveller rating
    97
    54
    21
    11
    17
See reviews for
75
30
12
46
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Any
English first
London, United Kingdom
Level Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 8 February 2012

Booked this hotel last minute but for a good price, check in was easy although we ended up being charged twice as much after we had returned home. A quick phone call and it was all sorted. The rooms were nice and clean although nothing special. The hotel was ideally situated between 2 Interstates, we used the pool but it was full of leaf debris and furniture after strong winds. Nothing major as we pulled it out and swam anyway.

  • Stayed June 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Davehedgehog77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hendersonville, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 February 2012

we came for family reunion and stayed 2-3 days. room very clean, staff very friendly. very helpful. greet all the time , when ever they see us.very enjoyable stay.maple view ice cream place they tell us was fantastic.we love to have another reunion at same place.very nice location . close to I 85 and I 40. right on exit.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank monalisa s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakland, Maryland
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 5 January 2012

My family stayed here over Thanksgiving 2011, and when we got home, we began getting bed bug bites. After spending over $200 and countless hours, we finally got rid of these pests 4 weeks later after much stress and suffering. I received an extremely defensive attitude from the manager, and no help at all from the corporate offices, with no restitution made to us. We will NOT be staying there again!!!

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Suzanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfax
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 27 December 2011

Staff was very polite and helpful. However, the lobby had a smokey smell when I first walked in. I should have stopped & walked out at that time. The "non smoking" room also smelled of smoke. I will make a point of not stopping there again.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Louise P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Forest City
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 28 October 2011

This location is very quiet and secluded, yet very close to Durham for a medical visit. Would much rather stay here and enjoy the peaceful atmosphere. Staff was helpful and the hotel was clean, quiet and comfortable. Easy to get a good nights rest with no noise or sounds from other guests. Breakfast was very good too!

Room Tip: Look for a coupon in the travel pamphlets at the rest areas for this hotel.
See more room tips
  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mellocup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eden, North Carolina
1 review
5 of 5 bubbles Reviewed 2 September 2011

We went for a doctors visit and we were very impressed with the cleanliness of the hotel. Staff was very helpful for directionsany other info we wanted from the hotel. We will reccomand this hotel to all our friends.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank don c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Hillsborough
0.2 mi away
Microtel Inn & Suites by Wyndham Hillsborough
8.6 mi away
Hilton Durham near Duke University
10.5 mi away
Holiday Inn Express Mebane
Show Prices
Show Prices
Show Prices
10.7 mi away
Hampton Inn Mebane
Hampton Inn Mebane
#1 of 2 in Mebane
4.5 of 5 bubbles 278 reviews
9.8 mi away
La Quinta Inn & Suites Durham Chapel Hill
9.7 mi away
SpringHill Suites Durham Chapel Hill
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Hillsborough? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hillsborough

Property: Holiday Inn Express Hillsborough
Address: 202 Cardinal Drive, Hillsborough, NC 27278
Phone Number:
Region: United States > North Carolina > Hillsborough
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Hillsborough
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hillsborough 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hillsborough Hotel! Our hotel is conveniently located off I-85 and I-40 in a small town that is rich with history. While you are visiting with us in Hillsborough, either on business or pleasure, enjoy some of our various hotel amenities and let our staff assist you with suggestions and directions to our most popular tourist attractions and local companies. Here on Business? Our hotel has complimentary High Speed Wireless Internet access throughout the hotel. We offer a deluxe breakfast bar to get your day started and a cardio room to help you stay healthy. We are located near the following: Research Triangle Park, Duke Hospital, UNC Hospital, Euro Sports, General Electric, Vietri, Thale Construction and Roxboro/Mayo Power Plants. Here on Leisure? Choose from one of our spacious rooms or suites and relax by our outdoor pool during the warmer seasons. We are located near the following attractions: Triangle Sports Plex, Durham Bulls, Dean Smith Center, University of Chapel Hill, Duke University, Duke Chapel, the Dickerson House, and the Colonial Inn. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, IHG, Travel Republic (UK), Odigeo, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Holiday Inn Express Hillsborough reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hillsborough (Durham Area Hotel Hillsborough
Holiday Inn Hillsborough
Hillsborough Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing